[Solved] Netia Contract Signing & Connection Time: TV, Internet, Phone - 21-Day Procedure & User Experiences

I signed a contract with Netia for tv + internet + phone after 7 days after talking to my consultant, I heard that my contract is not yet entered into the system.
The lady kindly said that they have 21 days for the entire procedure, including assembly.
Do you have any experience with Netia that you actually wait so long or should I terminate the contract because 14 days have not passed since the contract was signed?

I can say from my own experience that I had to wait about 7 days for a fitter to come with a new contract to sign.

It takes a long time to enter a contract into the system. Waiting for Friday, if they do not enter so far, I withdraw from the contract.

Everything lasts for a long time with them. I asked a question about the allegedly planned modernization, it's been two weeks waiting for an answer. In general, I wait until the end of the contract and do not extend. If it wasn't for the fact that there is no other supplier in my block, I would have long ago signed it out. If you have the opportunity to sign a contract with another supplier for the same services, I suggest you think about it.

But did you have any unpleasant experiences with them, e.g. no net?

Just what the operation of the service is a small failure (I have had 1 so far) per year of use. They only promised me the fiber optics before signing the contract and now silence. I have 20 Mb / s and multiroom television. When I turn on both decoders, the internet speed drops to around 11 Mb / s, which is a bit low these days. And what hurts me the most is that they promised fiber optics and they are not there yet. They said that the work was to be completed by the end of March, that they had consent, etc. Now, for the second week, I am waiting for an answer about this modernization, and they still know nothing. That's the mess they have.

According to the contract, I am guaranteed up to 100mb in light water. But if they have such dirt in everything, how they work.

Once you have the optical fiber, you shouldn't have problems. In my opinion they have a terrible brothel because recently someone supposedly called me from Netia and offered me an increase in internet speed, but during the conversation the connection was broken. It was impossible to call back, because the phone was busy all the time from 22. I suppose someone was impersonating because I called the Netia hotline, nobody knew anything about it. Anyway, how can they increase my speed like no work has been done, and as I mentioned earlier, they were to be completed by the end of March. And they know nothing of this work. One big brothel for me ...

For now, I am waiting for them to enter into the system and order connection. But in fact, the more I read about Netia, I see that I think I made a mistake.

I don't have any choice at home, I live in the city center and I only have Vectra and Netia to choose from. I had 2 years of Vectra, but there were no continuous failures for a week that something did not happen (the speed was catching up because I had 100 Mb / s). Now I have Netia is only one failure for a year, but the speed is poor.

I read somewhere that when both modems are turned on then the speed drops. I hope my 100 Max will be a shame for me.

Terminate the contract while you can. In my case, after connecting it turned out that only the phone works. The Internet failed to run for two months, so I terminated the contract because of their fault and refused to pay for the service. Then for 4 months I struggled to get the number back, Netia continued to issue invoices as if I had no right to terminate the contract they were not paying. Then they charged me a contractual penalty ... which should probably belong the other way ... For several years they were sent to me by various debt collection companies, and at the same time their telemarketers were calling to me, proposing that I should return to them. The case ended after a few years in court. They lost at the first meeting. But what did I need all this for?

My friend who lives three floors below has internet from Netia and there are no problems so I should not have problems connecting.

No well, Majka420 won't have any problems during the connection due to the optical fiber, but what nobody knows about it later. They have a client somewhere after signing the contract. They promise then they have somewhere - take it yourself. I'd wonder if you want to be with them. You still have a chance to escape. The fact is that there are no technical problems in the form of breakdowns, but ...

Netia, has signed contracts with subcontractors for the installation of installations, the best is that subcontractors also have their subcontractors. e.g. Another company pulls fibers from the wells to the customer, another welds the fibers in the well and the client's, sometimes there are eggs like the company has outdated geodetic plans.

This is a fact netia has great connections and it is very difficult to have a similar quality connection, I hope that sooner or later they will replace copper with fiber and the problem will be solved.

I terminated the contract with Netia But I feel that I hurried too much with it. I had no problems calling and the service was nice.

majka420 wrote:

I terminated the contract with Netia But I feel that I hurried too much with it.

Order again.

I will think about it.