Hello, I have had an LG OLED55c7 for maybe a year. I recently appeared / noticed such an afterimage at the bottom of the screen. I found it best visible against a red / yellow background (see appendices). I have always had the image shift option turned on in OLED Panel Setting and have already...

I had the same complaint only the matrix got dusty

On the same TV you had? How do they solve complaints? Service or replacement with a new one? How long does it take + -?

I have a samsung, I called the entrala and they sent a service that replaced the matrices with a new one at my home.

Hmmmmm ... I thought it advertised where I bought it. How does it look - can I send it via LG via www / helpline directly or do I have to pack the TV and go to the market with it? Sorry for ignorance, but basically nothing has ever broken me and I have not returned the warranty. How is it with TV from LG? Someone will tell you how to do it neatly?

Call the hotline or check the manufacturer's website on how to file a complaint. It will be the fastest.

You go where you bought, I'm still in Saturn, but it doesn't matter. I bought insurance for 5 years. I reported something similar to the supermarket and I got a document to fill in. They send in the technician and he decides what to do next. I got LG 65 new with more or less similar parameters or money around 14K minus operation, it would be around 11K. Everything went smoothly, quickly. I didn't take the money because I didn't want to look for MM stores. I went to the nearest MM and If you choose the cheaper one, the cash registers do not return, only the surcharge. I paid a little extra.

Persistent Afterimages on LG OLED55c7 Screen: Possible Fixes and Experiences

m1chal.m 5799 6

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#1 17416503 01 Sep 2018 10:07

m1chal.m m1chal.m

Level 8

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Post #1
17416503 01 Sep 2018 10:07

Hello,

I have had an LG OLED55c7 for maybe a year. I recently appeared / noticed such an afterimage at the bottom of the screen. I found it best visible against a red / yellow background (see appendices).
I have always had the "image shift" option turned on in "OLED Panel Setting" and have already performed the "pixel refresh" process several times - no change - the afterimage remains. What's the problem? Is it possible to get rid of it or is it left to advertise TV?
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#2 17416558 01 Sep 2018 10:51

jacek1982 jacek1982

Level 12

» | Helpful post? (+1)

Post #2
17416558 01 Sep 2018 10:51

I had the same complaint only the matrix got dusty
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#3 17416586 01 Sep 2018 11:08

m1chal.m m1chal.m

Level 8

» | Topic author Helpful post? (0)

Post #3
17416586 01 Sep 2018 11:08

On the same TV you had?

How do they solve complaints? Service or replacement with a new one? How long does it take + -?
#4 17416631 01 Sep 2018 11:47

jacek1982 jacek1982

Level 12

» | Helpful post? (0)

Post #4
17416631 01 Sep 2018 11:47

I have a samsung, I called the entrala and they sent a service that replaced the matrices with a new one at my home.
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#5 17416966 01 Sep 2018 15:05

m1chal.m m1chal.m

Level 8

» | Topic author Helpful post? (0)

Post #5
17416966 01 Sep 2018 15:05

Hmmmmm ... I thought it advertised where I bought it.

How does it look - can I send it via LG via www / helpline directly or do I have to pack the TV and go to the market with it?

Sorry for ignorance, but basically nothing has ever broken me and I have not returned the warranty.

How is it with TV from LG? Someone will tell you how to do it neatly?
#6 17417984 02 Sep 2018 08:38

agraba agraba

Level 20

» | Helpful post? (0)

Post #6
17417984 02 Sep 2018 08:38

Call the hotline or check the manufacturer's website on how to file a complaint. It will be the fastest.
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#7 19027647 07 Nov 2020 18:12

sluurp sluurp

Level 2

» | Helpful post? (0)

Post #7
19027647 07 Nov 2020 18:12

You go where you bought, I'm still in Saturn, but it doesn't matter. I bought insurance for 5 years. I reported something similar to the supermarket and I got a document to fill in. They send in the technician and he decides what to do next. I got LG 65 "new with more or less similar parameters or money around 14K minus operation, it would be around 11K. Everything went smoothly, quickly. I didn't take the money because I didn't want to look for MM stores. I went to the nearest MM and If you choose the cheaper one, the cash registers do not return, only the surcharge. I paid a little extra.
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Topic summary

The discussion revolves around the issue of persistent afterimages on the LG OLED55c7 screen, particularly noticeable against red and yellow backgrounds. The original poster has attempted several solutions, including enabling the "image shift" option and performing the "pixel refresh" process multiple times, but the afterimage persists. Other users share their experiences with similar issues, suggesting contacting LG's customer service for warranty claims or repairs. Some mention successful resolutions through service calls, while others inquire about the process for filing complaints and obtaining repairs or replacements.
Summary generated by the language model.

Persistent Afterimages on LG OLED55c7 Screen: Possible Fixes and Experiences

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Topic summary