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Windows 10 Black Screen & Mouse Cursor After Update: Desktop Not Appearing, System Restore & Scan

ChBeata 29331 9
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  • #1 17166728
    ChBeata
    Level 10  
    Since yesterday (two days after the critical update of Windows 10) does not appear desktop, after logging in to the account appears a black screen with the cursor. Apparently I managed to restore the system to the point before the update and even one more earlier (beginning of April), but it did not do anything. Scanning the system did not give anything, emergency mode also loads with a black screen. Help!!
    Or maybe someone will tell me how to run the system update to install it, because it was a solution for another failure, when I did not develop the start menu, but now I do not know how to enter the settings and run the update?
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  • #3 17166828
    ChBeata
    Level 10  
    In the emergency mode I enter (I think), the screen resolution changes as I see after the login screen) but there is also a black screen with the cursor.
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  • #6 17166910
    Kolobos
    IT specialist
    The logs show:
    Error: (04/14/2018 11:27:15 AM) (Source: Application Hang) (EventID: 1002) (User:)
    Description: Taskmgr.exe version 10.0.16299.248 has stopped working with Windows and has been shut down. To check for more information about this problem, check the problem history in the Security and Maintenance window in Control Panel.
    Process ID: 1180
    Start time: 01d3d3d1e0d1e301
    End time: 32
    Application path: C: \ Windows \ System32 \ Taskmgr.exe
    Report ID: ac70093a-342e-42a1-bb48-9d6c7c49af1f


    Add a screen to the entire window with:
    CrystalDiskInfo: http://portableapps.com/apps/utilities/crystaldiskinfo_portable

    Check the framework too -> www.memtest.org (make at least two complete runs)

    Uninstall Avast for now.

    Next to frst.exe, create a Fixlist.txt file with the contents:
    HKU \ S-1-5-21-328461319-3118469815-3519216010-1001 \ ... \ RunOnce: [Application Restart # 0] => C: \ Windows \ System32 \ Taskmgr.exe [1313016 2018-02-10] (Microsoft Corporation)
    AppInit_DLLs: C: \ Windows \ system32 \ nvinitx.dll => No file
    AppInit_DLLs:, C: \ WINDOWS \ system32 \ nvinitx.dll => No file
    Lsa: [Notification Packages] scecli C: \ Program Files \ TrueKey \ McAfeeTrueKeyPasswordFilter
    SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp: //www.bing.com/search? Q = {searchTerms} & form = ASUTDF & pc = NP06 & src = IE-SearchBox
    SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp: //www.bing.com/search? Q = {searchTerms} & form = ASUTDF & pc = NP06 & src = IE-SearchBox
    SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp: //www.bing.com/search? Q = {searchTerms} & form = ASUTDF & pc = NP06 & src = IE-SearchBox
    SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp: //www.bing.com/search? Q = {searchTerms} & form = ASUTDF & pc = NP06 & src = IE-SearchBox
    SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp: //www.google.com/search? Sourceid = ie7 & q = {searchTerms} & rls = com.microsoft: {language}: { referrer: source?} = {& e & oe inputEncoding} = {} & outputEncoding rlz = 1I7ASUT
    SearchScopes: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
    SearchScopes: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
    SearchScopes: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
    CHR HKLM-x32 \ ... \ Chrome \ Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps: //clients2.google.com/service/update2/crx
    CHR HKLM-x32 \ ... \ Chrome \ Extension: [gomekmidlodglbbmalcneegieacbdmki] - C: \ Program Files \ AVAST Software \ Avast \ WebRep \ Chrome \ aswWebRepChrome.crx
    CustomCLSID: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001_Classes \ CLSID \ {1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E} \ InprocServer32 -> C: \ Users \ Krzysztof \ AppData \ Local \ Microsoft \ OneDrive \ 17.3.6943.0625 \ amd64 \ FileSyncShell64.dll => No file
    CustomCLSID: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001_Classes \ CLSID \ {7AFDFDDB-F914-11E4-8377-6C3BE50D980C} \ InprocServer32 -> C: \ Users \ Krzysztof \ AppData \ Local \ Microsoft \ OneDrive \ 17.3.6943.0625 \ amd64 \ FileSyncShell64.dll => No file
    CustomCLSID: HKU \ S-1-5-21-328461319-3118469815-3519216010-1001_Classes \ CLSID \ {82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E} \ InprocServer32-> C: \ Users \ Krzysztof \ AppData \ Local \ Microsoft \ OneDrive \ 17.3.6943.0625 \ amd64 \ FileSyncShell64.dll => No file
    ShellIconOverlayIdentifiers: [OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No file
    ShellIconOverlayIdentifiers: [OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No file
    ShellIconOverlayIdentifiers: [OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No file
    ShellIconOverlayIdentifiers: [OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No file
    ShellIconOverlayIdentifiers: [OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No file
    ShellIconOverlayIdentifiers: [OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No file
    ShellIconOverlayIdentifiers-x32: [OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No file
    ContextMenuHandlers5: [Gadgets] -> {6B9228DA-9C15-419e-856C-19E768A13BDC} => -> No file
    Task: {2332FFE4-BDD8-4882-95D6-395934A8F462} - \ Microsoft \ Windows \ Setup \ GWXTriggers \ ScheduleUpgradeTime -> No file No file No file No file No file No file No file No file No file No file No file No file No file No file C: \ WINDOWS \ system32 \ pcalua.exe -a "C:\Program Files\TrueKey\Mcafee.TrueKey.Uninstaller.Exe"
    Task: C:\WINDOWS\Tasks\CreateExplorerShellUnelevatedTask.job => C:\WINDOWS\explorer.exe
  • #7 17166922
    ChBeata
    Level 10  
    First I think I know what and how because the screen in the annex, but the rest, please, not especially, how to uninstall Avasta and what should I put in the file?
  • #8 17166925
    ChBeata
    Level 10  
    Or maybe tell me whether it is possible to run a system update from the task manager level? because I would like to try it too, once the update helped me with the start menu
  • #9 17167077
    Kolobos
    IT specialist
    In the file Fixlist.txt you have to put what I gave.

    You can run Windows Update, for example:
    explorer ms-settings: windowsupdate
    or run a cmd window and there
    ms-settings: Windows Update

    Avast uninstall by running:
    control.exe / NAME. Microsoft.ProgramsAndFeatures
    or
    appwiz.cpl

Topic summary

After a critical Windows 10 update, users are experiencing a black screen with a mouse cursor upon login, with the desktop not appearing. Attempts to restore the system to previous points have been unsuccessful, and safe mode also results in a black screen. Users are advised to check if the Task Manager can be accessed via Ctrl + Alt + Del, and if so, to run Windows Explorer or a browser from there. Logs indicate issues with Task Manager and suggest uninstalling Avast antivirus. Instructions are provided for creating a Fixlist.txt file for the Farbar Recovery Scan Tool (FRST) and running Windows Update through command prompts. Additionally, users are encouraged to perform a memory test using Memtest86.
Summary generated by the language model.
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