[Solved] Troubleshooting Slow Download Speeds: 10Mbps Display, 1.5Mbps Reality on Gigabyte Z370 AORUS K3

Good morning
For a week, maybe longer, I have had a troublesome problem, the reinstallation of the system is not included in the game, the correct data transfer that I have purchased is up to 12MB / s, the NIBY computer downloads me at a speed of 10Mb / s, and in fact MAX 1.5Mb / s. The fact that I will not reach the maximum speed, I can understand, but why the system shows that it uses 10Mb / s, and I download files on programs or in a browser at a speed of 1.5Mb / s. In fact, when downloading, it loads the network because pages take longer to run on other devices. The antivirus does not detect anything, adwcleaner does not detect anything either, everything is kept up-to-date. Everything works fine on other devices.

Pł. main: Gigabyte Z370 AORUS Gaming K3
Network card: Intel (R) Ethernet Connection I219-V
Operating System: win 10

Thank you in advance for your help

You have a transfer of 12Mb / s (megabits per second). Are these other programs not reporting in MB / s (megabytes per second)? That'd be pretty much the same when you divide by 8.

Everything is correct, Steam says in MB / s, and Windows manager - in Mb / s.

The ratio of MB / s to Mb / s is such that 1MB / s = 8Mb / s.

In Steam, you can change the unit:

I know these capital letters, I do not know the smaller ones, I only know that 2 weeks ago, when I looked at the download speed, it wrote there 10mb and actually downloaded 10mb, the files were downloading fast, but for a week, it still shows that I get these 10mb , and it really downloads me much slower, I showed the steam photo to make it easier, but whether I download something from the Internet through the browser or through a stem, or mega, or something else, I am now losing these 9 mb somewhere. I don't know where this error is. I download the file on this computer for 10 minutes, and on a laptop on the same network in 1 minute and both task managers show the same network consumption but the info on browsers with speeds are different

Xmen112011 wrote:

the correct data transfer that I have purchased is up to 12Mb / s

So you can download a maximum of 1.5MB per second.

Added after 1 [minutes]:

Xmen112011 wrote:

I know these capital letters, I do not know smaller ones,

It's time to get to know each other before filing an unfounded complaint with your ISP :-)

10mb - 10mbits (unused unit )
10Mb - 10 Megabits
10MB - 10 megabytes

Ture11 wrote:

Xmen112011 wrote:

the correct data transfer that I have purchased is up to 12Mb / s

So you can download a maximum of 1.5MB per second.

I wrote the unit wrong there, but explain to me, if even if I have these 1.5MB downloads, why does the pc download the same file 10min on this pc, and 1min on the other?

Two weeks ago, everything was fine with ham, and now it slowed down a lot

Xmen112011 wrote:

I don't know where this error is. I download the file on this computer for 10 minutes, and on a laptop on the same network in 1 minute and both task managers show the same network consumption but the info on browsers with speeds are different

So one of the computers, simultaneously with the download, downloads a system update or a game on Steam.

Maybe I will start from the beginning because we are starting to get confused, I will try to explain exactly what the problem is. 2 weeks ago, the X file was downloaded to me on this computer at a speed of 10MB / s (I am already writing in the correct units) and I was downloading 1 minute. And today, the same file every 2 weeks, the file for the right X, I only get 1MB / and it is for 10 minutes.

If the file downloaded 10 MB / s (and not 10 Mb / s), it means that a colleague had to be connected to a link with a minimum bandwidth of 80 megabits per second (80 Mb / s). If a colleague has a 12 Mb / s connection, the correct maximum results will be around 1.5 MB / s.

Xmen112011 wrote:

I know about these capital letters, I do not know smaller ones

The sooner you want to get to know your colleague, the sooner the colleague will know how many MB / s or Mb / s should be displayed by the abacus. What is shown in the first post is a perfectly correct result.

dt1 wrote:

If the file downloaded 10 MB / s (and not 10 Mb / s), it means that a colleague had to be connected to a link with a minimum bandwidth of 80 megabits per second (80 Mb / s). If a colleague has a 12 Mb / s connection, the correct maximum results will be around 1.5 MB / s.

Xmen112011 wrote:

I know about these capital letters, I do not know smaller ones

The sooner you want to get to know your colleague, the sooner the colleague will know how many MB / s or Mb / s should be displayed by the abacus. What is shown in the first post is a perfectly correct result.

I've already corrected the main comment, the purchased net speed is 12MB

What this test shows:
https://www.speedtest.net/

ping 21
download 9.46 Mbps
upload 9.28Mbps

Added after 2 [minutes]:

You cling to these letters, I understand, I'm stupid, but by the peasant's understanding. Why did the internet work very fast 2 weeks ago, there were no problems with watching movies, downloading, with nothing, and now I can barely watch in 1080 quality and with many movie freezes. There is some error, I do not see that it was the fault of the router because, as I wrote, the speeds are correct on another computer, files are downloaded instantly. But there is a problem here, where, it's not about units anymore so stupid, I'm not not to notice that everything I do on this computer takes much longer, does anyone think it is a network card or registry error? Anyone can tell if there is a problem there?

Check also the speed at which the connection is established on your network card. The task manager shows that at these 10Mbps the network interface is 100% busy so that could be a problem too.

dt1 wrote:

Check also the speed at which the connection is established on your network card. The task manager shows that at these 10Mbps the network interface is 100% busy so that could be a problem too.

How to check it so that I do not give you bad results

Added after 6 [minutes]:

Integrated network card
10/100/1000

Is that what you meant?

Xmen112011 wrote:

I've already corrected the main comment, the purchased net speed is 12MB

Probably no provider gives the speed in megabytes. Anyway, without a time interval?

The most common speed unit is Mb / s (megabits per second). Take a look at the contract and let's end this discussion.

No, it's more about how fast it is connected to the operator's device.
Network and Sharing Center -> change adapter settings - and here you click network connection status getting something like:



Added after 2 [minutes]:

sylweksylwina wrote:

Take a look at the contract and let's end this discussion.

The deal is one thing, but take note of the first post and screenshot of the task manager. If the Author had 10 or 12 Mbps and it would be a subscription limitation, then with a 100 Mbps link he would use 10% of the network bandwidth, and the picture shows that it flies around 10Mbps and uses almost 100% of the network bandwidth. Doesn't it seem worth checking?

Don't be nervous, just check what @ dt1 wrote in the previous post. Have you checked on a different cable? In fact, it looks like the connection was set at 10Mb / s

Speed: 10.0 Mb / s

Then start by substituting a different wire.

Xmen112011 wrote:

Speed: 10.0 Mb / s

Write a little more about the connection itself.
What device is the cable from the computer connected to (maybe some operator modem - best give its model), what cable (factory, home-made, about the length - is it a meter cable between devices standing next to each other or 20 meters through the wall to another room, or maybe a cable to the wall socket, or something else)?

And such a trivial matter ... Have you tried to restart the operator's device (disconnect it from the power supply for a few seconds and reconnect it)?

If you have the option to swap the cable from your computer to the access device, then do so.

Additionally, in the network card settings it is worth checking if auto-negotiation is set, or for some reason the limit up to 10Mbps.

Cable changed to another, speed: 10.0 Gb / s

10.0Mb / s or 1.0Gb / s?
Because the 10.0 Gb / s option is not possible on a 10/100/1000 network card.

I noticed a badly made screen, sorry xP

Now it looks OK, check the speedtest again to see if the speed has improved.

ping 20
download 48,20 Mbps
upload 9,71Mbps

Better yet, if you don't have any other downloads in the background then you can guess that you have a bandwidth of around 50Mbps / 10Mbps. And if in the background there is steam (or something else) dragging somewhere, the result is distorted.

Changing the cable helped, it amazes me, both cables were bought from media markt, cable length (free cable) 1.5m, fast cable 1m, I do not believe that 0.5m makes such a big difference

With a decent cable and 100 meters, it would not do. Just poor quality crap and that's it. Although I have to admit that I have not seen such a short cable that would not fit together on a hundred, even a poor quality cable should do it.

Once again, thank you for your help, I already thought that I would stay with this problem and they will not find a problem on the website, thank you sylweksylvania for the idea to change the cable, problem solved, close the topic :-)

Added after 1 [minutes]:

Cable change