Dear Forum Members,
I apologize for the long text, but I hope that thanks to you I will find a solution to my problem and at the same time others will save themselves trouble. For the past few years, instead of generously given to me by the Livebox service provider, I used Fritzbox 7390. Unfortunately, the storms at the end of June did their part and despite the overvoltage protection of the line the modem input was damaged. By the way, some devices fell on the switchboard and pulled out of the attic Livebox also waited for synchronization for over two weeks. As it was successful, after logging in to the service, it hung when downloading some updates. The gentlemen from the line service came with the "new" LB, which worked, as it turned out, making me happy with IPv6 addressing, which cut me off from the No-IP service. Overcoming this problem was relatively easy, although the information about the need to remove "/ ipv6" after the username in the login does not "lie" at the top of the service provider's page. As IPv4 addressing worked, I started to transfer settings from FB7390 related to port forwarding. I changed the firewall settings in LB to "low" and made the appropriate entries in the NAT / PAT section. Checking the status of the ports on the portal available in the network showed that they are "closed". This led to the need to contact BOK. As usual, after waiting a dozen minutes or so, I got the standard advice "turn off LB from power", "hard reset", "firewall settings and NAT / PAT" - of course without effect - the ports remained closed. Information from the consultant "you know there was a LB series where it did not work - you need to replace the modem, we will replace it with FB 2.0 is better".
After a few days I was able to replace the modem (a separate story is how to get information in which salon they have a modem to exchange). After connecting and still closed ports, another connection with BOK and after several dozen minutes of combination, the consultant's statement "I can't help, please call the pay line * 900 (PLN 1.99 / min)". Before I called there, I started to look for help on the network and found information that the service provider "cares for my security" and filters network traffic and to get rid of this "boon" before the login should be added "WITHOUT PROTECTION -". It is a pity that on his website it is not easy to dig into it and in addition consultants do not inform about it.
Unfortunately, adding this prefix did not help much and the half-hour paid "expert" line changed nothing but the next decision to replace the modem. Another modem did not change anything tonight, I have to wait for a phone call from an "expert" this time to me, because I dared to ask the question why the VOIP gateway connected to the LAN port despite connection setup (both ways) immediately breaks it and connecting the phone directly to the socket TEL on FB works fine. It seems to me again that there are no open ports.
To make it more complicated, I will add that ports 21, 37777, 5060 and 34567 have been opened. No other randomly selected ports worked. I will add that all redirections relate to devices with static IP addresses.
I'm afraid it will end up buying Fritz
I will add that the damaged 7390 behaves properly as a router and still supports DECT phones. Unfortunately, AVM does not repair its devices - it only exchanges under warranty.
I will be grateful for hints on what else can be done besides putting FB in the attic.
I apologize for the long text, but I hope that thanks to you I will find a solution to my problem and at the same time others will save themselves trouble. For the past few years, instead of generously given to me by the Livebox service provider, I used Fritzbox 7390. Unfortunately, the storms at the end of June did their part and despite the overvoltage protection of the line the modem input was damaged. By the way, some devices fell on the switchboard and pulled out of the attic Livebox also waited for synchronization for over two weeks. As it was successful, after logging in to the service, it hung when downloading some updates. The gentlemen from the line service came with the "new" LB, which worked, as it turned out, making me happy with IPv6 addressing, which cut me off from the No-IP service. Overcoming this problem was relatively easy, although the information about the need to remove "/ ipv6" after the username in the login does not "lie" at the top of the service provider's page. As IPv4 addressing worked, I started to transfer settings from FB7390 related to port forwarding. I changed the firewall settings in LB to "low" and made the appropriate entries in the NAT / PAT section. Checking the status of the ports on the portal available in the network showed that they are "closed". This led to the need to contact BOK. As usual, after waiting a dozen minutes or so, I got the standard advice "turn off LB from power", "hard reset", "firewall settings and NAT / PAT" - of course without effect - the ports remained closed. Information from the consultant "you know there was a LB series where it did not work - you need to replace the modem, we will replace it with FB 2.0 is better".
After a few days I was able to replace the modem (a separate story is how to get information in which salon they have a modem to exchange). After connecting and still closed ports, another connection with BOK and after several dozen minutes of combination, the consultant's statement "I can't help, please call the pay line * 900 (PLN 1.99 / min)". Before I called there, I started to look for help on the network and found information that the service provider "cares for my security" and filters network traffic and to get rid of this "boon" before the login should be added "WITHOUT PROTECTION -". It is a pity that on his website it is not easy to dig into it and in addition consultants do not inform about it.
Unfortunately, adding this prefix did not help much and the half-hour paid "expert" line changed nothing but the next decision to replace the modem. Another modem did not change anything tonight, I have to wait for a phone call from an "expert" this time to me, because I dared to ask the question why the VOIP gateway connected to the LAN port despite connection setup (both ways) immediately breaks it and connecting the phone directly to the socket TEL on FB works fine. It seems to me again that there are no open ports.
To make it more complicated, I will add that ports 21, 37777, 5060 and 34567 have been opened. No other randomly selected ports worked. I will add that all redirections relate to devices with static IP addresses.
I'm afraid it will end up buying Fritz

I will add that the damaged 7390 behaves properly as a router and still supports DECT phones. Unfortunately, AVM does not repair its devices - it only exchanges under warranty.
I will be grateful for hints on what else can be done besides putting FB in the attic.