Galaxy S8 Branded to Non-Branded System: Authorized Service Experience & Performance

Do you use a Galaxy S8 with a branded system, and tried to upload a non-branded system in an authorized service? If so, how does your phone work after such a procedure?

I wanted to do something like this in the case of s7 but the service said that it is losing the warranty ... I no longer wanted to argue and quit. After all, the phone is not too bad.

I don't have problems with the authorized service, I just have to pay PLN 60, they didn't even ask for the operator's consent. I even talked to Samsung and they see no problem either. I am still waiting only for a reply from Plus (they initially said that they won't do any problem either). I only want to save the phone after loading the system in terms of failure.

Added after 5 [minutes]:

@wiedzmaak I do not understand why they told you that you could lose the warranty if the system would load you an authorized service center. Unless you were on an unauthorized website. That would explain everything.

You can upload pure soft by yourself and no warranty is lost as it will still be the manufacturer's soft.

No one can interfere with Soft, even after the service. For the future, the service will do it for you without losing the warranty.

cyctrus741 wrote:

No one can interfere with Soft, even after the service.

You can, but if you like to pay or do not feel up to it is actually better to do it on the site.

The manufacturer provides the firmware and you can upload it yourself without losing the warranty. I don't know where you got such information that the warranty is lost?

I did not know that the manufacturer provides Soft specifically for users, without losing the warranty. I've never played soft uploading on my own. In that case, I leaned unnecessarily for which I am so sorry.

Unfortunately, the official samsuga position is different. I have sent some official inquiries in this topic and it turns out that some operators, e.g. play may have a record that you cannot upload branded software and that is why the official website for a fee should not change the brand on the phone from what I remember plus there are no such reservations (but I can confused because I have play and I was interested only in this operator). So much theory in practice of play sometimes released phones without a brand, but after a visit to the website, the phone returned with the brand loaded. In t-mobile I had s4 I gave back with a soft xeo after the warranty TPL returned but they had no reservations about the loaded XEO software. On the other hand, as for play, I'm afraid to try before I give away the guarantee I will just upload brand play and that's it . A friend from samsung service says that they don't pay attention to it but in case of sending it back it may be different. Officially, the email I received from Samsung contains information that after uploading soft unbranded Samsung has a basis to cancel the warranty in the case of t-mmobile this problem does not simply return the phone with a soft TPL.

It is not quite as you write, the operator may be required that the phone leaving the site must have a brand uploaded for a known purpose.
Is there a record about the branded software in the warranty card?

I will not study the Play Agreement now, but as I wrote, I contacted Samsung and the official answer is that debrand the phone invalidates the warranty, unfortunately you can always write to Samsung, they will write you exactly the same (I don't want to dig in emails to get them quote). The situation certainly applies to play and certainly not to t-mobile as to plus and orange I do not know. In practice, I suspect that they check the knox flag and if it is 0x0 they upload soft with the brand and that's it. All the time writes what is the official answer of Samsung and this is unambiguous.

PS It also makes no sense to me because after all, XEO for the soft which samsung installs on its phones itself, so by definition it can not cause any errors and problems but it was explained to me in this way with samsung signing the contract with the distributor and there play reserves that not a phone is to have their brand and that's it. If you have any other official source please share it.

@siudziu thanks for the comprehensive reply. Now, all the more I will demand a written consent. On the helpline I did not get a definite answer, they only said that it should be, in turn in reply to my email they replied that they did not provide such a service, which was the wrong answer. That's why I wrote a complaint. Back to the topic. Nobody uses S8 after winning a non-branded system by the service?

Plus certainly does not provide such a service and here they were right. Such services are provided by samsung authorized services and if you come to them take a receipt so that you have in case you have no problems with the warranty. And as for users' opinions, no one rather does such things on websites in s8 uploading software without a brand is really mega easy and I do not think that someone from this forum was going to pay for something that you can do yourself in a few minutes. Before uploading the software, write an e-mail directly to samsung poland and you should get an unequivocal answer regarding the guarantee from them. Even though I received a negative answer in the case of play and s7, I uploaded the XEO anyway, in case of problems I will upload it back and then I will give back the warranty or disconnect the phone during uploading the software and I will give it back .

@siudziu plus he was wrong. I did not ask them if they provide such a service only or to send a phone through them, only that I want to pay for it myself. So they misunderstood me. Anyway thanks for the answers.