Hello, I need help because I broke something in the router settings from UPC. I logged in to the router, I do not remember which option I selected. After this time, I cannot connect to the WiFi network on any device. I tried to connect with a cable, no internet, but the speed shows 1Gb / s....

Horizon is not a modem but a modem decoder. There is a RESET button on the back of the decoder housing, hold it for 30 seconds, then release it, wait about 5 minutes and then set everything up again. Such a reset resets the modem part responsible for the internet.

Reattach, log in and look for this option.

The problem is that despite having a hardwired boarding school to my computer, the Internet does not work for me

The Internet does not have to be working to log into the router.

I have this message when I want to log in to the address where I changed something, I'm already trying to reset Added after 16 [minutes]: Thank you, the reset solved it

[Solved] UPC Horizon Router Issue - Internet Connection Lost After Settings Change (WiFi & Cable)

grandwwa 14859 5

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#1 18414206 19 Jan 2020 21:13

grandwwa grandwwa

Level 9

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Post #1
18414206 19 Jan 2020 21:13

Hello,

I need help because I broke something in the router settings from UPC. I logged in to the router, I do not remember which option I selected. After this time, I cannot connect to the WiFi network on any device. I tried to connect with a cable, no internet, but the speed shows 1Gb / s. Please help. The model is UPC Horizon
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#2 18414209 19 Jan 2020 21:16

tomekzieba tomekzieba

Level 20

» | Helpful post? (+3)

Post #2
18414209 19 Jan 2020 21:16

Reattach, log in and look for this option.
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#3 18414219 19 Jan 2020 21:20

grandwwa grandwwa

Level 9

» | Topic author Helpful post? (0)

Post #3
18414219 19 Jan 2020 21:20

The problem is that despite having a hardwired boarding school to my computer, the Internet does not work for me
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#4 18414248 19 Jan 2020 21:29

tomekzieba tomekzieba

Level 20

» | Helpful post? (0)

Post #4
18414248 19 Jan 2020 21:29

grandwwa wrote:
The problem is that despite having a hardwired boarding school to my computer, the Internet does not work for me

The Internet does not have to be working to log into the router.
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Helpful post

#5 18414253 19 Jan 2020 21:32

KOCUREK1970 KOCUREK1970

Network and Internet specialist

» | Helpful post? (+1)

Helpful post
Post #5
18414253 19 Jan 2020 21:32

grandwwa wrote:
The model is UPC Horizon

Horizon is not a modem but a modem decoder.

There is a RESET button on the back of the decoder housing, hold it for 30 seconds, then release it, wait about 5 minutes and then set everything up again.
Such a reset resets the modem part responsible for the internet.
#6 18414303 19 Jan 2020 21:50

grandwwa grandwwa

Level 9

» | Topic author Helpful post? (+1)

Post #6
18414303 19 Jan 2020 21:50

I have this message when I want to log in to the address where I changed something, I'm already trying to reset

Added after 16 [minutes]:

Thank you, the reset solved it
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[Solved] UPC Horizon Router Issue - Internet Connection Lost After Settings Change (WiFi & Cable)

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