The samsung phone is given a guarantee of exchange for a new one?

Question

I received the following response from Samsung's Samsung phone: In response to a complaint made by Samsung Electronics Polska, we provide the AUTHORIZATION to replace the device with a new copy or equivalent of a new offer or another settlement method agreed with the seller. The phone was...

tino2003 · Answer

The service should give a new phone the same or a new model equivalent to the previous one and not the seller because the producer is the guarantor.

fenri95 · Answer

I got a broken phone with such information as I should now do about it?

tino2003 · Answer

In what service was the telephone?

Anonymous · Answer

Ask Samsung. Samsung probably claims that a new phone should give you a salesperson, but the guarantor is the producer, which he wrote Col. above.

OlekMTG · Answer

The manufacturer is a guarantor, but he does not have to give you a new device - as he says that there is nothing you do him ... In this case, the manufacturer suggests another solution acceptable by law.
The above document is a kind of expert opinion, authorizing the dealer / distributor to replace the equipment, at a later stage Samsung will settle this seller / distributor in the form of a credit note (however, this is not important for the customer). At the moment, you should go to the entity that appears on the purchase document (receipt / invoice) as a seller and request the replacement of the device based on a document issued by the service.

tino2003 · Answer

Something has changed in the rules? Whenever the service stated that the equipment is not suitable for repair and for replacement, they send a new phone every time and no one sent to the seller.

tonk · Answer

You can send back, olegmtg is right, I've had this case twice

OlekMTG · Answer

For most manufacturers it is cheaper to replace the device at the service level, they simply exchange the phone itself (usually on the so-called refurbished). The exchange with the operator means that the customer will get a whole new box with accessories and the manufacturer will have to pay the entire amount of the seller. Sometimes, however, for a large company it is more important for the budget of which the department will go - service, marketing or sales. In principle, for the client, such a method is definitely more beneficial if the phone comes from a legal source and local distribution.

tino2003 · Answer

The customer takes a phone call from the operator, sells it to the commission and this one in turn puts on the Allegro and is bought there by the subject's author. Who in this situation is going to give him a new phone?

OlekMTG · Answer

In this case, the operator, unless the commission has cheated the customer and sold the device as 'new' (although de facto in the light of the law is already used device), then the customer has the right to pursue their claims in court from the commission.

tonk · Answer

If he has an operator's fv receipt, he is the operator.

tino2003 · Answer

What does the warranty change in this case whether new or used? Nothing changes. You buy a commission as a used one because there is a way to pay zero.

jubi20 · Answer

Change because if you send a phone to the guarantor without the original purchase document, the guarantor can treat it as a used device and does not have to repair the warranty .

OlekMTG · Answer

Exactly, the proof of the warranty is the original proof of purchase - when the device was first sold for retail sale.

tino2003 · Answer

In this situation, of course. I personally buy, resell, but always with this first proof of purchase and I did not even think about doing it differently.

The samsung phone is given a guarantee of exchange for a new one?

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