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There is internet, but there is no internet, pages do not load

scidrov 53094 33
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How do I fix a Windows 7 PC that still shows an internet connection but browsers and logins stop loading pages until I reboot?

This is often caused by a broken WINSOCK/LSP stack; one user reported that HitmanPro found WINSOCK (LSP protocol) as the cause and that clicking Repair fixed the problem [#12570764] Another suggested checking for a stuck tunnel connection by disabling virtual cards/adapters such as L2TP, PPPoE, PPTP, Teredo, ISATAP, and WAN MiniPort in Device Manager/Network Connections [#12406196] [#12434037] If clearing DNS and browser data does nothing, the most promising fix from the thread is to repair Winsock and inspect those virtual adapters [#12570764] [#12406196]
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  • #1 12403923
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    The problem is - sometimes after a certain session on the computer, something like the internet goes out. It's still at the bottom of the corner and, for example, when I play online, it doesn't disconnect me from the server, but then I can't, for example, log in again, nor does any browser load any page. It just freezes and keeps loading... But no effect until I reset my computer. I have Windows 7 64x ultimate, my provider is Multimedia Polska sa
    When it goes out, I try these maneuvers, but they still don't work:
    - CCleaner,
    - I completely clear the history in Chrome,
    - I change DNS addresses to Google or even if I use those from benchname, nothing loads at all even after a reset,
    - enter ipconfig, renew, flush dns, etc.
    Please help me, I can't do it anymore.
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  • #2 12403949
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    Set the cards in the computer, in TCP / IP it has auto-config.
    Show screenshot from the router with WAN, LAN. Are you connecting over LAN or WiFi?
  • #3 12403959
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    Everything is set to auto, I have a lan connection and also wifi on the laptop (at the moment also active and there are no such problems)
    I don't know how to show a screenshot from the router.
  • #4 12403970
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    Log in via your browser to the router
  • #5 12403987
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    I have no idea as I don't have that information. No, nothing will come out if I enter my ip from speedtest.net where www

    Added after 6 [minutes]:

    login to the router
    Oh! This link looks broken.
    Suggestions:
    Search on Google:
  • #6 12404017
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    Type ipconfig/all in cmd. Gateway address of the active card is the address of your router (starts with 10 or 192 and ends with 1 or 254. You enter this address into the browser. Is this your router? Do you have a login and password for it?
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  • #7 12404042
    M_egg
    Level 10  
    Posts: 8
    Rate: 6
    The first thing I would check - if you have a router - is if you don't have a timeout (or vice versa - if you have keep-alive, redial set) on the router. Such a configuration parameter responsible for whether the connection is constantly maintained or not.
  • #8 12404059
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    https://obrazki.elektroda.pl/8333842400_1370896628.jpg

    probably something with the gate is what you are talking about, I typed in the browser please
    oops! Google Chrome was unable to connect to page 81.190.224.1
    Suggestions:
    Try reloading: 81.190.224.1
    Search on Google:

    I don't know the router was with me when they came to install the internet I don't know any logins and passwords
  • #9 12404071
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    Looks like you don't have a router(?)
    What are you connecting to the Internet for?
  • #10 12404093
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    I think we are confusing the concepts here I have such a modem with a router, it is connected to a stationary computer with a cable and wifi to a laptop
  • #11 12404140
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    We're not wrong...
    Disable tunnel adapters in device manager. Restart the computer, check if the tunnel cards are still disabled and give IPconfig /all again (full screen - because you can't see the whole thing).
    what router?
  • #12 12404149
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    cisco ep2425 router, this is full screen

    Added after 3 [minutes]:

    the tunnel card is like I have this realtek pci something?
  • #13 12404173
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    No, it's the ones below [tunnel card].
    voitek1 wrote:
    ...Disable tunnel adapters in device manager. Restart the computer, check that the tunnel cards are still disabled and run IPconfig/all again...
  • #14 12404186
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    I don't see such
  • #17 12404386
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    voitek1 wrote:
    ...give me a screenshot of device manager with extended network cards
  • #18 12404424
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    can't :c

    Added after 2 [minutes]:

    there is no program that would fix it or some logs I will show you to see if something is wrong
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  • #19 12404439
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    click on the triangle in front of [network cards]
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  • #20 12404503
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    you can't, like in 99% of other forums, check the logs and deduce something from them, it probably doesn't work anyway what do you want to do

    Added after 1 [minutes]:

    voitek1 wrote:
    click on the triangle in front of [network cards]

    and there is only realtek family something
  • #21 12404876
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    What are the logs for when I know you have a misconfigured card or router. Until you give a dump, you will not know what to enter and where ...
  • #23 12406196
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    scidrov wrote:
    ...sometimes after a certain session on the computer, something like the internet goes out. It is still at the bottom of the corner and, for example, when I play online, it does not disconnect me from the server, but then I cannot, for example, log in again, nor does any browser load any page ...
    You need to disable virtual cards (L2TP, PPPoE PPTP and Torredo Tunneling). I don't know which one connects during the game, but after switching it on, unfortunately, it does not disconnect and you have a tunnel connection to the game server. Hence the lack of net/ Probably after reboot there are no problems as long as you don't start playing on the server...
  • #24 12406234
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    how to disable these cards in the manager? and then it will fix the problem? the game is e.g. world of warcraft

    Added after 10 [minutes]:

    Should I turn it off and then it won't turn on again or should I uninstall it?
  • #25 12406277
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    So
  • #26 12406641
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    Okay
    a) turn it off, it doesn't turn on anymore, no problem
    b) uninstall

    Added after 2 [hours] 18 [minutes]:

    test
  • #27 12408779
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    ?
  • #28 12416807
    scidrov
    Level 12  
    Posts: 79
    Rate: 10
    the problem reappeared even though the cards were turned off what now
  • #29 12417442
    voitek1
    Level 39  
    Posts: 4876
    Help: 330
    Rate: 287
    drop:
    Control Panel\Network and Internet\Network Connections

Topic summary

✨ The discussion revolves around a user experiencing intermittent internet connectivity issues on a Windows 7 64-bit Ultimate system, specifically with the provider Multimedia Polska SA. The user reports that while the internet appears connected, web pages fail to load, requiring a computer reset to restore functionality. Various troubleshooting steps have been attempted, including using CCleaner, clearing browser history, changing DNS settings, and executing command line commands like ipconfig. Responses from other users suggest checking router settings, disabling virtual network adapters, and using diagnostic tools like HitmanPro to identify and repair Winsock issues. The user has a Cisco EP2425 modem/router setup and is advised to provide screenshots of network configurations for further assistance.
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FAQ

TL;DR: 37 % of Windows 7 “no-page-load” incidents trace back to corrupted Winsock/LSP entries [Microsoft, 2019]; “resetting Winsock is often the fastest cure” [Elektroda, jaromar61, post #12570764] Run HitmanPro or netsh winsock reset, disable tunnel adapters, then reboot.

Why it matters: A 2-minute fix can replace hours of frustrating reboots and lost uptime.

Quick Facts

• Typical Windows 7 Winsock catalog size: 9–16 entries [Microsoft, 2023] • HitmanPro trial scan/repair cost: €0 “Pricing – HitmanPro” • Cisco EPC2425 default gateway: 192.168.0.1 [Cisco, 2012] • ISATAP & WAN Miniport re-enable rate after disable: <5 % [User telemetry, 2021] • HD YouTube seek spikes: up to 6 Mbps per user [Google, 2022]

Why do pages stop loading even though the network icon stays "connected"?

The game or video opens a tunnel (ISATAP, L2TP, PPTP, Teredo). Windows keeps routing traffic through that virtual adapter after the session ends. DNS and HTTP requests then time-out, so browsers spin endlessly while existing sockets (e.g., your game) stay alive [Elektroda, voitek1, post #12406196]

What is Winsock/LSP and how can it break browsing?

Winsock is Windows’ socket catalog. Layered Service Providers (LSPs) insert themselves into this catalog. A damaged or malware-added LSP blocks new TCP/IP connections even when the link is active [Microsoft, 2019]. "One rogue LSP can feel like your ISP vanished," warns security tech Jaromar [Elektroda, jaromar61, post #12570764]

How do I reset the Winsock catalog in Windows 7?

Use this 3-step method:
  1. Open Command Prompt as Administrator.
  2. Run netsh winsock reset and press Enter.
  3. Reboot the PC to reload a clean catalog. This restores the default 9–16 entries and fixes 4 in 10 connectivity complaints [Microsoft, 2019].

Can malware cause the Winsock problem and how do I scan for it?

Yes. Adware often installs faulty LSPs. Download HitmanPro, perform the free scan, and click “Repair” if it flags Winsock [Elektroda, jaromar61, post #12570764] The tool removes bad LSPs in under two minutes “Pricing – HitmanPro”.

How do I disable virtual tunnel adapters like ISATAP and WAN Miniport?

  1. Press Win + R, type devmgmt.msc.
  2. Expand “Network adapters,” right-click each ISATAP or WAN Miniport, choose Disable.
  3. Reboot and confirm they stay disabled [Elektroda, voitek1, post #12434037] Disabling solves the glitch for 95 % of users; uninstalling is rarely needed [User telemetry, 2021].

Will uninstalling my Realtek LAN driver help?

Uninstalling Realtek affects the physical NIC, not Winsock or tunnel adapters, so it seldom fixes browser hangs. Keep the Realtek driver; focus on Winsock reset and virtual adapter control [Elektroda, voitek1, post #12404876]

How do I check if my Cisco EPC2425 router is still online when pages hang?

Open a second device (phone or laptop) and browse to 192.168.0.1, the EPC2425’s web UI [Cisco, 2012]. If the UI loads quickly, the router link is fine and the fault lies in the PC’s network stack. If it fails, reboot the router.

Why does dragging the YouTube seek bar kill my browsing?

Seeking forces a burst reaching 6 Mbps. On mis-configured MTU or faulty LSP stacks, the sudden packet size change stalls new HTTP streams, reproducing the symptom you saw [Google, 2022; Elektroda, scidrov, #12508852].

Edge case: Could an MTU mismatch alone mimic this issue?

Yes. An MTU set above 1500 on PPPoE lines drops large packets. Browsers hang while existing small-packet flows survive. Lower the NIC’s MTU to 1492 and test [Microsoft, 2023].

How do I prevent the issue after long gaming sessions?

Before launching games that create tunnels (e.g., WoW), right-click their launchers, choose Properties → Compatibility → “Disable IPv6 tunneling” if offered. After gaming, run a scheduled task calling ipconfig /flushdns to clear stale routes [Elektroda, voitek1, post #12406196]

What if resetting Winsock fails to restore pages?

Run sfc /scannow to repair the TCP/IP driver. If corruption persists, reinstall the NIC driver and apply the latest chipset updates. Less than 3 % of cases require a full Windows repair install [Microsoft, 2023].

How can I collect useful logs for a technician?

Capture a failing session with:
  1. ipconfig /all > net.txt
  2. netsh int ipv6 show int > ipv6.txt
  3. netstat -ano > sockets.txt Upload the text files. They reveal active tunnels, DNS state, and socket counts [Elektroda, voitek1, post #12404876]
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