[Solved] Microphone Issue on Windows 10 64-bit: No App Detection, Low Volume - HyperX Cloud 1, MSI X470 Mobo

Hello

Recently, I formatted the system and noticed that the speakers / headphones work in the system without any problems, while no application such as Skype, Discord, Teamspeak detects the microphone.
Only the microphone is heard when listening in the system, but very quietly.
I use HyperX Cloud 1 headphones with a 2m extension without a sound card.

My motherboard: MSI X470 GAMING PRO CARBON AC

I connect the headphones to the rear panel.
The headphones are working, I checked it on another computer.
The problem also occurs with another pair of headphones.

Microphone sound format: 2ch 24 bit 48000MHz
Microphone driver version: 10.0.17134.1
Microphone driver date: 04/11/2018

From the "information" field:

Device SWD \ MMDEVAPI \ {0.0.1.00000000}. {064921ee-521d-4220-b269-3af484943cf2} was configured.
Driver Name: audioendpoint.inf
Class Guid: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E}
Driver Date: 04/11/2018
Driver Version: 10.0.17134.1
Driver Provider: Microsoft
Driver Section: NO_DRV
Driver Rank: 0xFF0000
Matching Device Id: MMDEVAPI \ AudioEndpoints
Outranked Drivers: c_swdevice.inf: SWD \ GenericRaw: 00FF3001
Device Updated: false
Parent Device: HDAUDIO \ FUNC_01 & VEN_10EC & DEV_1168 & SUBSYS_1462CB78 & REV_1001 \ 5 & 30cf53ec & 0 & 0001

The options I have already tried:

- driver update
- bios update
- boosting the microphone in the system settings
- I checked the program settings, everything should work normally
- I checked the settings in the realtek audio manager
- I have not found anything in the bios that could help
- I was removing drivers through the device manager

Please help.

Best regards,
Adam

At the beginning of:

1. Install the drivers for the sound card from the manufacturer's website - select the correct microphone port after installation in the drivers.
2. Check how the front of the audio panel is set in bios and if the audio panel front cable from the housing is connected.

As I wrote above - the drivers from the motherboard manufacturer's website are the latest.
Same symptoms on the front panel - the sound is there, the microphone is not working.
On the other hand, I clearly wrote that I attach to the rear panel.
I found nothing in the bios to set the sound ports.

Hi,
I just analyze your problem about this and do a little research about it.
Can you please follow these steps:

Run Control Panel >> then go to Sound option.


Once you did it please give me information about your driver like I have Realtek in my system. Also, check if it is enabled in your system or not.


Make sure to enable it. I think It must help you, in case if you face any more problem just post your comment here.
Regards

Hardware ID:

HDAUDIO \ FUNC_01 & VEN_10EC & DEV_1168 & SUBSYS_1462CB78 & REV_1001
HDAUDIO \ FUNC_01 & VEN_10EC & DEV_1168 & SUBSYS_1462CB78

These headphones use a condenser microphone that needs 2V to operate, so it doesn't work because the computer's sound card doesn't provide any voltage.

If a dynamic microphone were used instead of the original condenser microphone, there would be no problem with its operation.

Maybe this is the reason, but I also checked a different set of headphones and the problem also occurs with them. The second headphones are regular, cheap from the store, so I think they shouldn't be a problem regarding the voltage.

I was talking to my friends, one of them had the microphone stopped working after the last Windows update.

Problem solved.

The re-format fixed the microphone problem on the system, probably until some update messes up again.