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Firmware request for JVC LT-50UHL730 17MB180E VES500QNDB-L4-N41 | Random key presses

DavidStruggle 45 0
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  • #1 21902274
    DavidStruggle
    Level 1  
    Posts: 1
    I am in need of a firmware for:

    TV: JVC LT-50UHL730
    Board: Vestel 17MB180E
    Panel: VES500QNDB-L4-N41

    Symptom: TV spams (quickly) random button presses. Pretty much unable to control anything anymore.

    When it started to happen: After connecting a Win10 PC over HDMI, CEC enabled.

    Troubleshooting:
    - All board voltages are fine.
    - All I2C communications seem to be fine.
    - Powered board standalone without any other external connections (nothing besides lab power supply and UART) -> Still present.
    - Debug UART gets spammed with:
    
    #*KEYPAD_VAL = 0xac
    #*KEYMAP = 0xf7
    #*KEY = 0xf7
        > app/demoapp: preHandleKeyPressMessage() key: 713>
        > app/demoapp: preHandleKeyPressMessage() key: 552>
    #*KEYPAD_VAL = 0xac
    #*KEYMAP = 0xf7
    #*KEY = 0xf7
        > app/demoapp: preHandleKeyPressMessage() key: 713>
        > app/demoapp: preHandleKeyPressMessage() key: 552>
    

    Firmware request for JVC LT-50UHL730 17MB180E VES500QNDB-L4-N41 | Random key presses Firmware request for JVC LT-50UHL730 17MB180E VES500QNDB-L4-N41 | Random key presses

    - Factory reset via service menu did not fix the issue.

    Diagnosis:
    It seems that somehow my Windows10 machine managed to screw things up in the Linux subsystem. My guess would be that it somehow assigned a new caller to the key handle task.
    I do not believe this is a hardware issue, since the keypad would be connected via I2C and not simple GPIO pins. I also do not see any floating signals on the I2C bus.
    If it is a hardware issue, the main SoC has to be damaged in a way that shorts the internal I2C communication to some other bus/noise.

    If anyone would be able to share a compatible image for this board it would be great.
    I can provide a full boot log if necessary.
    Did you already physically disconnect the local keypad / IR-button board (or its cable) from the mainboard, and if yes, does the random key spam still happen on UART?
    The TV in question does not have a local keypad, but a single button on the IR board. I disconnected this button, but it did not solve the problem. I also measured the signal on this button and it looks perfect.
    Can you post the exact software/loader/version info from the service menu or boot log, plus any sticker/barcode numbers from the 17MB180E board? For Vestel, board number panel alone is often not enough to match the correct firmware image.
    I did add pictures of the barcode & numbers to the post.
    From the Bootlog:
    01-2L-SM-04-20191125
    NOTICE: BL3-1: v1.1(debug):a3777e8<r>
    NOTICE: BL3-1: Built : 11:52:40, Oct 22 2021
    INFO: BL3-1: Initializing runtime services
    INFO: <27>[0;32;31m [Booting] mstar_send_magic_ATF 483
    INFO: BIN1_32bit mode Oct 22 2021 11:52:37
    U-Boot 2011.06-00000-g527e439e-dirty (Mar 22 2023 - 08:26:48)
    Image Name: Linux-4.19.84.
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