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Huawei Mate 10 Lite adroid update - pictures have disappeared

bakuma 4587 8
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17342249
    bakuma
    Level 2  
    After upgrading to adroid 8, all photos and videos disappeared. Ie. it seems to me that this happened after the update, because I did the update 2 days ago and today I noticed that there are no photos, only those taken today. In the options I have set that they are to automatically save to the sd card and judging by the size of the free space they must be there, but after connecting the tel to the computer in the file folder you can not see them, there are only those from today. After connecting to the computer, I also don't see mp3 on the sd card, but the phone can see
    Anyone had a similar problem? And most importantly, how to recover photos, a week ago I came back from vacation and I haven't downloaded the photos to my computer yet.
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  • #2 17342264
    yanes
    Level 32  
    Can't connect the card to a laptop?
  • #3 17342302
    mblazynski
    Level 17  
    Hello. Connect the card directly to the computer via an adapter. Maybe then the photos will be visible. If they are not visible, only the data recovery program remains - or:
    If in Windows you can see a folder with a strange name with the sign "$" then something fell apart. I don't know much about these IT aspects, but I connected such a "damaged" card to the computer via a USB adapter and that was the folder that was visible. However, I was surprised that connecting the card after Linux did not cause this problem. Pictures were visible. I copied and I have them. Out of curiosity I started off the elevator and using the data recovery program I also succeeded, although it took quite a long time. I always remove the card during such updates.
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  • #5 17342480
    mblazynski
    Level 17  
    nutergsm wrote:
    It looks like Huawei has kicked something off with this update.

    Exactly.
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  • #6 17342772
    bakuma
    Level 2  
    Quote:
    Connect the card directly to the computer via an adapter.

    I will, but I wonder if if I have data stored in several applications on an SD card, whether removing the card will not sprinkle something on the phone. In the new system I can't find where to tell individual applications to transfer data to the phone's memory (in the old one I remember that something like that was).
  • #7 17342847
    yanes
    Level 32  
    I always pull out the cards there without asking and you should have the option "turn off the memory card" and only then pull it out.
  • #8 17349083
    dymaas
    Level 10  
    Yes, turn off the memory card "and only then pull it out.
  • #9 17407571
    mm150
    Level 18  
    After updating Huawei P10 Mate Lite to 8 oreo, the memory card has disappeared, so I think you need to remove the card, copy all the data on it to the computer, format the card and put everything on it should be ok. If you can not read it, recover the program designed for it there are some of them- best regards ?

Topic summary

After upgrading the Huawei Mate 10 Lite to Android 8, users reported that all photos and videos disappeared, with only newly taken media remaining. Suggestions for recovery included connecting the SD card directly to a computer via an adapter, using data recovery software, and checking for unusual folder names that may indicate card corruption. Some users noted similar issues with other Huawei models, indicating a potential widespread problem linked to the update. Precautions such as properly unmounting the SD card before removal were emphasized to prevent data loss.
Summary generated by the language model.
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