Hoymiles Micro Inverter App Connectivity and Monitoring Issues After Self-Installation

Question

I’d like to see if anyone here has experience with Hoymiles micro inverters.

I installed a plant on my own but I’m unable to use the installed app and it seems this is the only way to properly monitor and configure my plant.

The person who helped me acquire this system isn’t helping, I sent an email to Hoymiles but no response.

kmarkot · Answer

An installer account is required to start monitoring the installation. Where the installer has to enter the serial number of the DTU and the serial number of the micro inverters.
Has anyone done this ?

richymx wrote:
this seems to be the only way to properly monitor and configure my installation.

.
OpenDTU is sufficient to monitor the installation

richymx · Answer

>>21625702

Hey, thanks for the response!

A plant was created by the person who sold me the solar panels, correct serial numbers have been confirmed, however, the panels never connected to the DTU.

I downloaded the installer app and used a guest account to connect to the DTU with the toolkit and added the micro inverter serial numbers again in there and data started coming in through the end user app for about half an hour and then stopped.

The installer isn’t being helpful, didn’t even want to upgrade the firmware on the DTU as he thinks I’m doing something wrong and that’s the reason the DTU won’t work.

kmarkot · Answer

Did you follow the instructions? Maybe there is too much distance from the dtu to the microinverter or Wi-Fi router. Is the dtu logging into the Wi-Fi? In the router,is the dtu in the list of connected devices?

richymx · Answer

>>21625916

Hello,

I followed the instructions to the “t”, the DTU is properly connected to the WiFi, with flashing green lights and no more than 15 meters away from the micro inverters.

When I used the installer app in guest mode like I mentioned, I got the DTU communicating with the micro inverters for exactly 30 minutes, I feel the problem lies in the plant being configured before the DTU went online so the configuration hasn’t properly been uploaded to the s-miles cloud.

kmarkot · Answer

I'll ask again if the devices are added to the S-miles account? And are they in the list of devices? . what is the status of the devices ?

richymx · Answer

>>21626235 Hello,Yes, the devices were added to the plant, here’s the picture of the plant details, all serial numbers are verified correct.

Hoymiles Micro Inverter App Connectivity and Monitoring Issues After Self-Installation

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