Hello. I have a 120 Mb / s connection from Upc. I have been using them for a long time for link stability. The compal modem page displays the message red in degradation of services. Two return channels are displayed in the tab. The only question I have is whether this message in red is correct...

If the modem does not restart, this message does not matter.

It is recommended that the modem log on to 4 upstream channels, but even on 1 you can achieve the 10 Mb / s upload you have in your package. When the upstream signal is too high then it can't log in to all channels, how is it?

There is something wrong with this upstream. Since the service has bothered a few times and the problem returns, it means that they can't cope with the signal regulation in your location.

Recently they claim that this is not a problem.

If the service is working properly, it is not a problem that upstream is on 1 or 2 channels. But if something is falling apart, the modem restarts - the signal should be adjusted.

If there were no gaps and disconnections of the Internet, I would not delve into the subject and I would not tire them either. An error pops up every minute in the modem's log 13-03-2017 18:48:56 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC = 54: 67: 51: ee: d1: 56; CMTS-MAC = 00 : 17: 10: 82: 30: 02; CM-QOS = 1.1; CM-VER = 3.0;

Do you want to solve the problem? If you are not on a fixed-term contract, submit termination and write that the reason is a bad signal, then the line service will start working. As you have timely, unfortunately you have to report for success.

I tried zero effect the linear service seemed to work

There are two options - they underestimate the problem or regulation requires too much investment and it doesn't pay off. In this situation, it is better to move to the competition, as long as you have some choice.

And this message, what I pasted something tells you?

One more thing, do these 1 and 2 hop packet losses mean anything when it comes to stability?

Upstream Connection Degradation on 120Mb/s UPC Service: Compal Modem, Return Channels, Technicians

ogromny77 14649 13

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Why does my Compal modem show a red service-degradation warning and only 2 upstream channels on my 120 Mb/s UPC connection, and does it need to lock onto 4 channels?

The modem does not have to lock onto 4 upstream channels; 1 or 2 channels can still be normal, and the red degradation warning only matters if the modem is restarting or the connection is dropping [#16340580][#16343207][#16343656] Four upstream channels are recommended, but if the upstream signal is too high the modem may not be able to use all of them [#16340580] Because the problem keeps returning and the modem log shows T4 timeouts, the upstream signal likely needs adjustment at your location [#16341945][#16343349] If the service is otherwise stable and there are no reboots or disconnects, the message itself is not a problem [#16343656] Packet loss on intermediate hops is not a reliable sign of instability unless the target host also shows losses [#16370785]

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#1 16339911 12 Mar 2017 11:24

ogromny77 ogromny77

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16339911 12 Mar 2017 11:24

Hello. I have a 120 Mb / s connection from Upc. I have been using them for a long time for link stability. The compal modem page displays the message red in degradation of services. Two return channels are displayed in the tab. The only question I have is whether this message in red is correct and whether these channels do not have to be 4. I had several service technicians, the last one had little success because for one day there was a message in green Internet and 4 return channels. [/ Img]
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#2 16340580 12 Mar 2017 16:19

Anonymous Anonymous

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Post #2
16340580 12 Mar 2017 16:19

It is recommended that the modem log on to 4 upstream channels, but even on 1 you can achieve the 10 Mb / s upload you have in your package.

When the upstream signal is too high then it can't log in to all channels, how is it?
#3 16341186 12 Mar 2017 19:45

ogromny77 ogromny77

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16341186 12 Mar 2017 19:45
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#4 16341945 12 Mar 2017 23:39

Anonymous Anonymous

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Post #4
16341945 12 Mar 2017 23:39

There is something wrong with this upstream.

Since the service has bothered a few times and the problem returns, it means that they can't cope with the signal regulation in your location.
#5 16343058 13 Mar 2017 16:15

ogromny77 ogromny77

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Post #5
16343058 13 Mar 2017 16:15

Recently they claim that this is not a problem.
#6 16343207 13 Mar 2017 17:28

Anonymous Anonymous

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Post #6
16343207 13 Mar 2017 17:28

If the service is working properly, it is not a problem that upstream is on 1 or 2 channels.

But if something is falling apart, the modem restarts - the signal should be adjusted.
Frequent DOCSIS T4 timeouts indicate upstream connectivity loss
#7 16343349 13 Mar 2017 18:47

ogromny77 ogromny77

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Frequent DOCSIS T4 timeouts indicate upstream connectivity loss
Post #7 16343349 13 Mar 2017 18:47

If there were no gaps and disconnections of the Internet, I would not delve into the subject and I would not tire them either. An error pops up every minute in the modem's log

13-03-2017 18:48:56 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC = 54: 67: 51: ee: d1: 56; CMTS-MAC = 00 : 17: 10: 82: 30: 02; CM-QOS = 1.1; CM-VER = 3.0;
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#8 16343359 13 Mar 2017 18:51

Anonymous Anonymous

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Post #8
16343359 13 Mar 2017 18:51

Do you want to solve the problem? If you are not on a fixed-term contract, submit termination and write that the reason is a bad signal, then the line service will start working.

As you have timely, unfortunately you have to report for success.
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#9 16343367 13 Mar 2017 18:53

ogromny77 ogromny77

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Post #9
16343367 13 Mar 2017 18:53

I tried zero effect the linear service seemed to work
#10 16343374 13 Mar 2017 18:56

Anonymous Anonymous

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Post #10
16343374 13 Mar 2017 18:56

There are two options - they underestimate the problem or regulation requires too much investment and it doesn't pay off.

In this situation, it is better to move to the competition, as long as you have some choice.
#11 16343624 13 Mar 2017 20:18

ogromny77 ogromny77

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Post #11
16343624 13 Mar 2017 20:18

And this message, what I pasted something tells you?
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#12 16343656 13 Mar 2017 20:25

Anonymous Anonymous

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Post #12
16343656 13 Mar 2017 20:25

If the modem does not restart, this message does not matter.
#13 16370358 25 Mar 2017 13:32

ogromny77 ogromny77

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Post #13
16370358 25 Mar 2017 13:32

One more thing, do these 1 and 2 hop packet losses mean anything when it comes to stability?
#14 16370785 25 Mar 2017 17:12

Anonymous Anonymous

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Post #14
16370785 25 Mar 2017 17:12

Along the way, hosts may not respond for various reasons. As there are no losses on the target host, no packets are lost.
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Topic summary

The discussion revolves around issues with a 120 Mb/s UPC internet connection using a Compal modem, specifically concerning upstream connection degradation. The user reports a red warning message indicating service degradation and only two active return channels, while ideally, four channels should be operational. Responses indicate that while a modem can function with fewer channels, persistent issues suggest signal regulation problems in the area. Technicians have been involved, but the user continues to experience disconnections and error messages in the modem log. Suggestions include considering service termination if the problem persists, as well as exploring alternative providers if the current service does not improve.
AI summary based on the discussion. May contain errors.

Upstream Connection Degradation on 120Mb/s UPC Service: Compal Modem, Return Channels, Technicians

Why does my Compal modem show a red service-degradation warning and only 2 upstream channels on my 120 Mb/s UPC connection, and does it need to lock onto 4 channels?

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