Polish Post - Paczka 24 - Paczka48 - Scam in the name of Services!

The matter is simple, I warn everyone against buying this service PACK48 And also PACKAGE24
Because it is a clear cheating of the user of this service - that is NAME FRAUD.
Of course, everyone will think that in the case of PACZKA48 it means 48 hours from posting?
Nothing could be more wrong!
And so, PACZKA48 is D + 3 DAYS or D + 4 DAYS where D is the day of posting (but they always throw in the longer term), because if not, how, but that's not enough if the parcel is picked up after 3 p.m. (and it is always collected after 3 p.m.) it's another day, so in fact we don't have 48 hours, but 6 days, i.e. 144 hours, and when we get on a weekend, you have to add 2 days, i.e. 8 days YES 8 days.
In the case of Paczka24, we subtract one day (i.e. up to 7 days)
This is how Latvia, this post-communist moloss, functions for us.
Recently I practiced it because although I AVOID POLISH POST like a fire, it happened that there was only a crap option and if Inposcik quickly (recently I can really praise inpost there is no problem with them) and they deliver parcels in less than 24 hours from sending even from the other end Polish is this PostPRL MOLOCH, but it is still going backwards ...
Because 20 years ago they delivered prio parcels in 24 hours and today NOT in only 5 days SUCCESS.
Let's hope that in the end this mess will go bankrupt and will not bother people and spoil their nerves.

I have no such bad experiences. I receive the package 24 the next (working day, of course) after sending A Package 48 one day later, and sometimes even the next day after sending it, that is, like Package 24. This is the case both ways, although now I send InPost due to the price and the courier's arrival to pick up the package. So it does not depend on Poczta Polska as a whole but on the people working there. If they were employees, the most complaining would spoil the company's image the most.

I don't know what the problem is. I have used PP SA services many times and I always had the shipment on the next day, with one exception.

As above, I often use PP and see an improvement compared to previous years,
Shipments are made to different addresses - home and company addresses, so different people handle it for me.

The parcel was posted on November 22 at 12.00 p.m., it is still not in Wrocław to this day

On 2019-11-28 at 11:03, Poczta Polska SA - Contact says:
> Dear Sir,
>
> the information in the tracking system shows that the shipment with the given number has been posted and is in transit, we have no further information.
>
> In the case of a parcel posted on the website, it is possible to display information about the date of sending and delivery of parcels, without the route of their transport. The information displayed in the monitoring system is for reference only and the lack of entries in the tracking system does not affect the performance of the service.

> A business long distance shipment is carried out on the D + 4 delivery date, where:

> D - this is the day of sending the parcel
> 4 - the number of days for the delivery of the shipment after the date of shipment.


> The indicated period is not guaranteed, so it may be extended

> Sincerely,

> Team of Customer Advisors

It's not that bad .... Competition forces the timely delivery of parcels
I didn't have a problem with it, but I know human error does happen. Recently I was sending a PP parcel - it reached the other end of Poland - according to tracking after 14 hours
From time to time, parcels are delivered to me, both PP and other companies - qrde-mol I did not order such a parcel! I look carefully at the address, the street seems to be correct, the house number only a different city!
Of course, I do not pick up and that's it, but someone waits and swears that the shipment is delayed.

max-bit wrote:

more than that if the parcel is collected after 15.00

The post office is picking up the parcels? !

Since when ?

The time of postage is what counts.

Around 3 p.m. she arrives by post to collect parcels and goes to the sorting plant, and on the same day goes to Poland.

In general, the post office is ok, but they have a miscarried provision since May that if the package is not a cuboid, there may be additional costs.

Added after 2 [minutes]:

max-bit wrote:

And so, PACKAGE48 is D + 3 DAYS or D + 4 DAYS

DPD also has 48 hours of insurance in the regulations (if you do not buy another option) and 99% comes on the next day.

I don't think anyone is catching anything here
why is there 24 or 48 in the name ???
This would mean timely delivery, probably no one would think that maybe 24 or 48 DAYS only hours
This is a SCAM
Use of forbidden practices etc ...
They might as well write not widomo what?
And what ?
It used to be straightforward priority and no priority was no one in doubt.

max-bit wrote:

why is there 24 or 48 in the name ???

On Wednesday, I ordered a certain item, I chose Pocztex 48 expecting the shipment on Friday, because I was supposed to be gone on Thursday. What my surprise when I come home (on Thursday) and my neighbor comes to me with a package .

max-bit wrote:

This is a SCAM
Use of forbidden practices etc ...

Report to UOKiK u.

I suggest you compare it with other service providers of this type of service and then look for your package in the Żabka store on Zadupie Street. And good luck finding. Because the courier did not even want to call.
I do not use the described service for shipping - but the forms of sending letters and parcels known to me do not raise objections as to the quality and time (but a year ago it was different ...). Anyway, now, when ordering, I automatically choose this communist behemoth - after various adventures with other suppliers, this one is the most reliable.

They know it and know it ... only that you are a behemoth, they will not be crazy about each other.

max-bit wrote:

It used to be straightforward priority and no priority was no one in doubt.

And it is still the priority today.

For packages with a yellow sticker and letters.

Added after 2 [minutes]:

helmud7543 wrote:

then look for your package in the Żabka store on Zadupie Street

If you order delivery to the Żabka collection point, where should the package be?

Any other, in the case of the recipient's absence, is delivered to the post office belonging to the address.

I bought a telephone part at the auction. Shipment by Polish post, economic registered letter. He writes that the letter will be delivered 3 days from the day following posting the parcel. It did not happen. There is no letter to this day (5th).

Let me tell you that you won't get it today and tomorrow. ; p

Well, but you have the tracking number of course?

At one time, I had a notorious situation that 24 parcels arrived in 48h +, and 48 parcels arrived in 24 hours.
This year they lost my parcel, in the era of full monitoring of the shipment route :lol:

There is a main sorting plant in my commune, but this does not change the fact that there are also towns that do not have their own post offices because no one wants to cooperate with this company on the dumb terms they propose.

The postman resigned about a year and a half ago, and his deputy, who showed up for a moment, left the notification even when someone was at home, and the letters were delayed for many days and often to the neighbors ...

There were jokes on FB that the postman would be hit in the teeth during the next such action ... and those who fooled him ... would have an alibi, he was not at home.


Currently, a postman sent by force from the commune comes to my village once a week. Such wonders are 15 km from the center of Poznań.


This company should cease to exist

I am not surprised that no one in such vast regions wants to do and you have it.

Odd as if PP wasn't there who would distribute the letters? Do you think that someone will give better working conditions than this behemoth? I can see it already. I invite you to work a little in such villages as a postman.

I live in a big city of 1 million ... and what?:

Posting 2019-11-26 15:57 UP Białystok 26
2019-11-26 16:06 UP Białystok 26
SMS notification sent November 26, 2019 4:15 PM Central Database of ZST
Arrival 2019-11-26 19:12 Transhipment Terminal
Dispatch of the shipment 2019-11-26 22:15 Transhipment Terminal
Arrival 2019-11-27 08:06 Transhipment Terminal
Dispatch of the shipment 2019-11-28 03:59 Transhipment Terminal
Arrival November 28, 2019 05:14 AM Terminal

3 transhipments and stuck ....

Dear colleagues, there is a shipment to my address, by courier, the courier did not even bother to call the door or the phone, only in the mailbox that it was to be picked up in Żabka, and in Żabka they sent back from one to the other and the package is lost. Writing when ordering that I am unavailable at such and such hours (sellers themselves propose such a column) can be smashed by the edge of the butt. Well, I choose the cash on delivery fee. A few similar eggs with couriers (I will not mention companies) and I returned to the Polish Post. There is no package, I go to the indicated facility at times convenient for me and pick it up.

Registered letter-status (Shipment in transit) already on the fifth day. The seller has a pad that the goods were shipped. The post office knows nothing where my package is. It is impossible to reach the post office from where the parcel was sent ...

Hello

I also have no problems with the Post Office (I have never used courier services). I have sent a lot of parcels and recipients are satisfied with the speed of the shipment.

cuuube wrote:

Currently, a postman sent by force from the commune comes to my village once a week. Such wonders are 15 km from the center of Poznań.

This company should cease to exist

I will not agree here.
It's not the company that's bad, it's the management of it.
If you look at the realities of postal workers' work, you will notice that they are overworked, underpaid, and that company regulations literally force them to deal with many responsibilities beyond the scope of their job.

The effect is that it is almost the norm that the postman is not only often new to the region - high employee turnover. It often has more than one region - labor shortages. There is no additional remuneration for this - very low salaries for quite difficult work. He is forced to deliver products other than postal items - he is overloaded and overworked.

The effect is that the management of Poczta Polska, accustomed to the position of a monopoly, not very comfortable with the free market and not very knowledgeable about modern technologies, literally exploits employees, lowers quality standards for the sake of quantity and cost reduction. And not only employees suffer from it, but also customers forced to use the services of this institution by statutory provisions ensuring a monopoly in some regions of postal activity.

This company should have been restructured long ago.
Meanwhile, mentally its managers are stuck in the communist era.

On the other hand, private companies not only find more and more ways to circumvent monopolistic practices (who does not remember badges on invoices and bills ...), but often introduce new products and raise standards.

However, this problem does not only concern Poczta Polska, but is visible in other entities and companies under the control of the authorities, i.e. those managed by people from political affiliation or their friends - often with no knowledge of the industry, but with a lot of decision-making power.

Madrik wrote:

This company should have been restructured long ago.

it's absolutely the minimum, but that

Madrik wrote:

mentally, its managers are stuck in the communist era.

I support it

cuuube wrote:

This company should cease to exist

max-bit wrote:

I live in a big city of 1 million ... and what?:

Buddy, the city and size are of secondary importance, unfortunately, because a package from Poznań to Warsaw sometimes takes 22 hours with delivery and sometimes it happens that it takes 7 days to the same Warsaw if you get it wrong. Another thing is Paczka 48 and Paczka 24 are the names of services and not the declared delivery times, if you read the regulations, you will have what and how and dates.
Each of us has different experiences, I have been using the Package 48 for half a year, on average 20 shipments a month and one or two are delivered after 48 hours, the rest are at the recipient's next day. Inpost and parcel lockers work as they come out, my record for delivering a parcel through a parcel machine to the customer is 10 hours (that's how everything turned out nicely).

But I also had a problem with the post office where almost 100% of the cost of shipping was paid because the package was guaranteed, I emphasize the guaranteed delivery time of 24h (I bought alarm detectors for the customer and had an appointment on the next day), so it was bought, everything was set up and arranged, and What ??? And nothing, nobody cared, it came after 4 days ... Of course, I could write complaints, etc., but who has the time and nerves to deal with them ... Since then, there is nothing to get tense. You ship, you can track it and it will finally come. There is no need to overpay because the services at the post office work as they work. If not, recognized shipping companies such as UPS and its like remain, where usually the next day delivery is always available, but the price is also adequate. And that's about it.

I receive packages 24 and 48 on time, and 48 usually arrive on the next day.

By the way.
How are e.g. registered letters transported? I am interested in the distinction between "priority" and "no priority" letters. Is it not so that these letters go together in the same bag, only one more expensive? Because probably organizing some two channels for delivering parcels - one slower and the other faster, would be completely unprofitable. How is it done in practice?

If priority is only 0.10 more expensive, why should it be treated differently? Stupid and that's it.
A year ago, the difference was around 0.10 PLN. now it is actually 0.70 gr. Sorry for the mistake.

brofran wrote:

If priority is only 0.10 more expensive, why should it be treated differently? Stupid and that's it.

70gr

adversus wrote:

max-bit wrote:

I live in a big city of 1 million ... and what?:

Buddy, the city and size are of secondary importance, unfortunately, because a package from Poznań to Warsaw sometimes takes 22 hours with delivery and sometimes it happens that it takes 7 days to the same Warsaw if you get it wrong. Another thing is Paczka 48 and Paczka 24 are the names of services and not the declared delivery times, if you read the regulations, you will have what and how and dates.
Each of us has different experiences, I have been using the Package 48 for half a year, on average 20 shipments a month and one or two are delivered after 48 hours, the rest are at the recipient's next day. Inpost and parcel lockers work as they come out, my record for delivering a parcel through a parcel machine to the customer is 10 hours (that's how everything turned out nicely).

But I also had a problem with the post office where almost 100% of the cost of shipping was paid because the package was guaranteed, I emphasize the guaranteed delivery time of 24h (I bought alarm detectors for the customer and had an appointment on the next day), so it was bought, everything was set up and arranged, and What ??? And nothing, nobody cared, it came after 4 days ... Of course, I could write complaints, etc., but who has the time and nerves to deal with them ... Since then, there is nothing to get tense. You ship, you can track it and it will finally come. There is no need to overpay because the services at the post office work as they work. If not, recognized shipping companies such as UPS and its like remain, where usually the next day delivery is always available, but the price is also adequate. And that's about it.

WHAT A colleague could you also call TOMORROW'S PACKAGE WITH YOU and they also deliver after a year and in your opinion is OK? Because there are regulations.

Anyone else stupidly want to defend PP?

max-bit wrote:

adversus wrote:

max-bit wrote:

I live in a big city of 1 million ... and what?:

Buddy, the city and size are of secondary importance, unfortunately, because a package from Poznań to Warsaw sometimes takes 22 hours with delivery and sometimes it happens that it takes 7 days to the same Warsaw if you get it wrong. Another thing is Paczka 48 and Paczka 24 are the names of services and not the declared delivery times, if you read the regulations, you will have what and how and dates.
Each of us has different experiences, I have been using the Package 48 for half a year, on average 20 shipments a month and one or two are delivered after 48 hours, the rest are at the recipient's next day. Inpost and parcel lockers work as they come out, my record for delivering a parcel through a parcel machine to the customer is 10 hours (that's how everything turned out nicely).

But I also had a problem with the post office where almost 100% of the cost of shipping was paid because the package was guaranteed, I emphasize the guaranteed delivery time of 24h (I bought alarm detectors for the customer and had an appointment on the next day), so it was bought, everything was set up and arranged, and What ??? And nothing, nobody cared, it came after 4 days ... Of course, I could write complaints, etc., but who has the time and nerves to deal with them ... Since then, there is nothing to get tense. You ship, you can track it and it will finally come. There is no need to overpay because the services at the post office work as they work. If not, recognized shipping companies such as UPS and its like remain, where usually the next day delivery is always available, but the price is also adequate. And that's about it.

WHAT A colleague could you also call TOMORROW'S PACKAGE WITH YOU and they also deliver after a year and in your opinion is OK? Because there are regulations.

Anyone else stupidly want to defend PP?

Buddy, this is an advertisement - if you drink Red bula and not recommend it, who do you complain to?

max-bit wrote:

WHAT A colleague could you also call TOMORROW'S PACKAGE WITH YOU and they also deliver after a year and in your opinion is OK? Because there are regulations.

Anyone else stupidly want to defend PP?

Have you ever read the terms and conditions of a given service? Because maybe you wouldn't get upset there :)

I do not defend the Post, because I was disappointed several times as I wrote and it is severe, you can see that you do not read the posts ...
But it's like kicking a horse, sorrry ... You have time, make complaints, tell them your arguments, but only for your satisfaction, I guess, who cares ????
I learned not to worry about bullshit and therefore I do not care much about how PP works, how he describes his services.
Anyway, I think that most of the users from this forum will neither burn nor chill