Anyone who has had or has this problem, I advise you to turn off the decoder with the red button, wait 20 minutes and then disconnect it from the power supply. It should work

for this problem to disappear, you need to update the software

No need to wait 20 minutes, just give Menu -> System settings -> Software update. Problem solved in 2 minutes.

waiting literally moments .... I waited about 5 minutes, I hope that the problem has been solved forever. Regards

I have had this error since yesterday morning. I called the service office and they told me that they had a failure, that everything was fine with my equipment. This only applies to mini set-top boxes. Can a software update help? Exactly as you write, I resuscitated. Those service office rams don't seem to know what's going on. What I called, I just heard to be patient .... wrrrr !!!

And what was the call for? Do you think the callcenter has an impact on something? They are there to inform - both you and your problems with CP and the Headquarters - about problems reported by customers.

I wonder if they will deduct from your subscription those days when you could not see anything. It was their fault that I would have fought with them.

For now it is hanging because I have a year for free, so for some time they will not get a single zloty from me.

Then drag on those pennies. As compensation for CP, all those who had a problem with the card will provide the full package - Super Film - for 14 days. And what do you say, bogdanzieba? Additionally, unlucky subscribers will get a phone starter. Deep and well-argued thesis.

How do you know that we will get this package for 14 days? buddy bogdanzieba why do you say that these decoders are junk?

Error 09: Decoder Issue - Red Button Shutdown & 20-Minute Power Disconnection Solution

tomekgoch 123749 13

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#1 5918612 29 Dec 2008 15:27

tomekgoch tomekgoch

Level 1

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Post #1
5918612 29 Dec 2008 15:27

Anyone who has had or has this problem, I advise you to turn off the decoder with the red button, wait 20 minutes and then disconnect it from the power supply. It should work
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#2 5918736 29 Dec 2008 15:52

pino66 pino66

Level 1

» | Positive voted Helpful post? (+10)

Post #2
5918736 29 Dec 2008 15:52

for this problem to disappear, you need to update the software
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#3 5918925 29 Dec 2008 16:32

BeteNoire BeteNoire

Level 11

» | Positive voted Helpful post? (+35)

Post #3
5918925 29 Dec 2008 16:32

No need to wait 20 minutes, just give Menu -> System settings -> Software update. Problem solved in 2 minutes.
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#4 5919243 29 Dec 2008 17:36

darija2104 darija2104

Level 2

» | Positive voted Helpful post? (+30)

Post #4
5919243 29 Dec 2008 17:36

waiting literally moments .... I waited about 5 minutes, I hope that the problem has been solved forever. Regards
#5 5919699 29 Dec 2008 18:51

19lukasz 19lukasz

Level 15

» | Positive voted Helpful post? (+11)

Post #5
5919699 29 Dec 2008 18:51

I have had this error since yesterday morning. I called the service office and they told me that they had a failure, that everything was fine with my equipment. This only applies to mini set-top boxes. Can a software update help?

Exactly as you write, I resuscitated. Those service office rams don't seem to know what's going on. What I called, I just heard to be patient .... wrrrr !!!
#6 5920203 29 Dec 2008 20:06

BeteNoire BeteNoire

Level 11

» | Helpful post? (+5)

Post #6
5920203 29 Dec 2008 20:06

And what was the call for? Do you think the callcenter has an impact on something? They are there to inform - both you and your problems with CP and the Headquarters - about problems reported by customers.
#7 5920334 29 Dec 2008 20:25

bogdanzieba bogdanzieba

Level 29

» | Positive voted Helpful post? (+15)

Post #7
5920334 29 Dec 2008 20:25

BeteNoire wrote:
And what was the call for? Do you think the callcenter has an impact on something? They are there to inform - both you and your problems with CP and the Headquarters - about problems reported by customers.

I wonder if they will deduct from your subscription those days when you could not see anything. It was their fault that I would have fought with them.
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#8 5920359 29 Dec 2008 20:28

19lukasz 19lukasz

Level 15

» | Helpful post? (+4)

Post #8
5920359 29 Dec 2008 20:28

For now it is hanging because I have a year for free, so for some time they will not get a single zloty from me.
#9 5920366 29 Dec 2008 20:29

bogdanzieba bogdanzieba

Level 29

» | Helpful post? (+1)

Post #9
5920366 29 Dec 2008 20:29

Polsat MINI decoder is junk
#10 5920550 29 Dec 2008 20:59

BeteNoire BeteNoire

Level 11

» | Helpful post? (+5)

Post #10
5920550 29 Dec 2008 20:59

bogdanzieba wrote:

BeteNoire wrote:
And what was the call for? Do you think the callcenter has an impact on something? They are there to inform - both you and your problems with CP and the Headquarters - about problems reported by customers.

I wonder if they will deduct from your subscription those days when you could not see anything. It was their fault that I would have fought with them.

Then drag on those pennies.

As compensation for CP, all those who had a problem with the card will provide the full package - Super Film - for 14 days. And what do you say, bogdanzieba?
Additionally, "unlucky subscribers" will get a phone starter.

bogdanzieba wrote:
Polsat MINI decoder is junk

Deep and well-argued thesis.
#11 5920978 29 Dec 2008 22:02

19lukasz 19lukasz

Level 15

» | Helpful post? (+4)

Post #11
5920978 29 Dec 2008 22:02

How do you know that we will get this package for 14 days?

buddy bogdanzieba why do you say that these decoders are junk?
#12 5922248 30 Dec 2008 04:10

BeteNoire BeteNoire

Level 11

» | Helpful post? (+2)

Post #12
5922248 30 Dec 2008 04:10

19lukasz wrote:
How do you know that we will get this package for 14 days?

From the CP Sales Department.
#13 5922294 30 Dec 2008 07:10

Anonymous Anonymous

Anonymous

» |

Post #13
5922294 30 Dec 2008 07:10

Yesterday I was in a shop to buy CDs, which is an authorized CP dealer and someone wanted to replace the mini decoder with a better one, because this one does not work, of course, they only ask 399 PLN.
Then she found out it was a failure on their side.
And if it does not stop by noon the next day, you have to report for an exchange.
#14 5922456 30 Dec 2008 09:16

grzesiulek5 grzesiulek5

Level 22

» | Helpful post? (+4)

Post #14
5922456 30 Dec 2008 09:16

Information about 14 days of compliance is confirmed I got info from Polsat.
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Topic summary

The discussion revolves around resolving Error 09 related to decoder issues, specifically with Polsat MINI set-top boxes. Users suggest various solutions, including a 20-minute power disconnection and software updates. Some users report that simply updating the software through the system settings resolves the issue quickly. There are complaints about the quality of the Polsat MINI decoder, with some users expressing frustration over service responses and potential compensation for service interruptions. Additionally, there are mentions of a temporary compensation package for affected subscribers.
Summary generated by the language model.