marcinbbb wrote: maybe they didn't connect some control cable
Little chance, because it works on cooling, although it is not known how effectively (?).
Communication between individuals is digital, so would be her mistake.
It is a pity that the author of the topic does not have temperature measurements. It would be more correct to give them, because the notions of warm, cold are very subjective.
The worst thing is that in the area of the air intake to the indoor unit, and as a rule it is mounted high, almost under the ceiling, the temperature was close to 30 ° C.
Various control modes are described in the service center, but they are difficult to recommend to an ordinary user. Especially when the device is under warranty.
The only thing that can be done is to check the cooling efficiency by measuring the temperature difference between the air inlet (from the very top of the JW) and the outlet.