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[Solved] Samsung S9 Lower Call Volume Issue After Latest Software Update: Testing Methods

Rafael_S 24753 6
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 17877504
    Rafael_S
    Level 11  
    Hello
    a friend I have such a problem, after the last large software update, after a few days, he noticed that during the conversation the other person can be heard by half as much. He set the volume to the maximum during the conversation, but unfortunately it still did not help ...
    Do you have any idea how to test it ??
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  • #2 17877657
    scer23
    Level 13  
    Have a colleague enter the phone dialing screen, enter * # 0 * # and click the button that says "Receiver" and compare the volume with the one that is during the call. As if a colleague had problems with exiting this menu, you always had to quickly double-tap the back button.
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  • #3 17878226
    Rafael_S
    Level 11  
    It's just as quiet
  • #4 17878266
    scer23
    Level 13  
    Hmm ... then maybe some dust, dirt or other debris got into the speaker and hence the muffled sound? Let a colleague check if there is any dust or other muck in the speaker, and optionally try to blow it out somehow.

    If this does not work, I suggest you downgrade to Android 8.0 using odin (I do not need to mention about backing up the data in advance).
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  • #5 17885414
    rafallos5
    Level 12  
    Depending on the conditions in which this phone works, despite the fact that it is supposed to be dustproof, the speaker mesh likes to stick to it in severe cases. I have had a few such cases and I solve it by cleaning the contact mesh with a cotton bud and cleaning the mesh from the inside. From the outside, I would not try because the channels inside are quite small and can be completely clogged. Good luck!
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  • #6 17885570
    tino2003
    Admin of GSM Group  
    Waiting for the update, since this happened after the new software, they will probably release a patch in a moment.
    The volume problem was also reported by xiaomi users who switched from 8 to 9.
  • #7 18157652
    Rafael_S
    Level 11  
    it turned out that something was damaged.
    Thank you for your help.
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Topic summary

After a recent software update, users of the Samsung S9 have reported significantly lower call volume, even when the volume is set to maximum. Suggested testing methods include using the service menu by dialing *#0*# and checking the receiver volume. If the issue persists, it may be due to dust or debris in the speaker, which can be addressed by cleaning the speaker mesh. Some users recommend downgrading to Android 8.0 if the problem continues. There is also anticipation for a software patch to resolve the volume issue, which has been noted in other brands like Xiaomi after similar updates.
Summary generated by the language model.
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