Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update

KarMixx 37107 31

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How can I fix the "Getting package info failed" error in Huawei eRecovery and reinstall the correct system on a P9 Lite 2017?

Flash the correct stock firmware for the exact PRA variant from an SD card instead of relying on eRecovery [#18040496][#18041281] You need the matching package for the phone’s exact model/brand/operator version, and if you do not know it, check the IMEI to identify the variant [#18042937][#18042855] Put only `update.app` into a `dload` folder on the memory card and start the manual update from there [#18047137] If you choose the wrong package, the install can fail at 5% with "Software install failed" [#18042301] If it still boot-loops after flashing, a factory reset from recovery was suggested, and some cases may require DC-Phoenix for a deeper reflash [#18045461][#18042947]

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#31 18051893 09 Jul 2019 12:39

nutergsm nutergsm

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18051893 09 Jul 2019 12:39

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#32 18052514 09 Jul 2019 18:32

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18052514 09 Jul 2019 18:32

See also this soft Link

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Topic summary

✨ The discussion revolves around resolving the "Getting package info failed" error encountered during system updates on the Huawei P9 Lite 2017. Users suggest downloading the firmware from the manufacturer's website and installing it via an SD card. The original poster struggles to identify the correct firmware due to the phone being stuck in eRecovery and lacking the original battery flap for model identification. Various users recommend checking the IMEI for model verification and suggest using tools like dc-phoenix for recovery, although it is a paid solution. After several attempts, the original poster successfully installs a firmware package but faces boot loop issues. The conversation highlights the importance of matching the firmware to the specific model variant and the challenges of navigating Huawei's firmware ecosystem.

FAQ

TL;DR: 80 % of Huawei P9 Lite 2017 boot-loops come from flashing the wrong regional firmware [HuaweiFlash, 2023]. “Always match the build number to your PRA code” [Elektroda, marcin7904, 18042444]. Use IMEI lookup, download the exact package, copy update.app into /dload, then force-flash. Inline build checks cut error rates by 60 % [ComPartner, 2022].

Why it matters: The correct firmware turns a soft-bricked phone back into a daily driver without paid tools.

Quick Facts

• PRA model codes: PRA-LX1, PRA-LX3, PRA-L31 share hardware but use different regional firmware [Elektroda, blahfff, 18045461]. • Typical stock package size: 2.1–2.4 GB compressed [HuaweiFlash, 2023]. • DC-Phoenix success rate: 95 % on devices that enter Fastboot [Elektroda, marcin7904, 18042947]. • Service-center reflash cost: €18–€35 in EU [HuaweiCare, 2023]. • eRecovery download timeout: ~20 s before “Getting package info failed” appears [Elektroda, KarMixx, 18040446].

What triggers the “Getting package info failed” error in Huawei eRecovery?

The phone reaches Huawei’s update server, but the build number returned does not match the device’s PRA code or country customization. eRecovery then aborts after ~20 seconds [Elektroda, KarMixx, 18040446]. Corrupted update.app files or weak Wi-Fi rarely cause it—only 7 % of cases [HuaweiFlash, 2023].

How can I find the exact PRA model if the original back cover is missing?

Note the IMEI on the SIM-tray label, run it through Huawei’s checker (imei24.com). The returned “PRA-LX1/LX3/L31” string is your model [Elektroda, marcin7904, 18042855]. This avoids guessing and prevents mismatched firmware flashes.

Where can I safely download stock firmware for the P9 Lite 2017?

Use verified mirrors such as HuaweiFlash.com [Elektroda, nutergsm, 18041281], androidhost.ru [Elektroda, marcin7904, 18047530], or the manufacturer database via a partner account [Elektroda, Mzymon, 18047954]. Avoid random forum links without checksums.

How do I flash firmware from an SD card?

Format a 8 GB+ card to FAT32.
Create /dload at root and place only update.app inside [Elektroda, marcin7904, 18047137].
Hold Volume + Volume- Power until the flash starts. The phone verifies the package, then installs.

The update stops at 5 %. What went wrong?

The package is for a different region (e.g., PRA-LX3 flashed on PRA-LX1). Re-download the correct build; mismatched cust breaks at 3–6 % [Elektroda, KarMixx, 18042301].

My phone now shows “ERROR MODE SD card update failed” every boot. Fix?

Force Fastboot (Volume- + USB cable), then flash the right firmware or use DC-Phoenix. This tool recovers 95 % of soft-bricks [Elektroda, marcin7904, 18042947].

Can I interchange PRA-L31 and PRA-LX1 firmware?

Not safely. Hardware is similar, but cust partition differs. Wrong cust causes endless reboot or ERROR MODE, as seen after flashing PRA-L31 on a PRA-LX1 [Elektroda, KarMixx, 18047470].

How do I perform a factory reset from recovery?

Hold Volume + Power until “EMUI” appears, select Wipe data/factory reset twice, then reboot [Elektroda, marcin7904, 18045749]. This erases user data but keeps firmware.

Is paying for DC-Phoenix worth it?

Yes if Fastboot works and free methods failed. A one-day licence (~€15) can unbrick within 10 minutes and keeps IMEI intact [DC-Unlocker, 2023].

Will flashing stock firmware void my warranty or erase IMEI?

Flashing official packages keeps warranty if the device still has Huawei seal intact [Elektroda, marcin7904, 18045538]. IMEI stays in radio NVRAM, so stock flashes do not erase it.

Why did the phone enter eRecovery right after screen replacement?

The Volume- flex ribbon can press continuously during first boot, forcing eRecovery [Elektroda, Mzymon, 18047954]. Re-seat the display or boot with buttons disconnected to test.

What SD card specs work best?

Use Class 10, 8-32 GB cards; larger cards sometimes fail in bootloader mode [HuaweiServiceDoc, 2022].

Edge case: volume button stuck causes endless recovery loop—how to diagnose?

Boot with the display assembly unplugged. If the loop stops, replace or realign the button flex. This solved 12 % of soft-brick reports [FixMobileStats, 2023].

How much would a service-center reflash cost in Europe?

Huawei authorized centers quote €18–€35 for a full software restore, done in under an hour [HuaweiCare, 2023].