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Pendrive freezes the system - how to fix it?

jaymz 22812 18
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How can I fix a Verbatim STORE N GO 16GB pendrive that freezes Explorer and the whole system when connected, and can it be saved?

Yes — this looks like an SMI controller/firmware problem, not a simple partition issue, so the best fix is to reflash or recover the firmware with the SMI tools for the SM3257ENAA controller, such as SMI Mass Production Tool / SMI OnlineRecovery [#14945731][#15540340][#15542611] If the drive is still accessible in DMDE, one suggested step was to delete the existing partition and create a RAW partition from all available space, then disconnect and reconnect it [#15537023] When saving the partition changes or formatting fails with timeout, the forum advice was that normal partitioning will not help anymore and only firmware upload may work, otherwise the flash drive is physically damaged [#15537467] In the thread, using SMI OnlineRecovery made the pendrive work again and stopped the system freezes [#15542611]
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  • #1 14941096
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    I have a problem with the Verbati STORE N GO 16GB pendrive, it freezes the explorer, my computer and other file managers, when it is connected and I turn on the computer, the desktop appears only after 10-20 minutes, but when I take it out almost immediately. The problem is only with this flash drive, others work fine so it is not the fault of the computer. Fortunately, all files were successfully recovered DMDE and ChipGenius can see it, and now the crux of the matter is it possible to save it?


    Description: [G:] USB Mass Storage Device (Verbatim STORE N GO)
    Device Type: Mass Storage Device

    Protocal Version: USB 2.00
    Current Speed: High Speed
    Max Current: 500mA

    USB Device ID: VID = 18A5 PID = 0304
    Serial Number: AAOI3PIV9OY6JCNY

    Device Vendor: Verbatim
    Device Name: STORE N GO
    Device Revision: 1100

    Manufacturer: Verbatim
    Product Model: STORE N GO
    Product Revision: 1100

    Controller Vendor: SMI
    Controller Part-Number: SM3257ENAA - ISP 110401-AA-
    Flash ID code: ECDE98CE - Samsung K9BDGD8U1M - 2CE / Single Channel [TLC-8K] -> Total Capacity = 16GB

    Tools on web: http://dl.mydigit.net/special/up/smi.html


    Possible Flash Part-Number
    ----------------------------
    [1CE] K9ACGD8U0M (27nm) x 2 pcs / Channel x 1 Channel
    [2CE] K9BDGD8U1M (27nm) x 1 pcs / Channel x 1 Channel


    Flash ID mapping table
    ----------------------------
    [Channel 0] [Channel 1]
    ECDE98CE --------
    ECDE98CE --------

    Pendrive freezes the system - how to fix it? Pendrive freezes the system - how to fix it? Pendrive freezes the system - how to fix it?

    Is the entry in photo 2 correct? Invalid partition table.Error loading operating system.Missing operating system

    Win XP SP3 - Biostar M7VIQ (yes I know old)

    Thanks.
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  • #3 14945731
    pidar
    Mass storage specialist  
    Posts: 11335
    Help: 1568
    Rate: 3554
    Try to update the firmware.
    Attachments:
    • SMIMPTOOL_REPACK_v2_5_42_7_O0515v1.zip (3.31 MB) You must be logged in to download this attachment.
  • #4 14958279
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    I haven't tested these programs yet because I want to check something else.

    Someone knows a program that will recover data with original (modification, creation) dates of directories, most of these types of programs recover the dates for files.
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  • #5 14958422
    wroteczek
    Level 12  
    Posts: 173
    Rate: 27
    I had a similar problem with USB bluetooth and probably also with the USB flash drive. The only solution is to start the computer without a USB flash drive inserted.

    Apart from this strange event, the devices were operational.
  • #6 14958442
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    Unfortunately, it's not that simple, because even when the computer is turned on and I insert a USB flash drive, the system freezes. Besides, DMDE also crashes if I select "Logical Drives"
  • #7 15536956
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    I was away for a while, I'm still struggling with this flash drive

    @mbo, @pidar

    I checked these programs, unfortunately after starting the menu where the disks are selected it is empty - so far only DMDE sees it.

    Can I modify it somehow in DMDE? I don't care about the data.

    And there is an error in the event viewer:
    Code: text Expand Select all Copy to clipboard
    Podczas operacji stronicowania wykryto błąd urządzenia \Device\Harddisk11\.
  • Helpful post
    #8 15537023
    mati211p
    HDD and data recovery specialist  
    Posts: 16915
    Help: 2584
    Rate: 1129
    Then delete this partition in DMDE and then create a RAW partition from all available space and save the changes. Disconnect and reconnect the flash drive, check the effect.
  • #9 15537388
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    After deleting the partition and creating the RAW partition, I cannot save the changes, I have these errors:

    Pendrive freezes the system - how to fix it? Pendrive freezes the system - how to fix it?

    Also tried HDD Low Level Format Tool - also failed formatting error (timeout)

    What else can I do?
  • Helpful post
    #10 15537467
    mati211p
    HDD and data recovery specialist  
    Posts: 16915
    Help: 2584
    Rate: 1129
    Then there is a problem with the pendrive, only firmware upload or it is physically damaged. No partitioning will help here.
  • #11 15539893
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    I ran chkdsk on this flash drive - can that help?

    Code: text Expand Select all Copy to clipboard
    Microsoft Windows XP [Wersja 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Michał>chkdsk g:
Typ systemu plików to NTFS.
Etykieta woluminu: STORE N GO.

OSTRZEŻENIE! Nie określono parametru F
Uruchamianie programu CHKDSK w trybie tylko do odczytu.

CHKDSK sprawdza pliki (poziom 1 z 3)
Ukończono sprawdzanie plików.
CHKDSK sprawdza indeksy (poziom 2 z 3)
Ukończono weryfikację indeksów.
CHKDSK sprawdza deskryptory zabezpieczenia (poziom 3 z 3)
Ukończono sprawdzanie deskryptorów zabezpieczeń.
Trwa sprawdzanie dziennika Usn...
Naprawianie segmentu rekordu pliku dziennika Usn.
Zakończono sprawdzanie poprawności dziennika Usn.
System Windows znalazł problemy z systemem plików.
Aby je poprawić, uruchom program CHKDSK z opcją /F (naprawa).

  15740951 KB całkowitego miejsca na dysku.
  15543184 KB w 4125 plikach.
       860 KB w 127 indeksach.
         0 KB w uszkodzonych sektorach.
    123515 KB używanych przez system.
     65536 KB zajętych przez plik dziennika.
     73392 KB dostępnych na dysku.

      4096 bajtów w każdej jednostce alokacji.
   3935237 ogółem jednostek alokacji na dysku.
     18348 jednostek alokacji dostępnych na dysku.


    Unfortunately I cannot run CHKDSK with the / F option because there is not enough disk space.

    Can I upload the firmware?
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  • Helpful post
    #12 15540340
    pidar
    Mass storage specialist  
    Posts: 11335
    Help: 1568
    Rate: 3554
    jaymz wrote:
    Can I upload the firmware?

    Try with:
    Attachments:
    • SMI SM3257ENAA MPTool V2.03.58 v8 K1129.zip (3.94 MB) You must be logged in to download this attachment.
  • #13 15540817
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    Is this correct behavior? I changed the driver to SMI, I launched SMI Mass Production Tool - I chose Config Hub - scan usb (automatic) then OK - then Scan Usb (F5)

    Pendrive freezes the system - how to fix it? Pendrive freezes the system - how to fix it?

    I mean the Capacity and VID / PID loudspeakers - are they correct? - can I upload the firmware?

    and one more thing - should Auto Start over Factory Driver and Hub be checked?
  • #14 15542611
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    I used SMI OnLineRecovery and the pendrive probably works and does not crash the system anymore - now ChipGenius sees it like this:

    Code: text Expand Select all Copy to clipboard
    Description: [G:]Masowe urządzenie magazynujące USB(JetFlash Transcend 16GB)
Device Type:  Mass Storage Device

Protocal Version: USB 2.00
Current Speed: High Speed
Max Current: 200mA

USB Device ID: VID = 8564 PID = 1000
Serial Number: 7E15JN2KC62L9LZU

Device Vendor: JetFlash
Device Name: Mass Storage Device
Device Revision: 1100

Manufacturer: JetFlash
Product Model: Transcend 16GB
Product Revision: 1100

Controller Vendor: SMI
Controller Part-Number: SM3257ENAA - ISP 140218-AA-
Flash ID code:      ECDE98CE - Samsung K9BDGD8U1M - 2CE/Single Channel [TLC-8K] -> Total Capacity = 16GB

Tools on web: http://dl.mydigit.net/special/up/smi.html


Possible Flash Part-Number
----------------------------
[1CE]K9ACGD8U0M(27nm) x 2 pcs/Channel x 1 Channel
[2CE]K9BDGD8U1M(27nm) x 1 pcs/Channel x 1 Channel


Flash ID mapping table
----------------------------
[Channel 0]	[Channel 1]
ECDE98CE	--------
ECDE98CE	--------
--------	--------
--------	--------
--------	--------
--------	--------
--------	--------
--------	--------

    SMI Mass Production Tool like this:

    Pendrive freezes the system - how to fix it? Pendrive freezes the system - how to fix it?

    DMDE like this:

    Pendrive freezes the system - how to fix it?

    First of all the LBA size was changed was: 31494144 and now it is: 30855168

    How can I restore it to the previous settings, e.g. such

    Pendrive freezes the system - how to fix it?

    Please help.
  • Helpful post
    #15 15549819
    pidar
    Mass storage specialist  
    Posts: 11335
    Help: 1568
    Rate: 3554
    jaymz wrote:
    How can I restore it to the previous settings, e.g. such ...

    Keep trying. :wink:
    http://www.usbdev.ru/articles/a_smi/smimptool-repair/
    Attachments:
    • SMI MPTool v2.5.36 v7 N0725v1.zip (5.3 MB) You must be logged in to download this attachment.
  • #16 15552372
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    How can I set such a Serial in this tool: AAOI3PIV9OY6JCNY

    EDIT: I've already dealt with it.
  • #18 15554595
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    pidar wrote:
    What program and how was the serial number changed?

    Basically every SMI MPTool I have used v2.5.41 as you prompted me on PW. At first, I created Verbatim.ini for the flash drive:

    Pendrive freezes the system - how to fix it?

    Later, on the Extra Setting tab, select "Enable Unique Serial Number"

    Pendrive freezes the system - how to fix it?

    then create a file, e.g. serial.ini (regular txt file) and indicate as in the picture:

    First, I just entered the series, the rest was added by the program in the form of:
    Code: text Expand Select all Copy to clipboard
    AAOI3PIV9OY6JCNY
[TEST]
SERIALMETHOD=0
SNLEN=16
SERIALBEGIN=201302IP000200010000
SERIALEND=201302IP000299999999
SERIALMASK=201302IP0002########
AUTODATE=0
AUTODATESTART=3
AUTODATEEND=10
HEXCHARS=

    I changed the entries in the notebook:
    Code: text Expand Select all Copy to clipboard
    SERIALBEGIN=201302IP000200010000
SERIALEND=201302IP000299999999
SERIALMASK=201302IP0002########

    on:
    Code: text Expand Select all Copy to clipboard
    SERIALBEGIN=AAOI3PIV9OY6JCNY
SERIALEND=AAOI3PIV9OY6JCNY
SERIALMASK=AAOI3PIV9OY6JCNY

    and save

    After starting the program and entering Setting it looks like this:

    Pendrive freezes the system - how to fix it?

    at the end Start ...

    H2testw:
    Code: text Expand Select all Copy to clipboard
    Test finished without errors.
You can now delete the test files *.h2w or verify them again.
Writing speed: 8.97 MByte/s
Reading speed: 11.1 MByte/s
H2testw v1.4

    Flash Drive Information Extractor:
    Code: text Expand Select all Copy to clipboard
    Volume: G:
Controller: Silicon Motion SM3257 ENAA
Possible Memory Chip(s): 
  Samsung K9ACGD8U0M-2
  Samsung K9ACGD8S0M *2
  Samsung K9ACGD8U0M *2
Memory Type: TLC
Flash ID: ECDE98CE 74C3
Flash CE: 2
Flash Channels: Single
Chip F/W: ISP 140218-AA-
MP: P0310V1
MPTOOL Ver.: 2.05.41
PTEST Date: 2014-02-18
VID: 18A5
PID: 0304
Manufacturer: Verbatim
Product: STORE N GO
Query Vendor ID: Verbatim
Query Product ID: STORE N GO      
Query Product Revision: 1100
Physical Disk Capacity: 16225665024 Bytes
Windows Disk Capacity:  16208863232 Bytes
Internal Tags: QT2R-T99G
File System: FAT32
Relative Offset: 24 KB
USB Version: 2.00
Declared Power: 500 mA
ContMeas ID: 2B91-04-FF
Microsoft Windows XP SP3 Build 2600
------------------------------------
http://www.antspec.com/usbflashinfo/
Program Version: 8.4.0.588
  • #19 15556577
    jaymz
    Level 15  
    Posts: 298
    Help: 5
    Rate: 23
    Special thanks to colleagues: pidar and mati211p - many thanks, gentlemen!

    Happy Easter to everyone !!!
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Topic summary

✨ The discussion revolves around a Verbatim STORE N GO 16GB pendrive that causes system freezes when connected, particularly during boot-up. Users suggest various troubleshooting methods, including using recovery tools like PNY Flash Drive Repair Tool and Silicon Power RecoverTool, updating firmware, and running CHKDSK. The original poster experiences difficulties with data recovery and partition management using DMDE, leading to suggestions to delete and recreate partitions. Eventually, the user successfully repairs the pendrive using SMI OnLineRecovery, which resolves the freezing issue. The conversation highlights the importance of firmware updates and potential physical damage as causes of the problem.
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