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[Solved] Unsuccessful AVG Free Reinstallation: Persistent 'Computer Not Protected' Message

saron 5574 7
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  • #1 17114536
    saron
    Level 7  
    Hello!
    I have a problem as in the subject. I tried to uninstall and install AVG FREE but it did nothing. Please help. Unsuccessful AVG Free Reinstallation: Persistent 'Computer Not Protected' Message
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  • Helpful post
    #4 17114664
    Kolobos
    IT specialist
    You download the program, press Scan, and after finishing upload the given files in the attachment.
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    #6 17114700
    Kolobos
    IT specialist
    Uninstall:
    do-search uninstall
    McAfee WebAdvisor

    Use AdwCleaner, Scan / Search and Clean / Delete option: http://www.bleepingcomputer.com/download/adwcleaner/

    Next to frst.exe, create the Fixlist.txt file with the contents:
    Task: {292A3D02-281E-4E1D-AB57-EF20C29902E0} - \ Microsoft \ Windows \ Setup \ gwx \ launchtrayprocess -> No file No file No file No file No file No file No file "c: \ windows \ system32 \ launchwinapp.exe" hxxp: //ui.skype .com / u / 0 / 7.7.64.103 / en / abandoninstall? page = tsBing
    Task: {8C63EB0A-E954-44DC-9C12-E9D5D9D9FB17} - \ Microsoft \ Windows \ Setup \ GWXTriggers \ OutOfIdle-5d -> No file No file No file No file No file No file C: \ Program Files (x86) \ AVG \ AVG PC TuneUp \ tuscanx.exe
    Task: {FC28CAA2-EDEB-48E0-8154-14E9DEFD47DE} - \ Microsoft \ Windows \ Setup \ GWXTriggers \ Time-5d -> No file C: \ Users \ user \ AppData \ Local \ Microsoft \ BingSvc \ BingSvc.exe [144008 2015 -11-05] ((C) 2015 Microsoft Corporation)
    HKU \ S-1-5-21-761739301-949621395-4261713747-1000 \ ... \ MountPoints2: {03f35ced-fa29-11e7-9dd6-00269eead241} - "F: \ HiSuiteDownLoader.exe"
    HKU \ S-1-5-18 \ ... \ Winlogon: [Shell] C: \ WINDOWS \ explorer.exe [3904296 Feb 2, 2018] (Microsoft Corporation) DefaultScope {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKLM -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKLM-x32 -> DefaultScope {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKLM-x32 -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> DefaultScope {2023ECEC-E06A-4372-A1C7-0B49F9E0FFF0} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://do-search.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LM000-1EJ162_W763BRJZXXXXW763BRJZ&ts=1427205390&type=default&q={searchTerms}
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {2023ECEC-E06A-4372-A1C7-0B49F9E0FFF0} URL = hxxp://www.bing.com/search?q={searchTerms}&form=MSERBM&pc=MSERT1
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {33BB0A4E-99AF-4226-BDF6-49120163DE86} URL = hxxp://do-search.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LM000-1EJ162_W763BRJZXXXXW763BRJZ&ts=1427205390&type=default&q={searchTerms}
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = hxxp://do-search.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LM000-1EJ162_W763BRJZXXXXW763BRJZ&ts=1427205390&type=default&q={searchTerms}
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {76BA8783-7101-4B7B-A962-FA8A40909276} URL = hxxp://do-search.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LM000-1EJ162_W763BRJZXXXXW763BRJZ&ts=1427205390&type=default&q={searchTerms}
    SearchScopes: HKU\S-1-5-21-761739301-949621395-4261713747-1000 -> {FC9E2EE3-E40A-498D-8B6C-72EAC8B002C6} URL = hxxp://do-search.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LM000-1EJ162_W763BRJZXXXXW763BRJZ&ts=1427205390&type=default&q={searchTerms}
    BHO: McAfee WebAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2018-01-19] (McAfee, Inc.)
    BHO-x32: Brak nazwy -> {3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C} -> Brak pliku
    BHO-x32: McAfee WebAdvisor BHO -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2018-01-19] (McAfee, Inc.)
    FF NewTab: Mozilla\Firefox\Profiles\vuo8wsoy.default -> chrome://quick_start/content/index.html
    FF SearchPlugin: C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\vuo8wsoy.default\searchplugins\do-search.xml [2015-04-11]
    FF HKLM\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    FF Extension: (McAfee WebAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi [2017-12-07]
    FF HKLM-x32\...\Firefox\Extensions: [searchengine@gmail.com] - C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\vuo8wsoy.default\extensions\searchengine@gmail.com => nie znaleziono
    FF HKLM-x32\...\Firefox\Extensions: [istart_ffnt@gmail.com] - C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\vuo8wsoy.default\extensions\istart_ffnt@gmail.com => nie znaleziono
    FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    CHR Extension: (McAfee® WebAdvisor) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho [2018-03-11]
    C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho
    CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [mbckjcfnjmoiinpgddefodcighgikkgn] - hxxps://clients2.google.com/service/update2/crx
    S3 BRDriver64_1_3_3_E02B25FC; \??\C:\ProgramData\BitRaider\support\1.3.3\E02B25FC\BRDriver64.sys [X]
    U3 idsvc; Brak ImagePath
    2018-02-17 00:05 - 2017-06-28 10:59 - 000000000 _____ C:\end
    C:\Windows\Tasks\{6693CFD4-12AA-44CD-955A-25FFA55EF550}.job
    C:\Windows\Tasks\{CEC1AFDB-0025-42FC-908E-C29D1A3DF12B}.job

    W FRST wybierz Napraw.

    Zrob pelny skan przy pomocy Mbam i usun to co wykryje:
    http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

    Uzyj https://files-download.avg.com/util/tools/AVG_Remover.exe i zainstaluj Avg ponownie.
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  • #7 17115229
    saron
    Level 7  
    Thanks a lot. Problem solved.
  • #8 17115237
    saron
    Level 7  
    Thanks a lot. Problem solved.

    Added after 1 [minutes]:

    I did everything according to the instructions given by Kolobos

Topic summary

The user encountered a persistent 'Computer Not Protected' message after attempting to uninstall and reinstall AVG Free antivirus software. They sought assistance in resolving the issue. Responses included instructions to perform a FRST scan to generate logs (Frst.txt and Addition.txt) for analysis. The user, initially unfamiliar with the process, successfully completed the scan and followed additional recommendations to uninstall conflicting software, specifically McAfee WebAdvisor, and to use AdwCleaner for cleaning. After executing the provided steps, the user confirmed that the problem was resolved.
Summary generated by the language model.
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