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Sony Vaio Pro13 Laptop: Keyboard Not Functioning, Backlight & Touchpad Operational

b.o11b.o11 4707 8
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  • #1 16318201
    b.o11b.o11
    Level 7  
    I warmly welcome,
    I have a Sony Vaio Pro13 laptop. I turned it off normally today. After a while, I turned it on again. Unfortunately, the keyboard has stopped working. backlight works. It also reacts to changes in light intensity. The touchpad also works.
    Anyone have any idea what might have happened? Is it possible that there is some combination of locking keys? I tried some basic ones.
    Thanks in advance for your help.
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  • #2 16318232
    miecho18
    IT specialist  
    Does the keyboard work in the BIOS?
  • #3 16318879
    b.o11b.o11
    Level 7  
    Unfortunately. As I turn on the assist button is the same. The touch pad works and the keyboard does not.
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  • #4 16318893
    miecho18
    IT specialist  
    So the options are two - broken keyboard or damaged on board.
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  • #5 16319047
    b.o11b.o11
    Level 7  
    Damn it. Previously, it would turn on normally until logging in. Now it turns on and the vaio logo appears on a black background whether I turn on power or assista.
  • #6 16319127
    miecho18
    IT specialist  
    Disconnect the keyboard and check if it starts up to the login screen.
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  • #7 16319338
    malli
    Level 11  
    If the keyboard was not previously watered flooded, try to reset bios BIOS by pulling out the battery. If that doesn't help, it's probably something from KB.
  • #8 16331869
    Xymedes
    Level 9  
    Out of curiosity, try to connect a keyboard via USB or remotely, then it will come out clearly if there is a problem with the soft or rather the issue of the keyboard / socket on the board
  • #9 16346472
    b.o11b.o11
    Level 7  
    Hello. Thanks for the answers. The BIOS has crashed.
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Topic summary

The discussion revolves around a Sony Vaio Pro13 laptop experiencing a non-functional keyboard, while the backlight and touchpad remain operational. Initial troubleshooting steps suggested checking the keyboard's functionality in the BIOS, which was unsuccessful. Subsequent responses indicated potential hardware issues, such as a broken keyboard or damage to the motherboard. Suggestions included disconnecting the keyboard, resetting the BIOS by removing the battery, and testing with an external USB keyboard to determine if the issue is software-related or hardware-related. The author later confirmed that the BIOS had crashed.
Summary generated by the language model.
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