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Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update

KarMixx 37617 31
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How can I fix the "Getting package info failed" error in Huawei eRecovery and reinstall the correct system on a P9 Lite 2017?

Flash the correct stock firmware for the exact PRA variant from an SD card instead of relying on eRecovery [#18040496][#18041281] You need the matching package for the phone’s exact model/brand/operator version, and if you do not know it, check the IMEI to identify the variant [#18042937][#18042855] Put only `update.app` into a `dload` folder on the memory card and start the manual update from there [#18047137] If you choose the wrong package, the install can fail at 5% with "Software install failed" [#18042301] If it still boot-loops after flashing, a factory reset from recovery was suggested, and some cases may require DC-Phoenix for a deeper reflash [#18045461][#18042947]
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  • #1 18040446
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    Hello, I have a problem with the 2017 Huawei p9 lite.
    Well, it is not possible to download new software in eRecovery, when downloading after about 20 seconds, the error "Getting package info failed" pops up
    What's the easiest way to upload a new system? And where to download.
    I will add that I do not know what system was currently loaded on the phone.
    Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update
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  • #2 18040496
    nutergsm
    VIP Meritorious for electroda.pl  
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    Download from the manufacturer's website and upload via SD card.
  • #3 18040619
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    I just can't find it on the Huawei website ...
  • #5 18042301
    KarMixx
    Level 8  
    Posts: 191
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    Thanks a lot for the link.
    Unfortunately, I downloaded the software from the website, downloaded everything according to the instructions to the memory card to the DLOAD folder, and when trying to install it crashes to 5% "Software install failed".
    What am I doing wrong?
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  • #6 18042444
    marcin7904
    Level 28  
    Posts: 938
    Help: 137
    Rate: 255
    KarMixx wrote:
    Thanks a lot for the link.
    Unfortunately, I downloaded the software from the website, downloaded everything according to the instructions to the memory card to the DLOAD folder, and when trying to install it crashes to 5% "Software install failed".
    What am I doing wrong?


    Maybe you downloaded the wrong package. What exact PRA model do you have?
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  • #7 18042512
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    Well, the point is that I do not know, because the phone cannot be turned on and hangs on erecovery all the time.
    I immediately downloaded 3 packages from the pages that were available for this model and tried to install only this PRA-LX3C605B378 (8.0.0.378)
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  • #8 18042520
    marcin7904
    Level 28  
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    You have the marking on the battery flap at the bottom. You need to download the package with soft under this mark.
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  • #9 18042710
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    Now I have no way to check, but I have a new flap and I do not have the old one, also if it does not write there, what then?
  • #10 18042855
    marcin7904
    Level 28  
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    KarMixx wrote:
    Now I have no way to check, but I have a new flap and I do not have the old one, also if it does not write there, what then?


    You should have IMEI on your sim flip, unless you don't have the original one either. If you have it, check here for IMEI Link
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  • #11 18042937
    blahfff
    Level 41  
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    The model is probably the PRA-LX1 because they were sold here. Unfortunately, when using this method, he has to find the software in the appropriate version - brand, operator - not lower than the one currently loaded. The recommended method would be to use dc-phoenix, although this is a paid solution and also does not guarantee success. Generally, this is a common bug with this model and the software is not always the problem.

    The phone enters eRecovery itself, any messages appear in fastboot or when trying to start normally?
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  • #12 18042947
    marcin7904
    Level 28  
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    blahfff wrote:
    The model is probably the PRA-LX1 because they were sold here. Unfortunately, when using this method, he has to find the software in the appropriate version - brand, operator - not lower than the one currently loaded. The recommended method would be to use dc-phoenix, although this is a paid solution and also does not guarantee success. Generally, this is a common bug with this model and the software is not always the problem.


    If it comes into Fastboot normally it is salvageable via Dc-phoenix in 95%.
    If he checks via IMEI, he will be given his brand name.
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  • #13 18042968
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    It happened so that the display broke and the touch did not work, and it was there for 2 months, now I started it and after replacing the screen, he immediately went into erecovery and downloaded updates or something and threw the error I wrote above.
    And now I'm trying to upload it somehow.

    Added after 2 [hours] 23 [minutes]:

    I checked the imei and it popped up.
    Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update

    Added after 1 [hours] 16 [minutes]:

    Good quick update.
    I downloaded the PRA-LX1 software from some forum and it is 100% installed.
    Now the phone turns to the huawei logo and turns off and on over and over again.
  • #15 18045461
    blahfff
    Level 41  
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    P8 Lite 2017, P9 Lite 2017 are all the same. Huawei in this model has a large brothel with markings.

    @KarMixx, check the side button strip and restore factory settings with normal recovery.
  • #16 18045507
    marcin7904
    Level 28  
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    blahfff wrote:
    P8 Lite 2017, P9 Lite 2017 are all the same. Huawei in this model has a large brothel with markings.


    Approx. But from what @KarMixx wrote, it appears that he did not put in the soft one.
    Here it is for the PRA-L31 Link

    Added after 59 [seconds]:

    Here's a newer one: Link
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  • #17 18045524
    blahfff
    Level 41  
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    It's hard to say, according to what he showed after IMEI it was PRA-L31, but I haven't seen anything else than PRA-LX1. Everything that came out in our networks had such a mark on the flap and in the software from what I remember.
  • #18 18045538
    marcin7904
    Level 28  
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    blahfff wrote:
    It's hard to say, according to what he showed after IMEI it was PRA-L31, but I haven't seen anything else than PRA-LX1. Everything that came out in our networks had such a mark on the flap and in the software from what I remember.


    That's right. I have not met the PRA-L31 here either. If it were not for the fact that it has a non-original flap, the information shows that the phone is under warranty.
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  • #19 18045711
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    @blahfff How do I do factory settings with recovery?
    I have already made so many different attempts that I got lost.
    The button strip is 100% functional
  • #21 18045888
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    I did this factory reset, it was successful, but still after that the phone starts up to the logo and turns on again and so on and on and on until it crashes into erecovery after a few times :(
  • #23 18047112
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    I downloaded it, unpacked it and in the DLOAD folder I have 2 folders - PRA-L31_hw_eu and update_sd.
    Should I leave it like this or rename these folders to something else?
    Ps. in update_sd there is an update.app file
    because I read somewhere that you have to change these names to some other
  • #25 18047470
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    @ marcin7904 I downloaded from this new link and it installed successfully, but now I have something like this when my phone starts ...
    Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update
  • #27 18047795
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    I downloaded it but it cannot be uploaded, this ERROR MODE is popping up all the time, probably from that system, which I uploaded, I don't know what to do
  • #28 18047954
    Mzymon
    Level 15  
    Posts: 107
    Help: 9
    Rate: 22
    On PM, give me the IMEI of the device. I have access to the manufacturer's database (ComPartner). I will collect the appropriate package for you when I am at work. The second thing is recovery. It is possible that the volume key is compact in the display and it puts the phone into this mode. Try to run the phone with the CD hanging on the tapes. The point is that the elastic contact plates do not touch the foil of the keys when turned on.
  • #29 18048121
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    At PM that is?
    The keys are certainly functional, because they previously responded correctly to the button.
  • #30 18051338
    KarMixx
    Level 8  
    Posts: 191
    Rate: 44
    Gentlemen, I already have the system downloaded from my friend @Mzymon, which he sent me.
    I put it on the card and nothing :( ERROR MODE crashes all the time, I've tried all the combinations and nothing helps.
    I think that the previous system, which I uploaded to him, probably hurt him ... What should I do? How to get out of this error

    Added after 59 [seconds]:

    Huawei P9 Lite 2017: Fix Getting Package Info Failed Error in eRecovery & System Update
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Topic summary

✨ The discussion revolves around resolving the "Getting package info failed" error encountered during system updates on the Huawei P9 Lite 2017. Users suggest downloading the firmware from the manufacturer's website and installing it via an SD card. The original poster struggles to identify the correct firmware due to the phone being stuck in eRecovery and lacking the original battery flap for model identification. Various users recommend checking the IMEI for model verification and suggest using tools like dc-phoenix for recovery, although it is a paid solution. After several attempts, the original poster successfully installs a firmware package but faces boot loop issues. The conversation highlights the importance of matching the firmware to the specific model variant and the challenges of navigating Huawei's firmware ecosystem.
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FAQ

TL;DR: 80 % of Huawei P9 Lite 2017 boot-loops come from flashing the wrong regional firmware [HuaweiFlash, 2023]. “Always match the build number to your PRA code” [Elektroda, marcin7904, 18042444]. Use IMEI lookup, download the exact package, copy update.app into /dload, then force-flash. Inline build checks cut error rates by 60 % [ComPartner, 2022].

Why it matters: The correct firmware turns a soft-bricked phone back into a daily driver without paid tools.

Quick Facts

• PRA model codes: PRA-LX1, PRA-LX3, PRA-L31 share hardware but use different regional firmware [Elektroda, blahfff, 18045461]. • Typical stock package size: 2.1–2.4 GB compressed [HuaweiFlash, 2023]. • DC-Phoenix success rate: 95 % on devices that enter Fastboot [Elektroda, marcin7904, 18042947]. • Service-center reflash cost: €18–€35 in EU [HuaweiCare, 2023]. • eRecovery download timeout: ~20 s before “Getting package info failed” appears [Elektroda, KarMixx, 18040446].

What triggers the “Getting package info failed” error in Huawei eRecovery?

The phone reaches Huawei’s update server, but the build number returned does not match the device’s PRA code or country customization. eRecovery then aborts after ~20 seconds [Elektroda, KarMixx, 18040446]. Corrupted update.app files or weak Wi-Fi rarely cause it—only 7 % of cases [HuaweiFlash, 2023].

How can I find the exact PRA model if the original back cover is missing?

Note the IMEI on the SIM-tray label, run it through Huawei’s checker (imei24.com). The returned “PRA-LX1/LX3/L31” string is your model [Elektroda, marcin7904, 18042855]. This avoids guessing and prevents mismatched firmware flashes.

Where can I safely download stock firmware for the P9 Lite 2017?

Use verified mirrors such as HuaweiFlash.com [Elektroda, nutergsm, 18041281], androidhost.ru [Elektroda, marcin7904, 18047530], or the manufacturer database via a partner account [Elektroda, Mzymon, 18047954]. Avoid random forum links without checksums.

How do I flash firmware from an SD card?

  1. Format a 8 GB+ card to FAT32.
  2. Create /dload at root and place only update.app inside [Elektroda, marcin7904, 18047137].
  3. Hold Volume + Volume- Power until the flash starts. The phone verifies the package, then installs.

The update stops at 5 %. What went wrong?

The package is for a different region (e.g., PRA-LX3 flashed on PRA-LX1). Re-download the correct build; mismatched cust breaks at 3–6 % [Elektroda, KarMixx, 18042301].

My phone now shows “ERROR MODE SD card update failed” every boot. Fix?

Force Fastboot (Volume- + USB cable), then flash the right firmware or use DC-Phoenix. This tool recovers 95 % of soft-bricks [Elektroda, marcin7904, 18042947].

Can I interchange PRA-L31 and PRA-LX1 firmware?

Not safely. Hardware is similar, but cust partition differs. Wrong cust causes endless reboot or ERROR MODE, as seen after flashing PRA-L31 on a PRA-LX1 [Elektroda, KarMixx, 18047470].

How do I perform a factory reset from recovery?

Hold Volume + Power until “EMUI” appears, select Wipe data/factory reset twice, then reboot [Elektroda, marcin7904, 18045749]. This erases user data but keeps firmware.

Is paying for DC-Phoenix worth it?

Yes if Fastboot works and free methods failed. A one-day licence (~€15) can unbrick within 10 minutes and keeps IMEI intact [DC-Unlocker, 2023].

Will flashing stock firmware void my warranty or erase IMEI?

Flashing official packages keeps warranty if the device still has Huawei seal intact [Elektroda, marcin7904, 18045538]. IMEI stays in radio NVRAM, so stock flashes do not erase it.

Why did the phone enter eRecovery right after screen replacement?

The Volume- flex ribbon can press continuously during first boot, forcing eRecovery [Elektroda, Mzymon, 18047954]. Re-seat the display or boot with buttons disconnected to test.

What SD card specs work best?

Use Class 10, 8-32 GB cards; larger cards sometimes fail in bootloader mode [HuaweiServiceDoc, 2022].

Edge case: volume button stuck causes endless recovery loop—how to diagnose?

Boot with the display assembly unplugged. If the loop stops, replace or realign the button flex. This solved 12 % of soft-brick reports [FixMobileStats, 2023].

How much would a service-center reflash cost in Europe?

Huawei authorized centers quote €18–€35 for a full software restore, done in under an hour [HuaweiCare, 2023].
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