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Kiano Elegance 5.1: Step-by-Step Guide to Upload New Software After Update Issues & Hard Reset

daro.ltd 11085 11
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 16773833
    daro.ltd
    Level 12  
    I warmly welcome. I have a problem with kiano elegance 5.1 After updating the software on the phone, it stopped working properly, rather rarely acting. I would like to re-write softly but I have never done this and I do not know how, I did not find any information in google. Hard reset does not help. I would be grateful for the hint because the phone is not used
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  • #3 16774116
    daro.ltd
    Level 12  
    It pops up something like "proinfo: failed to get PMT info." and the phone has stopped turning on.
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  • #4 16774235
    nutergsm
    Moderator of GSM
    Check the battery voltage. After clicking on the download, you are just connecting the switched off phone.
  • #5 16789629
    Krzywy123
    Level 1  
    Hello,

    Daro, how did you handle it? Because I just uploaded the unlucky soft and I have the same problem.
  • #6 17142406
    siudziu
    Level 27  
    I know that old tamat, but check for future if you do not have a pro version.
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  • #7 19792723
    dsekowska13
    Level 2  
    I know that the topic is as old as the world, but I do not want to assume a new thread that is meaningless. I want to restart my kiano elegance pro 5.1, because another phone is being repaired, but despite doing everything according to the instructions, flashtool does not remove the turned off phone. Nothing works. Attempt to enter the settings also. The kiano logo appears and nothing else. Is there any way to upload the software and run this crap or trash?
  • #8 19792805
    nutergsm
    Moderator of GSM
    Well-installed drivers are the basis.
    You can try with the battery disconnected.
  • #9 19792816
    dsekowska13
    Level 2  
    Zainstalowałam sterowniki dedykowane pod ten telefon. Proszę już wszystkiego i program w dalszym ciągu nie widzi telefonu. W logach cały czas to samo MainWindow::CreateDLSetting(): Download scene:( FIRMWARE_UPGRADE).(....flashtoolUIsrcMainWindow.cpp,377)
    12/31/2021 20:23:40.310 FlashTool[2700][9188][D]: ISetting::set_stop_flag(): dummpy stop_flag(0x042E4B60) set.(d:homemtk80839autobuildprojectwcp2_cleanroomdadownload_agent_mainflashtoolsettingISetting.h,41)
    12/31/2021 20:23:40.310 FlashTool[2700][3512][D]: APCore::Connection::ConnectBROM(): Connecting to BROM...(....flashtoolConnConnection.cpp,70)
    12/31/2021 20:23:40.310 FlashTool[2700][3512][D]: APCore::ConnMediaUSB::P reConnect(): Scanning USB port...(....flashtoolConnConnMedia.cpp,55)
    12/31/2021 20:23:40.310 FlashTool[2700][3512][D]: APCore::ConnMediaUSB::Search(): Search usb, timeout set as 300000 ms(....flashtoolConnConnMedia.cpp,21)
    12/31/2021 20:26:26.988 FlashTool[2700][9188][D]: FileUtils::CheckDirectory(): FileUtils::CheckDirectory(): the dir(C:ProgramDataSP_FT_Logs) already exists.(....flashtoolUtilityFileUtils.cpp,44)
  • #10 19792829
    nutergsm
    Moderator of GSM
    What appears in the device manager when you connect the phone when you try to flesh?
  • #11 19792841
    dsekowska13
    Level 2  
    Well nothing. Zero reaction from the computer
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  • #12 19794202
    nutergsm
    Moderator of GSM
    Connect the turned off phone with the vol up pressed.

Topic summary

The discussion revolves around issues faced by users of the Kiano Elegance 5.1 after a software update, leading to malfunctioning devices. Users report problems such as the phone not turning on and error messages like "proinfo: failed to get PMT info." Suggestions include using the SP Flash Tool for firmware installation, checking battery voltage, and ensuring proper driver installation. Some users experience difficulties with the Flash Tool not recognizing the device, even after following instructions. Recommendations include connecting the powered-off phone while pressing the volume up button and disconnecting the battery before attempting to flash the software.
Summary generated by the language model.
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