Good morning. The child has a replacement smartphone. On the old one I deleted the account and uninstalled the family link. On the new one I logged in with the child's account and installed the application. Everything is working, but in the family link application, the parent still has the old...

I don't know what you started, but you deleted from the child's phone, maybe you need to delete the phone from the parent's phone too? Deleting an account using the Family Link app on your own device. Does this also locate the phone?

This way does not work either. Of course, the device resets, but it is still visible on the parent's account. Lomalisation only works on the new phone. The old phone cannot be located

And do you have it added to your google account? I have one or two old ones that were the main ones but broke.... There must be that saved data/phone somewhere. It's a google app, and they can link the 'same' accounts - I'm not that into it, but it could be that way.... Added after 3 [minutes]: Previously because they malign at the beginning

Removing an old smartphone from the list of devices in Family Link

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#1 19537539 27 Jul 2021 07:59

diabeel diabeel

Level 17

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Post #1
19537539 27 Jul 2021 07:59

Good morning. The child has a replacement smartphone. On the old one I deleted the account and uninstalled the family link. On the new one I logged in with the child's account and installed the application. Everything is working, but in the family link application, the parent still has the old smartphone. How can I remove it so that it is not visible?
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#2 19537591 27 Jul 2021 09:11

g107r g107r

Level 41

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Post #2
19537591 27 Jul 2021 09:11

I don't know what you started, but you deleted from the child's phone, maybe you need to delete the phone from the parent's phone too?
https://support.google.com/families/answer/91...i-family-link-na-w%C5%82asnym-urz%C4%85dzeniu
"Deleting an account using the Family Link app on your own device".
Does this also locate the phone?
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#3 19537844 27 Jul 2021 12:34

diabeel diabeel

Level 17

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Post #3
19537844 27 Jul 2021 12:34

This way does not work either. Of course, the device resets, but it is still visible on the parent's account.
Lomalisation only works on the new phone. The old phone cannot be located
#4 19537865 27 Jul 2021 12:50

g107r g107r

Level 41

» | Helpful post? (+1)

Post #4
19537865 27 Jul 2021 12:50

And do you have it added to your google account?
I have one or two old ones that were the main ones but broke....
There must be that saved data/phone somewhere. It's a google app, and they can link the 'same' accounts - I'm not that into it, but it could be that way....

Added after 3 [minutes]:

Previously https://www.google.com/search?q=family+link+j...BqgEHZ3dzLXdpesgBCMABAQ&sclient=gws-.visa
because they malign at the beginning https://support.google.com/accounts/thread/51...99-family-link-problematyczna-aplikacja?hl=pl
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