Title: Replacing Orange Funbox 3.0 Router for Stability: Questions on WAN Type & External ONT Usage

Hello everyone.

I have Orange 300Mbit + IPTV fiber optic service. I would like to replace the Funbox 3.0 router with my own, because it is terribly unstable, it breaks synchronization (only restart helps). I guess everyone who was (un) lucky enough to have this type of equipment knows what I mean). As part of the service, I also got ONT Nokia G-010G-Q (this equipment works perfectly - the PON diode is always on).

Here's the question. What is the name of the WAN router type with the ability to authorize the connection by login and password? For example, Tp-Link TLWR841N has a WAN port, but no authentication function.

Second question: Why did Orange fitters use an external ONT? Out of curiosity, I connected the fiber optic connector directly to the Funbox, reset the router and switched to "internal ONT" and never managed to establish a connection.

I'm not going to call the hotline and advertise the equipment. at best I'll get the same crap.
I prefer to invest in decent equipment and not have problems with the stability of the connection. I am interested in 1Gbit WAN and LAN.

Marcinolak xD wrote:

Here's the question. What is the name of the WAN router type with the ability to authorize the connection by login and password? For example, Tp-Link TLWR841N has a WAN port, but no authentication function.

My colleague was looking for something in his router


Virtually every router has this authorization option, you can always choose from in the WAN settings:
- STATIC IP access via fixed IP assigned by the provider,
- DYNAMIC IP, where IP is assigned from DHCP by the provider,
- PPPoE - allowing for authorization with a login and password
- PPTP / L2TP - as above, password and login authentication
Everything is described in the instructions of the routers and the network.

Marcinolak xD wrote:

I prefer to invest in decent equipment and not have problems with the stability of the connection. I am interested in 1Gbit WAN and LAN

If without Wifi, ER-X Ubiquiti - EdgeRouter X, 5-port, gigabit, once configured, works flawlessly for years.

adversus wrote:

Virtually every router has this authorization option, you can always choose from in the WAN settings:
- STATIC IP access via fixed IP assigned by the provider,
- DYNAMIC IP, where IP is assigned from DHCP by the provider,
- PPPoE - allowing for authorization with a login and password
- PPTP / L2TP - as above, password and login authentication
Everything is described in the instructions of the routers and the network.

I have always used this device as an AP on a LAN with DHCP turned off, so I never rummaged in the WAN settings for a long time ... :D

adversus wrote:

If without Wifi, ER-X Ubiquiti - EdgeRouter X, 5-port, gigabit, once configured, works flawlessly for years.

I must say that the equipment makes a good impression at first glance and is quite affordable. I don't need WiFi because I use AP TL-WA901ND.

There is one more thing that I FORGOTTEN. I also have a landline telephone and Funbox has an integrated VoIP gateway. When I buy such a gate - for example Cisco SPA112, it rather requires configuration. Question: can I find the data for this in the contract statement, or is it not that simple?

I don't really care about the phone. In fact, it only annoys with commercials.

Erbit wrote:

Marcinolak xD wrote:

... fiber optic Orange 300Mbit + IPTV ...

Due to IPTV, you are unable to replace the router. There were some attempts in the network (for example on Mikrotik) but they were unsuccessful. The problem is with the Vlans. For example, read here -> https://trzepak.pl/viewtopic.php?f=20&t=51177

Actually, that's correct. The decoder does not have a card, so the verification must be done in a different way (data read from the router).

Erbit wrote:

Due to IPTV, you are unable to replace the router. There were some attempts in the network (for example on Mikrotik) but they were unsuccessful. The problem is with the Vlans

Well, probably my colleague Erbit has dispelled all the author's dreams about a different router. Unfortunately, you will not get IPTV on another router, although at my client in Inea, the optical fiber on the same network (VLAN), i.e. on the port No. 1 of the LAN switch, TV and Internet are flashing. But there was a long way to deal with the change of settings after acquaintance, because vendors are very reluctant to change "deflaut" settings to other ones.

It remains to fight with Orange and advertise the service until "you are satisfied"

Thanks for the answers. However, I still have a question from post # 1:

Marcinolak xD wrote:

Why did Orange fitters use an external ONT? Out of curiosity, I connected the fiber optic connector directly to the Funbox, reset the router and switched to "internal ONT" and never managed to establish a connection.

They probably had it set up and prepared for the ONT, but they figured out that there was still IPTV and they added a router to quickly start it up. It's normal at Orange to check off a job and push yourself away, and do another customer. Orange generally does not look at the quality of service, the customer has to be connected, it is a cycle and it is. And now you will be jostling with BOK and the service. I know it from the autopsy after assembling at clients.

It is possible that you have an incorrectly configured router by them and therefore breaks the connection, but maybe you have something wrong. You checked the network cables (with some tester, even with the simplest diodes). How long do you have this link (because the power supply may still be released)?

Another reason (I struggled with this at the client's because the entire network in the company was going crazy) and it turned out that the equipment in the cabinet (Draytek's router) boiled. Putting the fan in helped and everything went back to normal.

adversus wrote:

They probably had it set up and prepared for the ONT, but they figured out that there was still IPTV and they added a router to quickly start it up. It's normal at Orange to check off a job and push yourself away, and do another customer. Orange generally does not look at the quality of service, the customer has to be connected, it is a cycle and it is. And now you will be jostling with BOK and the service. I know it from the autopsy after assembling at clients.

Rather, I meant that neither the installer nor me the router connected to the "Internal ONT" setting with the optical fiber plugged into the socket directly in the Funbox. The only thing that was signaled by the continuous orange "Fiber optic" LED. Only when the fitter brought and installed the external ONT - everything started.

Added after 5 [minutes]:

Erbit wrote:

Can you show how you have this Funbox configured on the WAN side?

What kind of IPv4 / IPv6 connection is better in this case?

Marcinolak xD wrote:

Rather, I meant that neither the installer nor me the router connected to the "Internal ONT" setting with the optical fiber plugged into the socket directly in the Funbox. The only thing that was signaled by a continuous orange LED "Optical fiber". Only when the fitter brought and installed the external ONT - everything started.

As I wrote earlier, the question was what level of knowledge about networks did the assemblers have. And how much time they had, because, for example, when they were in a hurry, instead of solving the problem with remote technical support, they went the easy way, plugged in the external ONT and did not play with the diagnosis, the internal ONT may as well be released (router swings do not come out of nowhere). Now it remains to advertise the service in the Customer Service Center and hope that a kumaty service technician will come.

adversus wrote:

Marcinolak xD wrote:

Rather, I meant that neither the installer nor me the router connected to the "Internal ONT" setting with the optical fiber plugged into the socket directly in the Funbox. The only thing that was signaled by the continuous orange "Fiber optic" LED. Only when the fitter brought and installed the external ONT - everything started.

As I wrote earlier, the question was what level of knowledge about networks did the assemblers have. And how much time they had, because, for example, when they were in a hurry, instead of solving the problem with remote technical support, they went the easy way, plugged in the external ONT and did not play with the diagnosis, the internal ONT may as well be released (router swings do not come out of nowhere). Now it is BOK and kumaty service technician.

In my opinion, the fitter who was "lucky" to visit us was, to say the least, incompetent. He didn't even have his own screwdriver.
The mains cable tester (which I also had to borrow) was probably the first time I ever saw him.
In addition, the whole thing took (I'm not joking) 3 hours. I am omitting the fact that Fr. each the thing called the hotline. Madness.

The previous fitter, who viewed the connection, had to scour the street in search of a disconnected optical fiber. Only a specialist from Inea (the company that "led" the whole town) helped.

We bought the service from Orange only because they have mobile services and we wanted to have everything on one "piece of paper".

By the way, this Funbox is the fourth hybrid device that causes problems ... The first in the ranking is the WHD80 decoder, which could never turn on and had to be restarted every now and then.
So far, the best device that works flawlessly is the Samsung ICU100 decoder - so far there have been no problems with it. Maybe cooperation with Samsung is good for them. :D

And finally, Orange is probably investing more in it: https://pl.wikipedia.org/wiki/Planowane_postarzanie_produktu than in the quality of services.

Do you think I should buy the router already mentioned in the discussion and experiment?

From what I read, the above-mentioned device has all the necessary functions:

Marcinolak xD wrote:

In my opinion, the fitter who was "lucky" to visit us was, to say the least, incompetent. He didn't even have his own screwdriver.
The mains cable tester (which I also had to borrow) was probably the first time I ever saw him.
In addition, the whole thing took (I'm not kidding) 3 hours. I omit the fact that he called the hotline for every thing. Madness.

Well, everything about the topic ... call the Customer Service first and call the technicians to a failure (constant freezing of the device, and that it does not always hang like a technician is another matter), request a replacement of the equipment ... if that does not help, then consider alternative router, but it is worth reading, because it may not start if Orange does not help.

Yes, by the way - I am tempted to ask - what (and how?) A colleague did that he got

Quote:

As part of the service, I also got ONT Nokia G-010G-Q (this equipment works perfectly - the PON diode is always on).

For a year I had almost fought with the Orange and they always wanted to squeeze Hujaweja on me, nothing else ...
All negotiations ended invariably with the sentence - "we do not have such possibilities - as part of the service it is only hujawa".

Regards

Erbit wrote:

markooff wrote:

... what (and how?) a colleague did that he got
...

Well, it was a coincidence.

Exactly.

In that case, there are no such 'lucky' cases in my region.
The assemblers have exactly what the company provides in the contracts.