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Samsung Galaxy S5 - Range Issue with Calls & Voicemail: Tips to Fix Reception Problem

Marten1985 6471 13
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  • #1 16775893
    Marten1985
    Level 2  
    Posts: 3
    Rate: 1
    Board Language: polish
    Hello all. For some time I have a problem with the range with my Samsung Galaxy S5. The thing is that I have one range, I can call wherever I want, and when they call, they still get to the post office. Did any of you have such a problem?
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  • #2 16777423
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    Unfortunately, this is the problem with these phones. Mechanical cleaning of the sim card slot with air and replacing it with a new one gives peace of mind for several months.
  • #3 16777858
    mahamalak
    Level 12  
    Posts: 167
    Help: 2
    Rate: 110
    Board Language: polish
    Check the connection settings and combine with different ranges, maybe you can find something where the range will be better.
  • #4 16779531
    KRY5PIN
    Level 37  
    Posts: 3010
    Help: 312
    Rate: 463
    Board Language: polish
    Has the phone suffered a fall before? Your sim card is older, cut from a large one, do you have a recently replaced card ?? Have you checked your phone on other sim cards ??
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  • #5 16779561
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    Dear colleagues This is a standard problem of Samsung Galaxy S5. The solution I gave above the only other is to replace the phone.
  • #6 16779598
    KRY5PIN
    Level 37  
    Posts: 3010
    Help: 312
    Rate: 463
    Board Language: polish
    mastereg wrote:
    Dear colleagues This is a standard problem of Samsung Galaxy S5. The solution I gave above the only other is to replace the phone.


    How many in your life have passed through the hands of samsug s5, s5 neo, s5 active phones that you insist only on replacing the socket ??

    Added after 1 [minutes]:

    And how much did you manage to fix it by replacing the sim slot ??
  • #7 16779612
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    I did not say anything about replacing the nest, please do not write nonsense. And I had at least a thousand Samsung s5 in hand.
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  • #8 16779650
    KRY5PIN
    Level 37  
    Posts: 3010
    Help: 312
    Rate: 463
    Board Language: polish
    mastereg wrote:
    Mechanical cleaning of the sim card slot with air and replacing it with a new one gives peace of mind for several months.


    So how to understand it ?? What should we exchange for new ones and help for several months ??
  • #9 16779675
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    I did not write anything about the nest, please read and don't add your version. I wrote about cleaning the slot and replacing the SIM card. This is the only method that will always give effect at least for a while.
    The range problem is a manufacturing defect.
  • #10 16779703
    KRY5PIN
    Level 37  
    Posts: 3010
    Help: 312
    Rate: 463
    Board Language: polish
    Sorry what to exchange my mistake. But there are other solutions. Question to the author, do you have a new phone or was it already unscrewed before?
  • #11 16779719
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    This problem occurs on new, undone phones. Unfortunately, you can see that few of these phones have been repaired.
  • #12 16779742
    KRY5PIN
    Level 37  
    Posts: 3010
    Help: 312
    Rate: 463
    Board Language: polish
    And who said that samsung s5 is undisassembled ?? And how do you replace your usb socket ?? As for coverage, I wrote earlier with questions to the author, because I had a case, a client came to me, says that in s5 suddenly his coverage began to lose and he cannot be reached by people. So I dialed the phone and it turned out that someone had buried before, antenna cables were damaged, replacement helped.
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  • #13 16779783
    mastereg
    Level 13  
    Posts: 60
    Help: 7
    Rate: 16
    Board Language: polish
    Nobody said it, you are making new threads again. I wrote a new undressed and not undressed. Any telephone can be dismantled. As for the situation with the antenna, this can be but it is a single case, someone's error, and I'm talking about general.
  • #14 16815695
    Marten1985
    Level 2  
    Posts: 3
    Rate: 1
    Board Language: polish
    I think the problem is solved. I will leave the SIM card. I put it in again and the phone no longer catches in the mail. Now works normally. I combined in settings and all. It was enough to remove the sim card. I consider the topic closed.
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Topic summary

✨ The Samsung Galaxy S5 has been reported to have range issues affecting calls and voicemail, with users experiencing problems where incoming calls go directly to voicemail. Suggested solutions include mechanical cleaning of the SIM card slot, replacing the SIM card, and checking connection settings. Some users noted that the problem could be a manufacturing defect, while others mentioned that physical damage, such as damaged antenna cables, could also be a cause. One user resolved their issue by reinserting the SIM card and adjusting settings, indicating that the problem may not be permanent.
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FAQ

TL;DR: Galaxy S5 users report a reception quirk; one tech handled ~1,000 S5s and said, "I had at least a thousand Samsung s5 in hand." Reseating or replacing the SIM and cleaning the slot often restores incoming calls. [Elektroda, mastereg, post #16779612]

Why it matters: This FAQ helps Samsung Galaxy S5 owners whose outgoing calls work but incoming calls go to voicemail, with quick, low-cost fixes.

Quick Facts

How do I fix it when my Galaxy S5 makes calls but all incoming calls go to voicemail?

Start simple: power off, remove the SIM, gently clean the SIM slot, reinsert or replace the SIM, then test. This restored normal behavior for the original poster. “Reseating the SIM” is the fastest, no-cost step and often works immediately. [Elektroda, Marten1985, post #16815695]

What should I try first before opening the phone or visiting a shop?

Try a settings check and network mode change, then reseat or replace the SIM after cleaning the slot. Users reported better reception after combining settings tweaks with SIM reseating. This sequence avoids unnecessary disassembly. [Elektroda, mahamalak, post #16777858]

Is this a known Galaxy S5 reception issue?

Yes. A technician described it as a general, recurring problem and tied improvements to SIM-slot cleaning and SIM replacement. One expert called it a “manufacturing defect.” [Elektroda, mastereg, post #16779675]

Could a damaged or old SIM be the culprit?

Yes. Replacing an older or cut-down SIM and cleaning the slot can stabilize reception for months. If your SIM is aged or trimmed, swap it for a fresh carrier-issued card. [Elektroda, mastereg, post #16777423]

How do I safely reseat the SIM on a Galaxy S5?

  1. Power off and remove the battery and SIM.
  2. Blow out the slot with clean air; avoid liquids.
  3. Insert a new or cleaned SIM firmly, reinstall battery, power on, and test calls. [Elektroda, mastereg, post #16779675]

What network settings should I change to improve reception?

Toggle network modes (e.g., switch ranges), then retest. Users found that combining a mode change with SIM reseating improved coverage. Save the mode that produces the most stable signal and call performance. [Elektroda, mahamalak, post #16777858]

Can a fall, prior repair, or antenna damage cause the S5 to lose coverage?

Yes. One case traced sudden coverage loss to damaged antenna cables from earlier work. If reseating the SIM fails and the phone was opened before, inspect antenna leads. [Elektroda, KRY5PIN, post #16779742]

Does this happen only to used or disassembled phones?

No. Reports note the reception issue on new, unopened S5 units. That means you should try SIM cleaning and replacement even if your phone has never been repaired. [Elektroda, mastereg, post #16779719]

Should I test with another SIM or carrier?

Yes. Swapping in a different SIM helps isolate whether the card or account is at fault. If coverage improves with another SIM, ask your carrier for a replacement. [Elektroda, KRY5PIN, post #16779531]

Is cleaning the SIM slot a permanent fix?

No. Experts report it often restores service but may last only "for a while." If symptoms return, repeat the process or replace the SIM again. [Elektroda, mastereg, post #16779675]

What’s a SIM card slot and why does cleaning it help?

The SIM slot holds the subscriber card that authenticates your phone on the network. Contamination can cause poor contact. Cleaning restores contact, which can normalize call routing. “Cleaning the slot… gives effect for a while.” [Elektroda, mastereg, post #16779675]

Any stats suggesting this is widespread on the S5?

One technician stated, “I had at least a thousand Samsung s5 in hand,” reflecting frequent S5 service exposure and repeated reception complaints. That volume suggests a common pattern. [Elektroda, mastereg, post #16779612]

Could replacing hardware like the SIM slot be required?

Thread experts emphasized cleaning the slot and replacing the SIM card, not the slot hardware. Consider hardware work only after these steps fail. [Elektroda, mastereg, post #16779675]

What if reseating the SIM instantly fixes it—am I done?

Likely yes for now. The original poster reported normal operation immediately after removing and reinserting the SIM, then closed the issue. Monitor for recurrence. [Elektroda, Marten1985, post #16815695]

What questions should I answer before service booking?

Confirm whether the phone fell, uses a cut SIM, recently changed cards, or was opened before. These details guide whether to focus on SIM, settings, or antenna checks. [Elektroda, KRY5PIN, post #16779531]
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