[Solved] HyperX Cloud - Microphone not working (win 10)

Hi, I have a problem. After the system format, Windows "does not detect" the microphone from the headphones. The sound in the headphones works normally and the microphone is only built-in from the laptop. I remember that I normally used headphones before the format and there were no problems. Reinstalling the driver did not help. Headphones with microphone are 100% working. I don't have an external sound card. I'm not sure, but I don't know if I should have the headphones shown instead of the speakers. Please help: / using the phone as a microphone is not comfortable.

Laptop model: Asus X554LJ

I understand you have headphones with a 4-pin microphone. Don't be offended, but make sure you fully insert the headphone cord into the jack and there are no foreign objects in the jack.

Show a screenshot of the Device Manager with the branch of sound devices expanded and the properties of these devices. Was the laptop shipped with Windows 10 or did you update it? Still look in the BIOS to see if there are any sound settings.

I know when it comes to sound devices, it's a mess - there are different chips, different variants of the same chip that are connected differently and configured differently. I guess the reason is that the driver incorrectly configures one of the chips that lie in the path between the PCI and headphone jack - perhaps the chip responsible for the sound amplifier.

So make sure you have the driver installed from the laptop manufacturer (and it's the correct driver from the laptop manufacturer) and not from Windows Update.

Added after 2 [minutes]:

Besides, an external sound card (USB) should be quite cheap (especially if you buy a used one)

matjon wrote:

I understand you have headphones with a 4-pin microphone. Don't be offended, but make sure you fully insert the headphone cord into the jack and there are no foreign objects in the jack.

Show a screenshot of the Device Manager with the branch of sound devices expanded and the properties of these devices. Was the laptop shipped with Windows 10 or did you update it? Still look in the BIOS to see if there are any sound settings.

I know when it comes to sound devices, it's a mess - there are different chips, different variants of the same chip that are connected differently and configured differently. I guess the reason is that the driver incorrectly configures one of the chips that lie in the path between the PCI and headphone jack - perhaps the chip responsible for the sound amplifier.

So make sure you have the driver installed from the laptop manufacturer (and it's the correct driver from the laptop manufacturer) and not from Windows Update.

Added after 2 [minutes]:

Besides, an external sound card (USB) should be quite cheap (especially if you buy a used one)

Yes, 4 pins. The headphones are always pushed to the end and there is nothing inside, so there is no problem here. The laptop was shipped with Windows 10. I haven't looked in the BIOS yet, but I haven't fumbled anything there, neither now nor before. I am thinking about buying, but for now I would prefer to fix this stupid problem: /
Here ssy:

Quote:

The sound in the headphones works normally and the microphone is only built-in from the laptop.

Are you sure the microphone built into the laptop works? It is not in the first screenshot.

From what I read, the microphone used can be changed in Settings-> System-> Sound.
https://www.windowscentral.com/how-manage-sound-settings-windows-10-april-2018-update
There should also be an option somewhere to set a sound card profile. The sound card can work with different profiles such as "Analog Stereo Output", "Analog Stereo Input", "Analog Stereo Duplex", etc. You can set a profile with only the audio output active.

Check it out too:
https://www.howtogeek.com/395296/fix-my-microphone-doesnt-work-on-windows-10/

Quote:

Check Windows 10 Microphone Options
Windows 10's Settings app has a few options that disable your microphone system-wide, in all applications. If your webcam is disabled in Settings, even desktop applications can't receive microphone input.

This is a bit confusing. In general, the app permissions under Settings> Privacy only affect new applications from the Store, also known as Universal Windows Platform, or UWP, applications. But the microphone and webcam options also affect desktop applications.
[...]

Have you tried setting "Stereo Mix" as the sound input device?

If you are able to do so, disconnect the power overnight and remove the battery from the laptop. Also check if updating the BIOS helps.

Download the program PCI-Z (https://www.dobreprogramy.pl/PCIZ,Program,Windows,77652.html) HWiNFO32 (https://www.dobreprogramy.pl/HWiNFO32,Program,Windows,15982.html) , make a report and attach it here. What is "HyperX Cloud" from the thread title?

It works, then I probably turned it off; d I haven't found it anywhere in the settings of the sound profiles, so either I don't have it or I can't find it. So if you could get me straight, I'd be grateful. I tried setting the Stereo mix to the default but nothing was. The battery cannot be removed. I have the latest BIOS available from the manufacturer's website. Hyperx Cloud is a headphone model.

Hi,
In the sound settings, on the "recording" tab, right-click on one of the items and make sure that the "Show disabled devices" and "Show disconnected devices" switches (or whatever it is called translate from English) are checked.

I mean what is in this screen:
http://kmpic.asus.com/images/2016/02/01/78c0ecc4-21c7-4ae6-bcf2-3a4604ab5636.jpg
which comes from:
https://www.asus.com/support/FAQ/1015070

It's marked everywhere

Try again like this:
- look for some options in the BIOS regarding the sound card. Perhaps there is a toggle between HD Audio and I2S mode.
- install the "ICEsound" tool for your computer model. Run this tool and review its settings,
- install drivers directly from Realtek: https://www.dobreprogramy.pl/Realtek-High-Definition-Audio-Codecs,Program,Windows,21164.html
- also install the "Intel INF Update Driver" (in the "Chipset" category of drivers for your computer),
- install the ASUS Live Update tool (in the latest version, because older versions contain a security problem) and check if there are any updates / drivers for download,
- install an older version of the driver for the sound card (Version V6.0.1.7548), or even the version V6.0.1.7417 (intended for Windows 8.1),
- ask on the laptop manufacturer's forum or even write to their technical support.

There is something in the HWiNFO program report:

Quote:

High Definition Audio Codec: RealTek
Audio Codec Hardware ID: HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0233 & SUBSYS_00000000
[...]
DeviceInstanceId HDAUDIO \ FUNC_01 & VEN_10EC & DEV_0233 & SUBSYS_104319AD & REV_1000 \ 4 & 10DCE798 & 0 & 0001

(Intel HD Audio consists of two components / two chips: the Intel HDA controller and the codec. The former is manufactured by Intel, the latter is manufactured by Realtek).

I checked this device in the Linux kernel source. Linux kernel for device 0x10ec0233 activates incl. fixup (workaround) ALC269_FIXUP_DELL1_MIC_NO_PRESENCE:
https://github.com/torvalds/linux/blob/master/sound/pci/hda/patch_realtek.c#L5973

Such workarounds are necessary because BIOSes often fail to configure (not at all or completely correctly) the audio codec. The Linux kernel contains over 8,000 lines of code dedicated to configuring various codecs only from Realtek, most of it is occupied by workarounds like this one. Perhaps the appropriate driver / configuration file was included on the factory Windows 10 and was not loaded during reinstallation.
(no need for you to run Linux on this hardware).

I bought a USB sound card and reinstalled the system - it helped