It is not possible to run the smart TV application on the LG 42lb650v TV

Hello.
On LG 42lb650v I am not able to run any application under smart TV. The TV has the latest soft software installed from the manufacturer, is connected to the internet (the built-in web browser works nice). Lg store, youtube, netflix everything is supposed to be but I do not want to connect. After clicking on the app, he tries to connect for a while and then returns to displaying the TV picture. The TV has its years but it is working. The smart function has not been used before (TV used by an elderly person). Generally, I have no idea what might be wrong. Greetings and thanks in advance for your help.

An update for this TV is available on the manufacturer's website. Try it, maybe it will solve your problems.
https://www.lg.com/pl/wsparcie/wsparcie-produktowe/lg-42LB650V

Thanks for the hint Problem solved. It turned out to be trivial. There were no consents to the regulations and use of the application.

Hello and where do you need to agree?

Anyone already know where these consents are?

They are hidden in the advanced TV menu (this menu on the left side of the screen should be in a tab).

Hello, is there anyone who can help me, I have no idea what's going on ok Everything was fine until there was some update