Yes, I am doing ITS. This is a bit complicated procedure. As for Polish trucks that have failed outside of Poland and are involved in ITS help, they have a bit worse situation than, for example, a German truck. This is the case for a visitor who in Eindhoven he works in ITS and deals with the failures of a Polish truck in the UK, is a misunderstanding. He can not translate often basic information like the place of failure, what is happening, and then we are looking for one hour because the address, for example does not exist.
ITS, after receiving the request, redirects the order to the British DAFaid, which only deals with the coordination of daf brands that have failures in the UK. DAFaid during the working hours of the website calls the service and gives an order to reach the damaged truck and repair it .If it is after working hours of the service (eg at night), then - if on a given day, I have a "phone call" - call me on a mobile phone and give details of failures to me. I'm not always in the service for the whole night , only normally at home, only that I return home after work with a utility van with basic parts and tools, and with a telephone, which dafaid can just call. And so I'm on the phone until the morning when I go to work. all weekend - Monday to 7 am I'm on the phone.
And as for the payment for on-call, my company pays me; no DAFaid or ITS. For the same vigilance, regardless of whether it is a call or not, it set a fixed rate, moreover, in the case of a call, I paid extra for the mere fact of calling (fixed rate) + double the hourly rate, depending on how much time I spent on dafaidzie (counted from the moment of leaving until returning home).
generally it's DAFaid's worth - if it was not worth it, angolos would not take the shit, would they?
Now is generally quiet, one-two calls for the night. One before credit crunch a few years ago, normalká was to have 6 and more summons at the time of the campaign.
DAFaid does and British trucks and ITS, regardless of nationality. Everything on the road spoils and has a DAF inscription on the hood, goes as a request to DAFaidu. I was sometimes in call center DAFaidu, I know their operators in person. from the call center is near my service, in Bescott. Picture of duuuzá rooms, full of computers with tables, and with them always some 15 people with headphones on. They are always always there during some telephone conversation. Is it with a mechanic or a driver - accept the request, whether with some home dealer, someone from ITS, etc., etc. Rescue service in Warsaw is a bedroom compared to what is at the DAFaidu headquarters. It really does impress. I have a training in the field of DAFaid procedures I was listening to all these conversations with the operators. In addition, the daughter of one of the telephone operators is my secret lover and I know from her how it all looks "from the inside"
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