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RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST?

SleepyOne 6942 15
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  • #1 16893300
    SleepyOne
    Level 7  
    Posts: 10
    From a week right after starting the computer, a message appears to me as in the subject with the note "the module cannot be found". I'm guessing that FRST can solve this problem, but I don't know how to fix it. Attachments files created by FRST after scanning. Thank you in advance for any suggestion and help.
    Attachments:
    • FRST.txt (101.52 KB) You must be logged in to download this attachment.
    • Addition.txt (63.51 KB) You must be logged in to download this attachment.
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  • #2 16893364
    krzychupar
    Level 43  
    Posts: 6807
    Help: 1490
    Rate: 633
    Open the system notebook and paste:
    CustomCLSID: HKU \ S-1-5-21-3200246711-1359584119-2832385726-1001_Classes \ CLSID \ {0E270DAA-1BE6-48F2-AC49-2C8A800F3178} \ InprocServer32 -> %% systemroot %% \ system32 \ shell32.dll => No file
    ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No file
    Task: {9168643A-9B31-47AF-8D57-D246482DB5FC} - \ Microsoft \ Windows \ UNP \ RunCampaignManager -> No file C: \ WINDOWS \ system32 \ rundll32.exe C: \ WINDOWS \ system32 \ pla.dll, PlaHost "LSC Memory" "$ (Arg0)"
    Task: {EDEEA514-1181-4319-9A60-542B3A7C58B1} - \ Microsoft \ Windows \ Setup \ GWXTriggers \ OnIdle-5d -> No file
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  • #3 16893536
    Kolobos
    IT specialist  
    Posts: 85152
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    Podaj sciezke do tego pliku.

    Odinstaluj: Intel Security True Key

    Uzyj: https://sourceforge.net/projects/adobeflashup...an%20Remover/RemoveMcAfee_silent.exe/download

    Do podanego wczesniej Fixlist.txt dodaj jeszcze:
    Task: {BFDC8906-E0CF-40F7-B5B9-2546D9BA6355} - System32\Tasks\{56EE749A-4BF7-4738-B845-F6C6054CDDDE} => "c:\program files (x86)\google\chrome\application\chrome.exe" hxxp://www.skype.com/go/downloading?source=lightinstaller&ver=7.11.0.102&LastError=12002
    BHO-x32: True Key Helper -> {0F4B8786-5502-4803-8EBC-F652A1153BB6} -> C:\Program Files\Intel Security\True Key\MSIE\truekey_ie.dll [2016-07-15] (Intel Security)
    Toolbar: HKLM-x32 - True Key - {4BAAC1B8-0800-42C9-8FA6-08B211F356B8} - C:\Program Files\Intel Security\True Key\MSIE\truekey_ie.dll [2016-07-15] (Intel Security)
  • #4 16906329
    SleepyOne
    Level 7  
    Posts: 10
    Unfortunately it didn't work out.
    > FRST did not cope with it and I still get the same error every time I start it as in the title (in the screen attachment of this error, there is no other path there).
    > I have also tried to install RemoveMcAfee from the given page, but even when I do it as an administrator, it does not start the program for me.

    In the attachments I send the fixlog and the above-mentioned RunDLL error screen, which it throws out, so throws.
    Attachments:
    • Fixlog.txt (6.01 KB) You must be logged in to download this attachment.
    • RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST? RunDLL-error.png (5.45 KB) You must be logged in to download this attachment.
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  • #5 16906781
    Kolobos
    IT specialist  
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    Download Autoruns and post a log with all entries.

    It seems that somewhere is missing "and hence a mistake.
  • #7 16907880
    Kolobos
    IT specialist  
    Posts: 85152
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    Wykonaj Fixlist.txt:
    Task: {5C350B4A-CEB3-47CE-ACB9-4FE50E2796A5} - System32\Tasks\AVAST Software\Avast settings backup => C:\Program Files\Common Files\AV\avast! Antivirus\backup.exe
    Task: {869B8285-4A11-48EC-9801-7F178966BA03} - System32\Tasks\Lenovo\Lenovo Customer Feedback Program => C:\Program Files\Lenovo\Customer Feedback Program\Lenovo.TVT.CustomerFeedback.Agent.exe
    Task: {89D8B657-497E-4DA2-8451-F217C5FA2795} - System32\Tasks\Lenovo\Lenovo Customer Feedback Program 64 35 => C:\Program Files (x86)\Lenovo\Customer Feedback Program 35\Lenovo.TVT.CustomerFeedback.Agent35.exe
    Task: {9168643A-9B31-47AF-8D57-D246482DB5FC} - \Microsoft\Windows\UNP\RunCampaignManager -> Brak pliku Brak pliku "c:\program files (x86)\google\chrome\application\chrome.exe" hxxp://www.skype.com/go/downloading?source=lightinstaller&ver=7.11.0.102&LastError=12002
    Task: {883AD378-FEEB-4FD6-BA04-04094462F558} - System32\Tasks\PMTask => C:\PROGRA~2\ThinkPad\UTILIT~1\PwmIdTsv.exe

    Po wykonaniu powinno juz byc ok.
  • #8 16924115
    SleepyOne
    Level 7  
    Posts: 10
    Unfortunately, the error still pops up when the computer restarts.
  • #9 16924120
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17159
    Rate: 10419
    In autoruns, disable this entry in the Tasks section:
    \ Microsoft \ Windows Live \ SOXE \ Extractor Definitions Update Task Windows Live Social Object Extractor Engine Microsoft Corporation c: \ program files (x86) \ windows live \ soxe \ wlsoxe.dll 2014-01-01 05:28

    And check if something has changed.
  • #10 16934515
    SleepyOne
    Level 7  
    Posts: 10
    I do not search for such an entry in autoruns (I even entered components of this entry in "filter", but found only what in Annex 1)

    > I don't know if this will help, but I made screenshots of all the underlined bars in Autoruns, where it says "file not found" - attachment 2
    Attachments:
    • RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST? 2.png (50.78 KB) You must be logged in to download this attachment.
    • RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST? 1.png (21.58 KB) You must be logged in to download this attachment.
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  • #11 16934865
    Kolobos
    IT specialist  
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    That's not it, that entry has a C: \ Program path.
  • #12 16936928
    SleepyOne
    Level 7  
    Posts: 10
    In Autoruns he doesn't search for this post in the filter for me:
    \ Microsoft \ Windows Live \ SOXE \ Extractor Definitions Update Task Windows Live Social Object Extractor Engine Microsoft Corporation c: \ program files (x86) \ windows live \ soxe \ wlsoxe.dll 2014-01-01 05:28
  • #13 16937229
    Kolobos
    IT specialist  
    Posts: 85152
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    Rate: 10419
    It should be in the Tasks tab. But if you do not have it, do not look, it may well be another entry that you can not see here.

    In any case, it should be an entry with a dll file.
  • #14 16939811
    SleepyOne
    Level 7  
    Posts: 10
    When I type "dll" in the filter, I find "file not found" entries, but not with the C: \ Program extension.
    As I indicate, to search "dll" only in "Scheduled tasks" does not find entries "file not found".

    More in attachments.
    Attachments:
    • RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST? autoruns - dll, everything.png (79.74 KB) You must be logged in to download this attachment.
    • RunDLL Error: Problem Starting C:Program - Module Not Found, How to Fix with FRST? autoruns - dll, scheduled tasks.png (40.1 KB) You must be logged in to download this attachment.
  • #15 16939875
    Kolobos
    IT specialist  
    Posts: 85152
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    I am afraid that you will not find this entry, the more that it does not have to be the entry with the missing file, it is only missing "before and after the path, so it only shows C: \ Program.
  • #16 16945146
    SleepyOne
    Level 7  
    Posts: 10
    I was afraid of that. Well, thank you anyway for your help.
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Topic summary

✨ The discussion revolves around a persistent RunDLL error indicating "the module cannot be found" after starting the computer. The user suspects that the issue can be resolved using FRST (Farbar Recovery Scan Tool) but encounters difficulties in fixing it. Various suggestions are provided, including checking specific registry paths, uninstalling Intel Security True Key, and using tools like Autoruns to identify problematic tasks. Despite attempts to follow these recommendations, the error persists, leading to further troubleshooting efforts. The user shares logs and screenshots to assist in diagnosing the issue, but a definitive solution remains elusive.
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FAQ

TL;DR: The startup RunDLL popup usually comes from 1 scheduled task entry missing quotes around a DLL path (“it only shows C:\Program”). Use Autoruns to disable the bad task or fix it via FRST Fixlist. [Elektroda, Kolobos, post #16939875]

Why it matters: This FAQ helps Windows users stop the persistent “Problem starting C:\Program – module not found” alert after boot.

Quick Facts

What does “Problem starting C:\Program – module not found” actually mean?

Windows tried to run a DLL via a task or startup entry, but the path lacked quotes. The loader split the path at the space after C:\Program, failed to find the module, and raised a RunDLL error. The helper noted it “only shows C:\Program” when quotes are missing. [Elektroda, Kolobos, post #16939875]

Why does only C:\Program show in the RunDLL popup?

Missing quotation marks around a path with spaces (like C:\Program Files...) cause Windows to read only the first token. The rest is ignored, so the dialog shows C:\Program and reports the DLL as missing. “It only shows C:\Program.” [Elektroda, Kolobos, post #16939875]

How do I fix this with Autoruns (quick 3‑step)?

  1. Open Autoruns as Administrator and go to the Scheduled Tasks tab.
  2. Find the task that points to a DLL path; uncheck or delete it, especially entries tied to Windows Live SOXE or similar leftovers.
  3. Reboot and confirm the popup is gone. [Elektroda, Kolobos, post #16924120]

Can FRST (Farbar) repair the bad entry?

Yes. Build a Fixlist.txt that removes the offending Scheduled Task and any related browser helpers or toolbars, then run FRST to apply. The moderator provided example Fixlist lines removing Lenovo and Avast tasks for cleanup. [Elektroda, Kolobos, post #16907880]

How do I recognize the problematic task entry?

Look for a Scheduled Task or Run entry that calls rundll32 or references a DLL, and where the full path includes spaces without surrounding quotes. The helper emphasized targeting the entry with a DLL. [Elektroda, Kolobos, post #16937229]

FRST didn’t help and the McAfee remover wouldn’t start. What then?

If FRST didn’t resolve it and RemoveMcAfee won’t launch even as admin, switch to Autoruns to disable the exact task causing the popup. This thread reports the remover not starting, so Autoruns inspection became the next step. [Elektroda, SleepyOne, post #16906329]

Could Intel Security True Key leftovers trigger this?

Yes. The advisor suggested uninstalling True Key and listed True Key browser components to remove via Fixlist. Residual entries can leave broken tasks or handlers that fire at startup. [Elektroda, Kolobos, post #16893536]

Is this always malware?

No. In this case, helpers focused on benign leftover tasks with DLL targets and missing quotes, not on active malware. “It should be an entry with a dll file,” indicating configuration debris rather than infection. [Elektroda, Kolobos, post #16937229]

Where in tasks might I see DLL-style calls?

Listings can include rundll32 executions, such as rundll32.exe loading pla.dll with parameters. Such entries illustrate how tasks can host DLLs and misfire when paths are malformed. [Elektroda, krzychupar, post #16893364]

Autoruns doesn’t show the exact entry. What should I search for?

Filter for “dll” and inspect Scheduled Tasks and other tabs for “File not found.” If nothing matches, expand your view; some entries hide under different categories. Screens showed searches that missed tasks when scoped too tightly. [Elektroda, SleepyOne, post #16939811]

What if I can’t find the entry that only shows C:\Program?

The expert warned you may not find it easily, because the underlying issue is missing quotes; Autoruns may show a normal-looking line. Systematically review tasks with DLL targets and disable to test. [Elektroda, Kolobos, post #16939875]

Can leftover Windows Live (SOXE) tasks cause the popup?

Yes. The advisor specifically pointed to disabling the Windows Live SOXE Extractor Definitions Update task in Autoruns as a test, since it referenced a DLL and could be orphaned. [Elektroda, Kolobos, post #16924120]

Do I need to clean other vendor tasks too (Lenovo, Avast)?

Cleaning noise helps. The provided Fixlist removed Lenovo Customer Feedback and Avast settings backup tasks to reduce startup clutter and isolate the culprit. Fewer tasks make troubleshooting faster. [Elektroda, Kolobos, post #16907880]

How many quotes does it take to break a path?

Just one missing quotation pair around a path with spaces can derail a DLL launch and trigger the RunDLL error. “It only shows C:\Program” sums up the result. [Elektroda, Kolobos, post #16939875]
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