Connect Box UPC in bridge mode - no internet access every day

Good morning,
I am a UPC 300/20 internet user, I have ConnectBox set to bridge mode and a Huawei AX3 router. Everything flashes beautifully and I am really happy with WiFi and lan on the cable on connected devices, but there is one BUT:

every morning when i get up, the Connect Box bridge can't see the internet. My devices are connected to the AX3 router via WiFi or cable, but there is no external internet access. This is not the fault of the Huawei router, because re-focusing it does not help. The only way out is to turn off the Connect Box and turn it on. After waiting 5-6 minutes, while the CB syncs with the network, all devices can see the world and I can surf the Internet all day until late in the evening. Until the next morning when I don't have internet again ....

I called UPC help, but all they do is reset the Connect Box.

Has anyone experienced such a situation? How to cope? I am thinking of connecting the Connect Box's power supply to the programmable power switch so that, for example, at 5 or 6 am it turns off the power for a few minutes and then turns it on (instead of me), but this is a half-measure, not a solution to the problem.

Best regards,
Paul

Pawel_PS wrote:

This is not the fault of the Huawei router, because re-focusing it does not help.

It does not mean anything.
To be sure it's not his fault, disconnect it at all and test that you are wired only to the CB.

Additionally, insert here the DS / US signal levels from the CB here.
What version of the software for CB?

KOCUREK1970 wrote:

Pawel_PS wrote:

This is not the fault of the Huawei router, because re-focusing it does not help.

It does not mean anything.
To be sure it's not his fault, disconnect it at all and test that you are wired only to the CB.

Thank you for your response.
I'll disconnect the router from the Connect Box in the evening and see if there's a signal in the morning.

Quote:

Additionally, insert here the DS / US signal levels from the CB here.
What version of the software for CB?

And how do I connect to the Connect Box, if it is in "bridge" mode? I am trying to log in via the cable to 192.168.0.1, but it is not responding. I also entered the WAN address 31.xxx.xx.xxx or xx.01 or xx.1 (WAN IP address with different ends), but I also do not go to the CB.

Pawel_PS wrote:

I'll disconnect the router from the Connect Box in the evening and see if there's a signal in the morning.

Just remember that wifi doesn't work in bridge mode, and additionally only one device on the cable will work.

Pawel_PS wrote:

And how do I connect to the Connect Box, if it is in "bridge" mode? I am trying to log in via the cable to 192.168.0.1, but it is not responding.

192.168.100.1 - This is the CB's IP address in bridge mode.

KOCUREK1970 wrote:

Just remember that wifi doesn't work in bridge mode, and additionally only one device on the cable will work.

Yes, I know, but thank you for reminding me. Instead of a router, I will plug in my laptop and check in the morning if there is a connection.

Quote:

192.168.100.1 - This is the CB's IP address in bridge mode.

Thanks a lot. I did not know this address and I was in the dark.

Added after 2 [minutes]:

KOCUREK1970 wrote:

Additionally, insert here the DS / US signal levels from the CB here.

Which table will it be from the CB Advanced Settings?

Quote:

What version of the software for CB?

hardware version: 5.01
software version: CH7465LG-NCIP-6.12.18.26-3p6-GA-NOSH

Pawel_PS wrote:

Instead of a router, I will plug in my laptop and check in the morning if there is a connection.

Well, it doesn't quite work as well.
After such connection, you need to disconnect the computer and modem from the power for 30 seconds, wait these 30 seconds and connect the electricity to the modem and computer again - the modem must download a different / new IP.
The same maneuver must be used when you reconnect the modem router.

Pawel_PS wrote:

Thanks a lot. I did not know this address and I was in the dark.

There are 3 addresses in total:
192.168.0.1 - modemorouter
192.168.0.100 - modemorouter
192.168.100.1 - modem

You probably also have the WiFree service turned on (not to be confused with wifi) - even in modem mode it is active, turn it off via the operator's hotline / chat

Pawel_PS wrote:

Which table will it be from the CB Advanced Settings?

I don't remember exactly, but something like network settings and there should be downstream and upstream tabs.

Pawel_PS wrote:

software version: CH7465LG-NCIP-6.12.18.26-3p6-GA-NOSH

Latest official version.

KOCUREK1970 wrote:

After such connection, you need to disconnect the computer and modem from the power for 30 seconds, wait these 30 seconds and connect the electricity to the modem and computer again - the modem must download a different / new IP.

I will do as you write. In the evening I will turn off the modem, connect the computer, turn on both devices and check in the morning how things are going,

Quote:

You probably also have the WiFree service turned on (not to be confused with wifi) - even in modem mode it is active, turn it off via the operator's hotline / chat

It has already been disabled at my request by the hotline.

@Pawel_PS
Well, we are waiting for the test.

If there is no improvement (i.e. there is still a problem), call the operator's hotline and report the problem - a technician will come and replace the Compal for another unit.

Also replace the RJ45 cable that connects to the CB.

If all is ok, then advertise the Huawei router at the seller, or look for another official and newer software.

And is this Huawei by chance, there is no intelligent power / current management option turned on somewhere (if nobody uses, Huawei falls asleep?).

KOCUREK1970 wrote:

I don't remember exactly, but something like network settings and there should be downstream and upstream tabs.

For forward channels 1-24 downstream, the signal level is 9 dBmV (except for channel 21, where the level is 10 dBmV), and for the return channels it looks like this:

Channel Frequency (Hz) Signal Level (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 38,000,000 44 5.120 64qam 2
2 51 600 000 44 5.120 64qam 4
3 44,800,000 43 5,120 64qam 3
4 311 200 000 43 5.120 64qam 1

Added after 4 [minutes]:

KOCUREK1970 wrote:

If there is no improvement (i.e. there is still a problem), call the operator's hotline and report the problem - a technician will come and replace the Compal for another unit.

Also replace the RJ45 cable that connects to the CB.

So I will.

Quote:

If all is ok, then advertise the Huawei router at the seller, or look for another official and newer software.

And is this Huawei by chance, there is no intelligent power / current management option turned on somewhere (if nobody uses, Huawei falls asleep?).

Soft is the newest, check for updates. Haven't found the power management option, thought about it too.

Thanks again for your help and hints. I'll call you in 3-4 days when I have a few rehearsals with the morning rehearsals

Best regards.

Pawel_PS wrote:

For downstream channels 1-24, the signal level is 9 dBmV (except for channel 21, where the level is 10 dBmV)

No downstream signal on the edge of the upper brackets - this can also cause problems.

Upstream signal normal.

KOCUREK1970 wrote:

Pawel_PS wrote:

For downstream channels 1-24, the signal level is 9 dBmV (except for channel 21, where the level is 10 dBmV)

No downstream signal on the edge of the upper brackets - this can also cause problems.

Upstream signal normal.

Is it my Connect Box's fault? Or maybe UPC should change its settings to make the downstream signal better? Does it make sense to call technical support on this matter?

Pawel_PS wrote:

Is it my Connect Box's fault?

Hard to say.
Without replacing the device, nothing will be known.

Pawel_PS wrote:

Or maybe UPC should change its settings to make the downstream signal better? Does it make sense to call technical support on this matter?

Remotely, no one will improve the signal because there are several components that are not affected by UPC.
The optical NOD in front of the block has the auto-adaptation option - that is, it regulates itself, optimally for the signal transmitted with light. The problem may be the signal that goes from the optical NOD to the bus splitter and then to the coaxial cable, another splitter to the customer's premises. And it is this last element of the UPC network that it has no remote influence.

This must be reported to the operator - a technician must come and adjust the signal and, by the way, he can also replace the modem if necessary. But signal adjustment is essential.

KOCUREK1970 wrote:

This must be reported to the operator - a technician must come and adjust the signal and, by the way, he can also replace the modem if necessary. But signal adjustment is essential.

So I will call UPC tomorrow and report the need to adjust the signal and possibly replace the modem.

Thanks again for your help and have a good weekend :)

-
Best regards,
Paul

The topic seems to be finally settled by UPC. After reporting the problems to the technical support, the fitter came, replaced the Compal with another one and it was ... even worse. After the next call, a technician was scheduled to check the signals. He came, checked the signal levels somewhere outside the apartment, adjusted it and for 6 days I have had no problems with disconnecting.

So finally it is comfortable. I hope it will be like that all the time.

Best regards,
Paul