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[Solved] Samsung TV ue49mu6452 "This is an audio channel and does not contain video signals"

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  • #1 20281797
    anszej
    Level 7  
    Posts: 20
    Rate: 234
    Hello, Samsung ue49mu6452 TV. TVP channels work normally with the image, and all the rest of the terrestrial channels show the message "this is an audio channel and does not contain video signals" and there is sound. Resetting did not help
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  • #2 20281798
    sosarek

    Level 43  
    Posts: 83875
    Help: 9318
    Rate: 15430
    According to the descriptions, it supports DVB-T2, what about the signal levels?
    Company Account:
    Z
    Pka, Poznań, 60-850
    Helpful post? Buy me a coffee.
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  • #3 20281819
    anszej
    Level 7  
    Posts: 20
    Rate: 234
    Signal strength 90%
    Signal quality 100%
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  • #4 20281850
    sosarek

    Level 43  
    Posts: 83875
    Help: 9318
    Rate: 15430
    TV purchased in Poland?
    Have you tried changing the country to Germany or Czech Republic?
    Company Account:
    Z
    Pka, Poznań, 60-850
    Helpful post? Buy me a coffee.
  • #5 20281869
    anszej
    Level 7  
    Posts: 20
    Rate: 234
    Purchased in the country, I tried to change the country.
  • #6 20281906
    sosarek

    Level 43  
    Posts: 83875
    Help: 9318
    Rate: 15430
    Have you tried updating the software?
    This is a model from five years ago.
    Company Account:
    Z
    Pka, Poznań, 60-850
    Helpful post? Buy me a coffee.
  • #7 20281917
    anszej
    Level 7  
    Posts: 20
    Rate: 234
    I also tried updating
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  • #9 20309622
    anszej
    Level 7  
    Posts: 20
    Rate: 234
    Problem solved, disconnect the antenna and power cable for 2 minutes.
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Topic summary

✨ The Samsung UE49MU6452 TV is experiencing an issue where most terrestrial channels display the message "this is an audio channel and does not contain video signals," while TVP channels function normally. The user confirmed strong signal levels (90% strength, 100% quality) and attempted various troubleshooting steps, including resetting the TV and changing the country settings, but to no avail. Suggestions from other users included checking signal levels, updating the software, and a link to Samsung's support page. Ultimately, the problem was resolved by disconnecting the antenna and power cable for two minutes.
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