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Sharp LC-32CFE6242E TV Losing Channels: Firmware Update Options?

kent2ent 387 1
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  • #1 21326556
    kent2ent
    Level 1  
    Hello together,

    my grandma's TV is losing all its saved TV station positions and I would love to try with some FW update.
    At the moment there is a Version 1.5 from 2015 and the web update tool says the TV is up to date.

    By googling I don't find any proper hints to more actual firmware than 2015.
    Grandma's TV is:
    LC-32CFE6242E
    Serial is
    A32CF6242EB471

    Do you have some advice on what I can try?
    Should I try a different fw of another model or is my problem a common issue with losing the stations?
    I have to admit that my grandma is disconnecting the 230V always after watching TV as well
    AI: Does the TV lose the saved channels immediately after being turned off and unplugged, or does it happen after a longer period?
    after some days the channels are gone
    AI: Have you tried any other troubleshooting steps besides looking for a firmware update, such as resetting the TV or checking the settings?
    not yet :/
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  • #2 21468478
    abramkyr1995
    Level 7  
    >>21326556 Make factory reset and try to find the channels again!
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