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Windows 10 - "Program has stopped working" in games

Criner 3597 9
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  • #1 16711040
    Criner
    Level 9  
    Hello forum members,

    I have been struggling with an annoying problem for a long time. Namely, the point is that no matter in what game and at different times from turning it on, I will get a message that the program has stopped working and the game is closing. It may be a few minutes after switching on, and it may be after 2 hours. Below is my specification:
    - i5-4690k, overclocked to 4.5GHz
    - MSI GTX 1080 Gaming X +
    - Gigabyte Z97X Gaming 3, REV 1.1, BIOS version F7
    - Kingston SV300S37A120G (system), Seagate Barracuda ST1000MD003-1B102 (games)
    - G.Skill TridentX DDR3 2x8GB 2400MHz, F3-2400C10D-16GTX
    - Windows 10 PRO 64bit
    - PSU: RADIX VII AG 600
    - Norton Security Antivirus

    Here's what I've already done about it:
    - I was checking problems from the system side. Are there any game components, drivers and libraries missing? Ultimately, however, I did the format and the problem remained. I don't know how useful this information is, but I have the system from the university. We can download key installers legally. With two installations, I downloaded the system 2x in case something was wrong with the downloaded image.
    - The graphics card was replaced some time ago. I was using the MSI GTX 970. I did not notice any improvement in this case after changing the card. - The power supply was replaced earlier - here I suspected it was damaged but a friend in the store where I bought it simply replaced it for me and he took it for testing. For the sake of peace, I tested this new power supply with a voltage meter and it is within the standards. Ie. everywhere there is less than 5% deviation from the norm.
    - I am using OC on the processor and XMP profile to handle this RAM. Of course, I checked how everything works without any OC and there was also a problem in this configuration, I also reloaded the OC profile and now I use it.
    - I did stress test of the processor with various programs, eg LinX. The computer did not freeze and reset during the tests. I tested it for about 10 minutes. Same thing with the graphics card.
    - I tested the RAM with Memtest all night and no error was detected. I took them out, changed places, put them in the other channel, and now I have only one bone inserted (I just didn't feel like putting the other one in lately)
    - The temperatures look fine to me. The graphics after loading did not exceed 70 degrees. The processor is under stress at about 60 degrees. The paste on the processor has been replaced recently. I used temperature monitoring programs, and now I have a speed controller installed for additional fans and I also have a reading from the sensors.
    - I checked the disks by chkdsk. I have SSD for the system, and HDD is a game drive.
    - I heard that something like this in windows 7 could be caused by the wrong sound frequency in the properties but I have already checked it.
    - I use a TV connected via HDMI as the screen. I also changed the HDMI cable for a shorter one for the test.
    - Tried to use without antivirus.

    I am only wondering about such a thing. These RAMs at 2400MHz should work at 1.65V. XMP automatically sets me to 1.66V, and I can't manually set it to 1.65V. The closest I can choose are 1.64V and 1.66V. I don't know if it matters more. The specification of this motherboard does not include the RAM model I have, while the specification of this RAM already mentions this motherboard.

    I do not think I missed anything, at most I will add in the process. If you need any logs from something, just let me know. Whenever I closed each game, I checked the logs in the system log, but there is nothing there because it would direct me what to do next. I can possibly borrow the most ordinary DDR3 without any liability and check how it works, now I can't think of anything else. If you have any ideas, I am open to suggestions.
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  • #2 16711085
    310artur
    Level 43  
    The voltage of 1.64 or 1.66V is irrelevant, but if you suspect something in the range of 1.68V ;) With this CPU OC it's a strange thing - I have nothing to do with OC, but it's better to do it manually.
    CPU and GPU stability tests should take more than 203 hours (there are some who test after 12 hours) but 10 minutes is no test.
    If you want to do a quick test for stability, IntelBurnTest usually fails quickly. But the CPU heats up incredibly well, so you have to be careful with temperatures. 10 runs per standard is already a premise for stability.

    PS crashes only from games? No other programs or just anything else you are running on this PC?
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  • #3 16711119
    Criner
    Level 9  
    Windows 10 - "Program has stopped working" in games

    As far as I can see, it's all fine. I've seen YT and read forums about overclocking this CPU and nobody has tested it for more than 10 minutes, hence the time. Besides, when something went wrong it usually gave me a BSOD within a minute.

    Generally, I only put this PC together for gaming, because I have a laptop for work, but sometimes I also work on it, make remote connections, browse something, watch movies. Ordinary home stuff. Only in games is there such a problem.

    Tomorrow, before I do something on it, I will switch the RAM to 1.68V as you advise and check how it looks.

    I will just add that I have the impression that the more demanding the game, the faster it crashes.
  • #4 16711250
    310artur
    Level 43  
    Then do such a test. Install HWiNFO and run in sensor only mode.
    Do 15 minutes of tstu power supply in OCCT. After the test, give the HWiNFO screen of everything it monitors.
  • #5 16712624
    Criner
    Level 9  
    Here you are. I changed the RAM to 1.68V. Currently, I have one 8GB cube inserted.

    Windows 10 - "Program has stopped working" in games Windows 10 - "Program has stopped working" in games Windows 10 - "Program has stopped working" in games Windows 10 - "Program has stopped working" in games
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  • #6 16713030
    310artur
    Level 43  
    Looks good. Measure the power supply with a meter to be sure because under full load it drops to 12V according to the program. I would expect more after this power supply. Over 0.4V drop, it may already mean that there are pulsations in the background. This machine is one bit of electricity it needs.
    Do you have a housing with a power supply at the top or bottom?
  • #7 16713248
    Criner
    Level 9  
    I have already measured this power supply according to this guide: https://www.elektroda.pl/rtvforum/topic1199202.html
    Nowhere does the deviation come close even to 4%.
    In addition to the components, I have also installed: http://www.aerocool.us/peripheral/touch2100.htm and 5x: http://www.aerocool.us/accessory/shark_r12.html

    The power supply is mounted at the bottom of the housing.

    I did one thing now. I borrowed 2x DDR3 1333MHz from a friend. For 2 hours it looks like there is no problem, although I will be testing until the end of the week to be sure.

    I heard such a strange noise from inside the casing, as if something was humming softly. I could not fully trace the source but I have the impression that it is more from the area of graphics. Earlier I did not pay attention because the fans are louder and I did not have the housing removed. The sound appears after starting the game once some textures are loaded. From what I read and looked at, it's probably the matter of the coils. Is it rather normal or an announcement of something bigger? Can something be done about it?
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  • #8 16713298
    310artur
    Level 43  
    This does not necessarily mean anything. You can't do anything about it - if it's not bothersome you better not touch it.
    As for the tensions. Got an oscilloscope? Probably not - so the measurement is necessarily approximate (averaged voltage over 1 second). I also don't have an oscilloscope and that's why I don't like when the voltage fluctuates by more than 0.25V (reading with a meter) because such 0.25V allows you to think that the real fluctuations are bigger (only fast). Moreover, the measurement should be done 2x. Once at rest, once in full load (e.g. power supply test) and deduct from value difference.
  • #9 16713318
    Criner
    Level 9  
    I don't have an oscilloscope unfortunately. I measured it at rest and load, and from what I remember, the results were similar, but I forgot the page on which I wrote down the values to confirm it. Anyway, if the RAM I have now is still bad, I will bring the meter again and check it.
  • #10 16728564
    Criner
    Level 9  
    Welcome back,

    The problem turned out to be RAM, but the problem was also solved without complaints, also for posterity:
    In UEFI, disable the XMP profile and manually set the following values:
    CL: 10
    tRCD: 12
    tRP: 12
    tRAS: 31
    CR: 1T
    Clock: x24
    Voltage: 1.66V

    Thank you for your help, best regards.

Topic summary

The discussion revolves around a persistent issue with games crashing on a Windows 10 system, specifically displaying a "Program has stopped working" error. The user, equipped with an overclocked Intel i5-4690k CPU and an MSI GTX 1080 GPU, has attempted various troubleshooting steps, including checking drivers, formatting the system, and adjusting RAM voltage. Responses from forum members suggest conducting stability tests on the CPU and GPU, measuring power supply performance, and adjusting RAM settings. Ultimately, the problem was identified as related to RAM, which was resolved by disabling the XMP profile in UEFI and manually setting specific RAM timings and voltage.
Summary generated by the language model.
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