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Acer Aspire E1-571 Laptop: Limited Connection Issue with Broadcom 802.11n & UPC Wireless Network

Arminalen 6051 4
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  • #1 16676226
    Arminalen
    Level 2  
    Good morning,

    I have an Acer Aspire E1-571 laptop, Broadcom 802.11n network card
    At the beginning I do not know wireless network, so far I could only connect to the network. I never needed this knowledge.
    And in the school years I worked cable.

    I used WiFi normally, i.e. the UPC wireless network. One day I got an offer for a regular customer, faster internet for slightly higher costs and many interesting options for a TV set which I agreed to. After installing the decoder and modem, problems occurred.

    My laptop computer has been connected to the network, however, there is still an inscription: connection is limited, so I cannot use the Internet. Wifi (wireless works on every laptop I tested and there were many). The cable works fine without any errors.

    I use the landline for work, and there is a modem in this room. I'm not sure if I can use wifi on a landline, I don't think I have this option. In this room I also have a printer, and I have no place to build a desk with a laptop, moreover, I want to be able to operate in another room along with moving the laptop anywhere in the apartment. So the option of permanent connection is my last resort, but here with this initiative I will come back at the end.

    I have already tried to do a lot, basically I don't know if I will find anything new. However, I am ready to do something again, and maybe it will bring the effect of a final solution to the problem. During the diagnosis, information was revealed that there were problems with the network card.

    I cannot renew my previous modem, where everything worked perfectly, the old modem did not have new TV options, and it worked poorly.

    What I don't understand:
    In the network settings on page 192.168.0.1 there is information that my modem works as a router, if I change to the modem I will not have the wireless option (this is the inscription), it can be changed here.

    My thoughts:
    Can formatting something work? Maybe the system will forget the data of the old network and make an agreement with it? I formatted less than a month ago. Since formatting, it really only worked for two weeks, because I changed the case and cleaned the laptop in a professional service. So viruses etc. should not be.

    My possible suggestions if we can't find a solution to the problem.
    1. I have a TL-WR841N Tp-link 300 mbps router
    - to create a subnet and connect to it, I have the impression that I probably did not manage to achieve this effect or if I did it, it did not solve the problem of limiting the connection.
    - possibly connect the TL-WR841N router to the modem in the wireless network, i.e. in another room the modem network will catch and to this TL-WR841N router connect the laptop by cable, if possible.

    I will add again the record that I have already tried many solutions from different sites and forum, so please do not write that it was already, because everyone has individual problems. I've been looking at every spare moment since August 26. It doesn't make me sleep, I am not a man who goes to the easy way, I found solutions for laptops many times when people after IT schools talked about throwing equipment in the trash. Unfortunately, I do not know the wireless network department. I don't know if buying a network card will change anything, because the problem occurred after the network was changed. I will try to connect the laptop to another network in the near future, but it will not be so easy and it will certainly take time, it may take up to several days.

    greetings
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  • #2 16676251
    jdubowski
    Tube devices specialist
    Arminalen wrote:
    I use the landline for work, and there is a modem in this room.


    And this landline works by connecting to the internet? Show the result of the ipconfig command (run it in the cmd window).

    Arminalen wrote:
    the laptop-computer has been connected to the network, however, there is still an inscription: connection restricted, so I cannot use the Internet.


    As above - insert ipconfig from the laptop.

    Arminalen wrote:
    Wifi (wireless works on every laptop I tested and there were many).


    So what other laptops are working on this WiFi?

    Arminalen wrote:
    I have an Acer Aspire E1-571 laptop, Broadcom 802.11n network card


    What is your operating system?
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  • #3 16676819
    Arminalen
    Level 2  
    I supplement information on a regular basis, I will now describe the information that I am able to do now.

    1. Yes, the landline works with the internet, is connected by a cable. It does not support wifi, so I have no way to disconnect the modem and move to another room to work wirelessly and a laptop on a cable.
    ipconfig
    Spoiler:
    Windows IP configuration
    Ethernet card Local connection:
    DNS connection specific suffix: home
    Local Area Connection IPv6 Address. : fe80 :: 4b8: cf11: 1113: 91da% 10
    IPv4 address. . . . . . . . . . . . . : 192.168.0.220
    Subnet mask. . . . . . . . . . : 255.255.255.0
    Deafult Gateway. . . . . . . . . . : 192.168.0.1

    Ethernet card Local connection 2:
    Connection specific DNS suffix:
    IPv6 address. . . . . . . . . . . . : 2620: 9b :: 19ae: 5f
    Local Area Connection IPv6 Address. : fe80 :: 59d8: c835: 3939: fdcb% 12
    IPv4 address. . . . . . . . . . . . . : 25.174.0.95
    Subnet mask. . . . . . . . . . : 255.0.0.0
    Deafult Gateway. . . . . . . . . . : 2620: 9b :: 1900: 1

    Isatap.home tunnel card:
    Media status. . . . . . . . . . .: Media disconnected
    DNS connection specific suffix: home

    Isatap tunnel card {7CDACF6B-9680-4B55-B447-9C07BD555B5D}:
    Media status. . . . . . . . . . .: Media disconnected
    Connection specific DNS suffix:


    2. Laptop
    ipconfig under the cable:

    Spoiler:
    Windows IP Configuration
    Wireless LAN adapter Local connection * 1:
    Media state. . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix. :

    Wireless LAN Wi-Fi adapter:
    Connection-specific DNS Suffix. : home
    Link-local IPv6 Address. . . . . : fe80 :: e8c1: ddde: 7ed: db51% 4
    IPv4 Address. . . . . . . . . . . : 192.168.0.178
    Subnet Mask. . . . . . . . . . . : 255.255.255.0
    Default Gateway. . . . . . . . . : 192.168.0.1

    Ethernet Ethernet adapter:
    Connection-specific DNS Suffix. : home
    Link-local IPv6 Address. . . . . : fe80 :: b830: 7a31: 8f54: 93a6% 3
    IPv4 Address. . . . . . . . . . . : 192.168.0.122
    Subnet Mask. . . . . . . . . . . : 255.255.255.0
    Default Gateway. . . . . . . . . : 192.168.0.1

    Tunnel adapter isatap.home:
    Media state. . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix. : home


    ipconfig without internet cable and with wifi connection in restricted mode:

    Spoiler:
    Windows IP Configuration

    Wireless LAN adapter Local connection * 1:
    Media state. . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix. :

    Wireless LAN Wi-Fi adapter:
    Connection-specific DNS Suffix. : home
    Link-local IPv6 Address. . . . . : fe80 :: e8c1: ddde: 7ed: db51% 4
    IPv4 Address. . . . . . . . . . . : 192.168.0.178
    Subnet Mask. . . . . . . . . . . : 255.255.255.0
    Default Gateway. . . . . . . . . : 192.168.0.1

    Ethernet Ethernet adapter:
    Media state. . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix. : home

    Tunnel adapter isatap.home:
    Media state. . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix. : home


    3. When I could not use the Internet, because it was the same inscription as now: limitation, I tested it on a tablet, phone and on two other laptops (W7 and W10), everything worked smoothly, I told the networks to be forgotten.

    4. Windows 8.1 64bits laptop, laptop does not support older operating systems.

    Additional data that may help:
    During the diagnosis of the wifi network on the laptop, the following message was displayed:
    This computer is probably configured correctly, Detected Exclamation mark on a yellow background in a triangle sign but the device or resource (DNS server) is not responding.

    Soon I will try to supplement the ipconfig data from the individual computers listed, the question is, how do you recommend to present this data? Because rewriting is not a practical way.

    greetings,

    PS friends suggestions:
    1. Bridging the router with another laptop working with wifi then a cable to my laptop. Cons, the presence of another laptop and a lot of work on which I do not know when building a bridge.
    2. Change Modem set from the beginning as a router in mode only modem and then connecting TP-Link as a router and to this router connect equipment, decoder (this works only on wifi) and a printer and other laptops, phones.
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  • #4 16679279
    Arminalen
    Level 2  
    Tomorrow I will be with the laptop on the site, they will check if the network card is well connected.

    If the service does not show anything, I will replace the modem router in the Internet settings by connecting to a TP-LINK modem.

    If that doesn't work, I will take a 30 meter internet cable.

    Additional information today:
    The wifi indicator light is on correctly.
    DNS and IP have been restarted with the formulas: ipconfig / displaydns and netsh int ip reset.
    Wifi was turned off after the standard procedure in the network card settings also Fn + F3 (wifi icon).
  • #5 16680694
    Arminalen
    Level 2  
    I did it differently. I called my brother who came up with the idea of an external network card, it helped.

    Conclusion: People after IT studies don't think logically, they look for small details instead of focusing on simple solutions. Three IT specialists took part in this case, not a single one managed the challenge.

    I do not recommend the electrode forum, there is no one here with professional knowledge, or people do not believe in their abilities, because for a few days only one person spoke and he was Jdubowski whom / whom I thank very much, although he did not finish the case however, he was the only one to start something and his / her specialty is not wireless networks, applause for this gentleman
    In general, in my opinion this forum is overrated and I will never come back here.

    Goodbye.
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