whirpool something has fallen into the drum and is struggling to get out

A user reports an issue with a Whirlpool washing machine where a long, thin object has fallen into the drum and is causing a rubbing noise. The user is unsure of the model and seeks advice on how to remove the drum for repair. Responses suggest that the object may be a bra wire or similar item, likely caught on the heater. Recommendations include removing the heater to inspect for foreign objects and disconnecting the drain wire from the drum. One user shares their experience of a similar problem, indicating that the object was a file that fell behind the drum, and advises on accessing the drum without fully disassembling the machine.
Summary generated by the language model.