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[Solved] SAMSUNG UE32D5500RWHHH - Service Menu Issue: Re-program Channels, Grayed-out Tab & Antenna Signal

jurusx 5094 10
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17208720
    jurusx
    Level 10  
    Hello. I am writing for the first time. I have this problem: I wanted to re-program the channels because there were new, unfortunately, in the menu of my tv. The program and network tab was not active grayed out, so I started groping in the service menu and did RESET FACTORS. After starting the tv can not see the signal from the antenna, I probably moved something, has anyone any idea to fix it or can you send photos of individual service menu settings. Thank you for your help.
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    #2 17208900
    MateuszRTV
    Level 16  
    Hello

    Channels are programmed using the remote control, you must start MENU - CHANNEL - AUTOMATIC TUNING - AUTOMATIC TUNING and choose the type of television - terrestrial (DVB-T) or cable.
  • #3 17208960
    jurusx
    Level 10  
    I know how to program, but for me I enter the remote control in the menu and I can enter the PICTURE, SOUND, TECHNICAL ASSISTANCE tab, while the CHANNEL and NETWORK tabs are not active and there is a problem how to activate them
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    #4 17209056
    bogred
    VIP Meritorious for electroda.pl
    Source you have set to TV?
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    #5 17209066
    raffikk
    Level 11  
    upload printouts of your settings and I will compare what is with me (I have model F)
  • #6 17209071
    jurusx
    Level 10  
    How to get to Source step by step because I'm green like chives
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    #7 17209079
    bogred
    VIP Meritorious for electroda.pl
    It's about the source button on the remote control. Maybe you have an AV source, e.g.
  • #8 17209107
    jurusx
    Level 10  
    I have set to TV
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    #9 17209130
    raffikk
    Level 11  
    since you have reset the factory settings in the service menu, then rather start with it. set / check at least Region on EU and any other settings for "European". if it doesn't work, take a picture and put it in
  • #10 17209500
    jurusx
    Level 10  
    I tried different settings in the service menu with one of them the TV started to download something think wait after a long time turned off then turned on and I had to set everything again I programmed the channels returned programs and programs NETWORK all normally, but the TV stopped responding to some buttons on the remote control. Turns on with the remote control but does not turn off you can not change the program does not work CH LIST, SOURCE

    Added after 11 [hours] 43 [minutes]:

    I searched the net and found on this page https://it-stasiakk.blogspot.com/2012/02/aktywacja-pvr-w-telewizorach-samsung.html
    I entered the service menu Control options (HOTEL and SHOP) are set from the service menu (info menu mute power) -> control
    Check the KEY SENSITIVITY positions in SUBOPTION and
    set
    HOTEL OPTION OFF AND SHOP OPTION OFF
    Thank you all for your help solved problem I close the topic, Regards.
  • #11 17210636
    jurusx
    Level 10  
    I tried different settings in the service menu with one of them the TV started to download something think wait after a long time turned off then turned on and I had to set everything again I programmed the channels returned programs and programs NETWORK all normally, but the TV stopped responding to some buttons on the remote control. Turns on with the remote control but does not turn off you can not change the program does not work CH LIST, SOURCE

    Added after 11 [hours] 43 [minutes]:

    I searched the net and found on this page https://it-stasiakk.blogspot.com/2012/02/aktywacja-pvr-w-telewizorach-samsung.html
    I entered the service menu Control options (HOTEL and SHOP) are set from the service menu (info menu mute power) -> control
    Check the KEY SENSITIVITY positions in SUBOPTION and
    set
    HOTEL OPTION OFF AND SHOP OPTION OFF
    Thank you all for your help solved problem I close the topic, Regards.

    Added after 1 [minutes]:

    Control options (HOTEL and SHOP) are set from the service menu (info menu mute power) -> control
    Check the KEY SENSITIVITY positions in SUBOPTION and
    set
    HOTEL OPTION OFF AND SHOP OPTION OFF

Topic summary

The discussion revolves around a Samsung UE32D5500RWHHH television experiencing issues after a factory reset in the service menu. The user was unable to access the CHANNEL and NETWORK tabs, which were grayed out, preventing channel reprogramming. Responses suggested checking the TV source settings, ensuring it was set to "TV," and verifying regional settings in the service menu. The user eventually resolved the issue by adjusting the HOTEL and SHOP options in the service menu, which restored functionality to the remote control and allowed for proper channel programming.
Summary generated by the language model.
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