The sound does not work when I plug in the Razer Electra v2 USB headphones, you can see the candle from the headphones and on other computers they work fine ... on my computer, however, they do not work, ordinary headphones on the mini jack work ... I thought it was something with the sound on...

Make sure the USB port is working. After connecting the headphones, right-click the speaker icon on the taskbar, and go to Sounds, and then to the Playback tab. Do you see your headphones there?

The socket works specially, I checked the USB from the motherboard I can see my headphones anyway when I go into the sound and then into the playback

How you see them, right-click on them, go to properties. In the first tab you have Properties. Then go to Events and show what you see.

is that it or something else because I can't find Events

Go to properties. More or less in the middle of this window.

I said in properties, not in a random tab.

So the headphones ask to install the driver, but the computer doesn't install them. Next to the events tab, you have the driver. Try to reinstall it or update it.

I can't update it, the only thing I can press is the driver detail

Download the program for the headphones from here: The second link from the top.

The sound in the USB headphones does not work for me, but it is already working

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#1 17505361 19 Oct 2018 16:23

oooDuDiooo oooDuDiooo

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Post #1
17505361 19 Oct 2018 16:23

The sound does not work when I plug in the Razer Electra v2 USB headphones, you can see the candle from the headphones and on other computers they work fine ... on my computer, however, they do not work, "ordinary" headphones on the mini jack work ... I thought it was something with the sound on the disc the main one, so I bought a stud card but still nothing ... PS when I move the slider to turn the slider up or down, I can have headphones either at 100 or at 0 (in both cases they do not work) but when I connect these to the mini jack everything works fine
My ASRock H110M DVS R3.0 motherboard
My new Creative SB Audigy FX 70SB157000000 sound card
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#2 17505369 19 Oct 2018 16:28

Anonymous Anonymous

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Post #2
17505369 19 Oct 2018 16:28

Make sure the USB port is working.
After connecting the headphones, right-click the speaker icon on the taskbar, and go to "Sounds", and then to the "Playback" tab. Do you see your headphones there?
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#3 17505385 19 Oct 2018 16:38

oooDuDiooo oooDuDiooo

Level 6

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Post #3
17505385 19 Oct 2018 16:38

The socket works specially, I checked the USB from the motherboard
I can see my headphones anyway when I go into the sound and then into the playback
#4 17505393 19 Oct 2018 16:42

Anonymous Anonymous

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Post #4
17505393 19 Oct 2018 16:42

How you see them, right-click on them, go to properties. In the first tab you have "Properties". Then go to "Events" and show what you see.
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#5 17505421 19 Oct 2018 16:55

oooDuDiooo oooDuDiooo

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Post #5
17505421 19 Oct 2018 16:55

is that it or something else because I can't find "Events"
#6 17505424 19 Oct 2018 16:59

Anonymous Anonymous

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Post #6
17505424 19 Oct 2018 16:59

Go to properties. More or less in the middle of this window.
#7 17505433 19 Oct 2018 17:04

oooDuDiooo oooDuDiooo

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Post #7
17505433 19 Oct 2018 17:04
#8 17505448 19 Oct 2018 17:16

Anonymous Anonymous

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Post #8
17505448 19 Oct 2018 17:16

I said in properties, not in a random tab.
#9 17505454 19 Oct 2018 17:19

oooDuDiooo oooDuDiooo

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Post #9
17505454 19 Oct 2018 17:19

I'm sorry I misunderstood
#10 17505475 19 Oct 2018 17:31

Anonymous Anonymous

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Post #10
17505475 19 Oct 2018 17:31

So the headphones ask to install the driver, but the computer doesn't install them.
Next to the events tab, you have the "driver". Try to reinstall it or update it.
#11 17505492 19 Oct 2018 17:43

oooDuDiooo oooDuDiooo

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Post #11
17505492 19 Oct 2018 17:43

I can't update it, the only thing I can press is the driver detail
#12 17505527 19 Oct 2018 18:00

Av3s0m3 Av3s0m3

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Post #12
17505527 19 Oct 2018 18:00

Download the program for the headphones from here:
http://drivers.razersupport.com//index.php?_m...7.2027739475.1539964725-1947462236.1539964725
The second link from the top.
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#13 17505573 19 Oct 2018 18:26

oooDuDiooo oooDuDiooo

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Post #13
17505573 19 Oct 2018 18:26

It shows that I have 14/14 versions and that it does not detect my headphones: /

Added after 3 [minutes]:

I had this new sound card a moment ago, it did not even catch the headphones on the mini jack oO the headphones must work because I checked on the phone and on another computer ... when I disconnected the sound card they work normally ... but those on the USB do not work here or here correct ;/
#14 17505589 19 Oct 2018 18:31

Av3s0m3 Av3s0m3

Level 18

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Post #14
17505589 19 Oct 2018 18:31

Maybe the usb connector in the headphones is damaged?
Or just windows 10 doesn't support these headphones.
#15 17505848 19 Oct 2018 21:55

oooDuDiooo oooDuDiooo

Level 6

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Post #15
17505848 19 Oct 2018 21:55

the headphones worked normally during the game suddenly I had no sound / the microphone went off, as I wrote before, the connector works well on another computer and the LED is on

Added after 1 [hours] 29 [minutes]:

Okay thanks everyone, probably it's a fault razer.
#16 18072757 21 Jul 2019 18:17

sluchawkiproblem sluchawkiproblem

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Post #16
18072757 21 Jul 2019 18:17

Man, how did you fix it? I've probably done everything and still can't solve this problem, during the game I suddenly lost the sound in my new headphones after about 3 hours, drama, I have no idea how to deal with it ..
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Topic summary

The user is experiencing issues with their Razer Electra v2 USB headphones, which do not produce sound when connected to their ASRock H110M DVS R3.0 motherboard, despite functioning correctly on other computers. They have verified that the USB port is operational and that the headphones are recognized in the sound settings. Suggestions from other users include checking the properties of the headphones in the sound settings, reinstalling or updating the driver, and downloading the appropriate software from Razer's support site. The user later indicates that the headphones worked during gaming but suddenly lost sound, leading to speculation about a potential fault with the headphones or compatibility issues with Windows 10.
Summary generated by the language model.