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HP Deskjet Ink Advant K209a-z - Problem installing the printer.

Maciaty 6687 4
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  • #1 16286530
    Maciaty
    Level 8  
    Hello. I'm trying to install a printer on my laptop (Lenovo G50-80 Windows 7, 64bit). A message appears during installation (see screen). I don't know what the problem is. I installed all drivers from Lenovo, the laptop is fresh from the format. The printer and USB cable are certainly functional, because the device works on two other computers. I will add that it was also impossible to install before the format. All other USB devices work without a problem. I tried to connect the printer to each of the sockets.
    Thank you in advance for your help.
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  • #2 16286997
    ERESJOT
    Level 22  
    There are no USB drivers installed. On your computer, go to Control Panel, then Hardware and Sound, then Device Manager. The list will expand and select Universal Serial Bus controllers there. Expand it and check if there is a yellow warning next to one of the lines. If necessary, install the device driver at this point. If there is no warning you need to update the drivers for USB ports. After reinstalling the drivers, reset the computer and then install the printer.
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  • #3 16287837
    Maciaty
    Level 8  
    There was no warning in the device manager. I have reinstalled the USB drivers, but the problem persists. I attach a screenshot from the device manager. Windows shows that all USB drivers are up to date.
    HP Deskjet Ink Advant K209a-z - Problem installing the printer.
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  • #5 16288468
    Maciaty
    Level 8  
    Thank you very much for your help! :) Problem solved. Best regards.
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