INEA Optical Fiber: Performance, Ping, Failures, Fees, and Contract Negotiation for 300/30Mb Users

Hello,

Some time ago fiber optics were laid in the town where I live. I am thinking of changing my Internet provider. Until now I used Orange and the 10 Mb option (maximum speed offered here where I live). I am interested in Inea and the Internet in the 300/30 Mb option.

And now questions for everyone who used / uses the services of this operator.

1. Do you have actual performance of downloading and sending data similar to those contracted in the contract?
2. Ping. How high are your pings? This is especially important if you're playing online.
3. Failure. Frequent What is the troubleshooting time?
4. Fees. How much do you pay for internet access? (Speed and price)
5. Is any of you aware of whether contract negotiation is possible? In general, the point is that I have a contract with Orange to November. On the website, Inea informs that when ordering their services online, 4 months are free. Is it possible to receive 6 months when extending the contract by 2 months so that Orange and Inea fees do not overlap.

Regards and please answer those who know the topic. Best regards.

Did you call Inea at all and inquire about the technical conditions? Just because they laid fiber does not mean that it is available to everyone.

Are. I asked.

Dedereporter wrote:

1. Do you have actual performance of downloading and sending data similar to those contracted in the contract?

I have seen / tested several clients from this provider and there is no problem with that.

Dedereporter wrote:

2. Ping. How high are your pings? This is especially important if you're playing online.

A lot depends on the location and communication node you will be connected to. Unfortunately, I can't check at the moment.

Dedereporter wrote:

3. Failure. Frequent What is the troubleshooting time?

As it is very rare

Dedereporter wrote:

4. Fees. How much do you pay for internet access? (Speed and price)
5. Is any of you aware of whether contract negotiation is possible? In general, the point is that I have a contract with Orange to November. On the website, Inea informs that when ordering their services online, 4 months are free. Is it possible to receive 6 months, with

I can't answer this question because I don't have this service at home.

Dedereporter wrote:

5. Is any of you aware of whether contract negotiation is possible? In general, the point is that I have a contract with Orange to November. On the website, Inea informs that when ordering their services online, 4 months are free. Is it possible to receive 6 months when extending the contract by 2 months so that Orange and Inea fees do not overlap.

Find out on exactly which day orange cuts you off, then go to Inea's office and say that you would like to sign a contract to make a connection, etc. ... although you want to use the service from November 11, 2018 because you have a link from an earlier provider. There should be no problem with this

I have a socket at home. I mean, I would like to use Inea right now because in Orange I have high pings when there are several people connected to the network at home.

And I'm wondering if it is possible to negotiate the terms of the contract that, for example, instead of STANDARD 24 months (including 4 months for free) it will manage a contract for 26 months, including 6 for free (the first paid month will fall after the termination of the contract with Orange).

No, this is definitely not an option

Dedereporter wrote:

And I'm wondering if it is possible to negotiate the terms of the contract that, for example, instead of STANDARD 24 months (including 4 months for free) it will manage a contract for 26 months, including 6 for free (the first paid month will fall after the termination of the contract with Orange).

I also think it's unlikely.

Dedereporter wrote:

Is it possible to negotiate the terms of the contract that, e.g. instead of STANDARD 24 months (including 4 months for free), it will be possible to manage a contract for 26 months, including 6 for free (the first paid month will be after the termination of the contract with Orange).

Be longer with the operator of your own free will, because for months for free - respect.
I would prefer to pay for all of them and be up to 12 months.
Long contract - greater chance of problems ...

KOCUREK1970 wrote:

Long contract - greater chance of problems ...

Well, this is a fact, although I will tell you that I don't even call the ISP anymore or log in to the failure reporting system, write a letter, show it, take two copies to the office, one copy and sign the other for them. It seems to me that the effect of such a complaint is better than talking on the phone.

Another thing is the fact that today is really a man forced to sign contracts for a year at a time when, for example, we change the bandwidth. Although bit rate and network performance are two completely different issues. But marketing Optical Fiber works wonders.

seb235 wrote:

I don't even call the ISP anymore or log in to the failure reporting system, I write a letter, I show it to the office, two copies of which I punch and sign the other for them. It seems to me that the effect of such a complaint is better than talking on the phone.

Yes and only so - paper for everything.
Findings do not present any value to the customer, because before a possible court or consumer ombudsman you have nothing to support your words - it often turns out that the employee who said something no longer works with them, did not have sufficient knowledge of what he was answering etc. - the paper does not darken or mix up.

seb235 wrote:

It seems to me that the effect of such a complaint is better than talking on the phone.

This is actually a much better solution. I have friends who serve customers at one of Polish suppliers. In many cases they are powerless, someone above must respond.

And when it comes to the author's question - I don't know technically, I'm curious myself. In the beginning there will definitely be trouble. But if they are freshly laid optical fibers and you are from around the Circle then INEA will definitely have exclusive rights for some time because it is a POPC project where INEA is the investor and it is supported by 2/3 by the EU. If you are on the list of typed addresses and the representative informs you about it, first of all, be glad that you have the opportunity, and secondly use it. It is not possible to delay the start of services. But before it works, it's still a bit.
I know this is a March topic. Then those qualified to hook got the first tip about the work. Effective connection will be closer to the end of this year and will even reach about half of the next.

I don't know by the way why people do not want to connect to the optical fiber as they have such a possibility. They prefer to use wireless internet where the weather likes to interrupt and the speeds are not overwhelming. And the subscription makes a difference for a month.