Hello. I have the following problem: I changed the Internet provider to UPC with a new router, my one laptop and 2 phones connect to the new network without any problems. The second Windows 8.1 laptop, on the other hand, has a limited connection. Old router that is running Wi-Fi: EPC 3925. New...

What does ipconfig show on a computer where you have internet access?

For some reason the computer does not get an IP address from the router's DHCP. Do you have access to the Internet by manually typing the address into the wireless card on this windows? 192.168.0.130 255.255.255.0 192.168.0.1 and DNS also 192.168.0.1

After typing and validating, still nothing. Turning off and on Wi-Fi also didn't do anything.

The computer is connected to your router's wireless network?

Both laptops are connected to the same network from the new UPC router, with the difference that there is a limited connection on one laptop.

Have you tried to forget the network and reconnect to the router?

Yes i tried it before, did it too now still limited.

- Check for the latest drivers for your network card - Check if the antivirus or system firewall is blocking something - Check if any application or the system itself is not living (safe mode with networking) - Check if you have cable access to the Internet This is probably all that comes to my mind so quickly.

The latest drivers are installed. I turned off the antivirus and firewall - still limited. Safe mode with network - WiFi is surprisingly connected (there is no inscription limited), but there is still no internet, it is impossible to display any page. The Internet on the cable works great - checked a moment ago.

Card downloaded correct address? You checked the ping to the router and, for example, to wp.pl

No Internet Access on Windows 8.1 Laptop After Switching to UPC & CH7465LG-LC Router

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#1 16598746 20 Jul 2017 19:13

karkam13 karkam13

Level 8

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Post #1
16598746 20 Jul 2017 19:13

Hello.

I have the following problem: I changed the Internet provider to UPC with a new router, my one laptop and 2 phones connect to the new network without any problems. The second Windows 8.1 laptop, on the other hand, has a limited connection.

"Old" router that is running Wi-Fi: EPC 3925.
New router from UPC: CH7465LG-LC

Please help.
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#2 16598774 20 Jul 2017 19:24

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #2
16598774 20 Jul 2017 19:24

What does ipconfig show on a computer where you have internet access?
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#3 16598789 20 Jul 2017 19:29

karkam13 karkam13

Level 8

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Post #3
16598789 20 Jul 2017 19:29
#4 16598798 20 Jul 2017 19:32

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #4
16598798 20 Jul 2017 19:32

For some reason the computer does not get an IP address from the router's DHCP. Do you have access to the Internet by manually typing the address into the wireless card on this windows?
192.168.0.130
255.255.255.0
192.168.0.1
and DNS also 192.168.0.1
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#5 16598808 20 Jul 2017 19:38

karkam13 karkam13

Level 8

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Post #5
16598808 20 Jul 2017 19:38

After typing and validating, still nothing. Turning off and on Wi-Fi also didn't do anything.
#6 16598826 20 Jul 2017 19:43

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #6
16598826 20 Jul 2017 19:43

The computer is connected to your router's wireless network?
#7 16598832 20 Jul 2017 19:46

karkam13 karkam13

Level 8

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Post #7
16598832 20 Jul 2017 19:46

Both laptops are connected to the same network from the new UPC router, with the difference that there is a limited connection on one laptop.
#8 16598836 20 Jul 2017 19:49

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #8
16598836 20 Jul 2017 19:49

Have you tried to forget the network and reconnect to the router?
#9 16598847 20 Jul 2017 19:52

karkam13 karkam13

Level 8

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Post #9
16598847 20 Jul 2017 19:52

Yes i tried it before, did it too now still limited.
#10 16598866 20 Jul 2017 20:03

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #10
16598866 20 Jul 2017 20:03

- Check for the latest drivers for your network card
- Check if the antivirus or system firewall is blocking something
- Check if any application or the system itself is not living (safe mode with networking)
- Check if you have cable access to the Internet
This is probably all that comes to my mind so quickly.
#11 16598909 20 Jul 2017 20:23

karkam13 karkam13

Level 8

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Post #11
16598909 20 Jul 2017 20:23

The latest drivers are installed.
I turned off the antivirus and firewall - still limited.
Safe mode with network - WiFi is surprisingly connected (there is no inscription "limited"), but there is still no internet, it is impossible to display any page.
The Internet on the cable works great - checked a moment ago.
#12 16599039 20 Jul 2017 21:13

jimasek jimasek

VIP Meritorious for electroda.pl

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Post #12
16599039 20 Jul 2017 21:13

karkam13 wrote:
Safe mode with network - WiFi is surprisingly connected (there is no inscription "limited"), but there is still no internet, it is impossible to display any page.

Card downloaded correct address? You checked the ping to the router and, for example, to wp.pl
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#13 16599105 20 Jul 2017 21:39

karkam13 karkam13

Level 8

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Post #13
16599105 20 Jul 2017 21:39

Safe Mode Screenshots:

She did not download, I pinged the router (192.168.0.1) - no answer, the same for wp.pl. The only difference is that the name of the network says "Connected", not "Limited".
#14 16605812 24 Jul 2017 17:57

karkam13 karkam13

Level 8

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Post #14
16605812 24 Jul 2017 17:57

I refresh, still looking for a solution to the problem.
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Topic summary

A user is experiencing limited internet connectivity on a Windows 8.1 laptop after switching to a UPC CH7465LG-LC router, while other devices connect without issues. Initial troubleshooting steps included checking the IP configuration and attempting to manually set the IP address, but the laptop still shows a limited connection. Further suggestions included forgetting the network, updating network drivers, and checking firewall settings. The laptop connects in Safe Mode with Networking but still cannot access the internet. The user confirmed that the wired connection works properly, indicating a potential issue with the wireless configuration or DHCP settings on the router.
Summary generated by the language model.