HyperX Cloud II Mic Not Working: 0dB, ASUS Z170 Pro Gaming, Driver Updates Tried

Question

Hello, I have a problem with the HyperX Cloud II Mic. I can not configure it, change the dB value (it is set to 0 dB and can not be changed), as if the system has not seen it. When I connect another microphone it works without a problem. I do not know what the problem is, the drivers are up to date.

Motherboard: Asus z170 Pro Gaming

310artur · Answer

Buttons on the remote which is basically a USB sound card you tried?

Hypercore · Answer

I tried and nothing changes.

Dyzson · Answer

It is always worth checking what the fault is. Take the headphones to a friend, borrow a laptop from your parents and check them on another equipment.
Although you can rule out system problems, the card in this funny remote could always be damaged.

Hypercore · Answer

I checked on a laptop and it also does not work, and the system can be ruled out.

Dyzson · Answer

Well, it's time to exclude a wine card .. So, hook up to the phone or to a laptop that has 1 4-pin jack connector and check if the headphones / microphone work properly without a card .. Imho, should work without her like Cloud, 1 but who wie .. Alternatively, look for someone who has the same and test card.
I know that the hyperx website should be able to order this card itself, which unfortunately can be expensive. Alternatively, search for damaged / olx / allegro, maybe someone has the same card.

Hypercore · Answer

I connected the headphones to an adapter for 2 cables and continue the same, the price of the sound card for hyperx cloud II is ~ 140 PLN, it also pays to buy on average.

310artur · Answer

How can it be the same? How did you connect to the adapter, you connected it to the realteka and what now in the realteku you have mute the microphone?
What did you and what did you connect to?
In general, it looks like you click the right clock on the loudspeaker and then select the device for recording later the playback device. Make screenshots. The remote control of these headphones is to be in USB.

Hypercore · Answer

My point was that I tried to connect the headphones without a pilot and it did not help. Realtek can not see the microphone, I do not know why.

310artur · Answer

Try to download the audio driver from the realtek website

Hypercore · Answer

I just downloaded the new realteka and this screen above is up to date.

310artur · Answer

I will say so many unknowns. Maybe you have something in the system mixed up.
Generally, you can see that it has detected the microphone but there is no driver in it at all.
On other equipment, check with this double cable. It will probably be OK.

Tymras · Answer

Hello, I have a problem with the HyperX Cloud II Mic. I can not configure it, change the dB value (it is set to 0 dB and can not be changed), as if the system has not seen it. When I connect another microphone it works without a problem. I do not know what the problem is, the drivers are up to date.

Hi, I have the same problem, what to do?

beatamycha · Answer

Apply tips from posts above for diagnosis. Write how it is with you after these tests.

Tymras · Answer

I did and I tried almost everything, I did the system format, I downloaded new drivers, checked almost every input usb or something and I did nothing and I checked my friend's headphones and everything works without a problem.

beatamycha · Answer

Do other headphones work properly with your computer?

Tymras · Answer

I do not know, but I know that the sound works but I do not know if the microphone works like another, because like a friend in the top of the microphone and headphones are detected only can not be cut off, are silenced but you can not move the bar to report.

iProgress · Answer

I had the same problem, for me it was handled by moving the switch on the remote control to the side

bymcykpyk · Answer

Hey,

I got the HyperX Cloud II wired headphones and I have exactly the same problem. It is not an issue with the mute button on the side. The system sees the headphones and gives a message that the headphones are a working device correctly, when I click the event a message like this appears: "device settings not migrated". Is this why the microphone is not working? If so, what can I do to fix it? And if not by this, what else could it be not working by?

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HyperX Cloud II Mic Not Working: 0dB, ASUS Z170 Pro Gaming, Driver Updates Tried

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