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HP Deskjet Ink Advantage 3525 - Error 0x6100000b, Carriage Jam Removal & Noisy Attachment

WiserBunion273 11100 13
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  • #1 16219970
    WiserBunion273
    Level 7  
    I have a problem with the HP Deskjet Ink Advantage 3525 printer, I get a message on the printer "remove carriage jam" when I remove a carriage jam there is a sound like in the attachment, there is no paper there and the containers do not want to move anyway. Help!
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    #2 16220217
    Stan-S11
    Level 31  
    You must remove the printer case to get to the cleaning station. Probably mechanical damage to the station, or only temporary blockage of the cleaning mechanism. When you remove the cover, turn the printer main roller (on the left you have a large rack) to move the station backwards. If this is impossible, then remove the rail on which the ambulance travels (unscrew the three screws).
  • #3 16226997
    WiserBunion273
    Level 7  
    And what torx size? because I don't know too much
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    #4 16227249
    endriuf
    Printers specialist  
    HP - TORX 10 printers, sometimes 8 or 20. In this only 10.
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    #6 16232545
    Stan-S11
    Level 31  
    On the left you have a white rack - try to turn it. Unless this operation is blocked and the station under the ambulance does not want to move backwards, you need to unscrew the metal rail on which the ambulance travels and release the docking station mechanism by manually sliding it backwards.
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  • #7 16232711
    WiserBunion273
    Level 7  
    I was just turning the gear and nothing worked. How do I release the mechanism?
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    #8 16233047
    Stan-S11
    Level 31  
    Unscrew the rail on which the ambulance travels.
  • #9 16235434
    WiserBunion273
    Level 7  
    I get on the display of the Hp Deskjet Ink Advantage 3525 printer error 0x6100000b. I cleaned the printer heads and pulled it out, cleaned and put it back in and the error popped out. Did I mount the head wrongly? I tried again but nothing worked.
  • #10 16235494
    rys57
    Moderator  
    I have connected threads for the same printer.
  • #11 16235951
    WiserBunion273
    Level 7  
    Problem solved
  • #12 16315521
    puzi711
    Level 1  
    WiserBunion273 wrote:
    Problem solved

    How did you do
  • #13 16860904
    webfreak
    Level 10  
    I have the same problem. Withdrawing the cleaning dock as you call it doesn't help. After pressing OK at the error message, the station moves forward, then goes back and at the moment of maximum withdrawal this irritating sound appears. If anyone has an idea how to fix it, please let me know.
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Topic summary

The HP Deskjet Ink Advantage 3525 printer is experiencing an error message indicating a "carriage jam" (error code 0x6100000b). Users suggest removing the printer casing to access the cleaning station, which may be blocked or mechanically damaged. Turning the main roller and unscrewing the metal rail that the carriage travels on are recommended steps to release the mechanism. Some users have reported success after cleaning the printer heads, while others continue to face issues with the cleaning station's movement and noise. The discussion includes inquiries about the appropriate Torx screwdriver size needed for disassembly, with a consensus that a Torx 10 is required.
Summary generated by the language model.
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