Hello, I have a Samsung RL 38 for two years, it works fine all the time, but for a few weeks I noticed that in the freezer, under the bottom drawer, ice is gathering, which "flows" from the back wall of the freezer, but I don't know where exactly because this wall it is covered with a dummy, at night the ice melts a little and drips outside.
I have questions :
- what is the cause of water-ice flowing into the freezer?
- how to dismantle this rear dummy (there is only one screw) and will I then be able to "do something" to prevent water-ice from dripping inside the freezer?
- is the defect so serious that a service is needed and not, for example, some cleaning - the fridge is covered by "post-warranty repair insurance" can my possible cleaning cause the loss of this guarantee?
I am asking for help from someone who had the same problem with this model.
I have questions :
- what is the cause of water-ice flowing into the freezer?
- how to dismantle this rear dummy (there is only one screw) and will I then be able to "do something" to prevent water-ice from dripping inside the freezer?
- is the defect so serious that a service is needed and not, for example, some cleaning - the fridge is covered by "post-warranty repair insurance" can my possible cleaning cause the loss of this guarantee?
I am asking for help from someone who had the same problem with this model.