TOSHIBA MQ01ABF050 1TB External Drive Not Detected: Laptop Issues, USB 3.0 Port & Solutions

Hello everyone .

I have a problem with the TOSHIBA MQ01ABF050 1TB external disk. At the beginning I would like to say that I searched similar topics and found no solution. The problem is that every day for unknown reasons the laptop has stopped detecting it for me. I treated him well, I rarely removed him in the wrong way, he was not intensively exploited, he never fell. After connecting the disk to the computer (usb 3.0 port) the computer informs with a standard connection sound and the indicator light on the disk lights up. In the safe removal of equipment appears as " External USB 3.0 "not Toshiba. Unfortunately, after less than a minute the message pops up" USB device not recognized "
The disk is not visible in My Computer, Disk Management, Devices and printers. In the device manager> Universal serial bus controllers it appears as " Unknown USB device (address setting failed) ".
The disk has a USB micro B cable. I tried to connect it to all USB ports on the laptop, and on other computers installing the device fails. I also tried to connect it to the rear usb ports and change the cable - still unchanged.
As recommended in similar topics, I installed the CrystalDiscInfo program, but the program detects only the internal disks of the laptop and, oddly enough - assigns them the name and model number of the Toshiba disk. I don't know how to deal with it, I have no ideas. I care about both the content and the disk itself, but if the disk has fallen I would like to recover data. I am asking you for help. I paste the screenshots below.

beniowsky wrote:

change the cable - still unchanged

I suggest you try the Y type cable.
Disk connected when working, makes any strange sounds?

beniowsky wrote:

I would like to recover the data

Is it possible to remove the disk from the housing and connect directly to the controller?

Code 43 is displayed if one of the device's drivers has notified the operating system about a device failure.
Therefore, this may indicate a driver error as well as damage to the device. The problems with the driver can rather be rejected, because connecting the disk to another computer also failed. Let's focus on the disk itself.
A good option is a friend's proposal @ Dra98 :

Dra98 wrote:

Is it possible to remove the disk from the housing and connect directly to the controller?

From what I realized, the disk has a standard SATA slot, so there will be no problem. In this way, we will get rid of the disk casing electronics, which can also be damaged.

The disk designations given by the author relate to the internal disk MQ01ABF050 with a capacity of 500 GB, while the external disk if it were from the same series of disks would have the designation TSB-MQ01ABF100. It is worth removing the disk from the housing and connecting it to a desktop computer to check if the disk is functional. If it is visible in the system, it can be inserted into the housing, and if it would still be undetectable it will indicate a failure of the disk electronics. After checking the efficiency of the disk, we can insert it into the housing and connect to the USB socket if it is only detectable External USB remains check also the USB cable used to connect the disk.

I am asking for the symbol of this external disk read from the sticker on the housing.

Previous correct detection of this disk can be previewed using the program USBDeview .
https://www.elektroda.pl/rtvforum/topic3442924.html#17108426

Quote:

I suggest you try the Y type cable.
Disk connected when working, makes any strange sounds?

As soon as I have the opportunity to buy such a cable, but at the moment I have no way. The disc doesn't make any strange sounds. The lamp lights up, looks like the disk is working and after a while the lamp turns off

Quote:

Is it possible to remove the disk from the housing and connect directly to the controller?

I've never done it. I am a little green in the subject. Can I have a little tip?

Added after 11 [minutes]:

Quote:

I am asking for the symbol of this external disk read from the sticker on the housing.

I don't know which symbol is meant so I put in the screen.

Added after 46 [minutes]:

nomudrek wrote:

..It is worth removing the disk from the housing and connecting it to a desktop computer to check if the disk is in working order. If it is visible in the system, it can be inserted into the housing, and if it would still be undetectable it will indicate a failure of the disk electronics. After checking the efficiency of the disk, we can insert it into the housing and connect to the USB socket if it is only detectable External USB remains check also the USB cable used to connect the disk.

I don't know if I understand you correctly. Should I remove the disk from the housing and connect it with its original cable to any USB port on the desktop? how to check its efficiency? All in all I did the same only in the housing and the desktop could not install the device.

https://youtu.be/BluMCbYKK_g
After removing the disk, unplug the housing electronics and you have a standard HDD with SATA connector
You connect it directly to the motherboard to the SATA port bypassing the USB ports

HDTB310EK3AA is an external disk Toshiba Canvio Basics 1TB USB 3.0.
Do you still think (prompting) that the disk after removing from the outer case can be attached directly to the SATA controller

pidar wrote:

Do you still think (prompting) that the disk after removing from the outer case can be attached directly to the SATA controller

Damn, I feel confused now. Remove the disk from the housing?

The disk in the case is a regular SATA disk used in laptops, so there is no problem to connect it to the controller in a desktop computer, I myself had a disk removed from the laptop in the computer before I bought the Icy Box case. Having a laptop, all you need to do is remove the system disk, connect the disk removed from the housing instead, after turning on the laptop in the bios with a working disk, we should see a 1 TB disk if it will not be visible, then we have information about its damage.

nomudrek wrote:

The disk in the case is a regular SATA disk used in laptops ...

Not true , there may be "unusual" -> TOSHIBA MQ01UBD100

This is it.
So we won't find out until a friend removes it
And instead of stupidly posting new posts for a long time, maybe we will finally see this unboxing
The more that none is a philosophy ...

pidar wrote:

nomudrek wrote:

The disk in the case is a regular SATA disk used in laptops ...

Not true , there may be "unusual" -> TOSHIBA MQ01UBD100

that's right

Gentlemen, thank you for your patience.
Unfortunately, I could not open the disk casing .. I used the guide on YouTube, I pried it with a knife, but it holds it so hard. I preferred not to wrestle with it anymore because I was afraid that it would completely destroy the disk. I do not currently have access to a desktop computer, because only a laptop at home, so connecting to SATA tapes is out. Is there any other less invasive solution to this problem? Maybe with this DMDE program?

For starters, I suggest connecting it via USB to another device.

laptokowiec wrote:

For starters, I suggest connecting it via USB to another device.

I wrote at the beginning that I tried to connect to other computers, but to no avail. Other devices have a problem installing this disk at all.

what happens under some linux?

Maybe it is enough to approach a computer service where they will open the disk and have the appropriate cables to eliminate the damaged USB cable.

laptokowiec wrote:

what happens under some linux?

Unfortunately I don't have a place to check it: /

Added after 1 [minutes]:

nomudrek wrote:

Maybe it is enough to approach a computer service where they will open the disk and have the appropriate cables to eliminate the damaged USB cable.

I think I'll do it because I'm afraid to rummage myself.