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Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues

kosa1337_92 10245 6
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  • #1 17660958
    kosa1337_92
    Level 6  
    Hello,
    For some month I have had a problem with the UPC Polska Internet 120 mb / s. At first, the problem was trivial, if you can call it that. At the startup of the computer, I had no internet connection, to solve this problem it was enough to click "Solve problems" As shown in the picture:
    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues









    And the problem completely disappeared throughout the whole PC session.
    But now that doesn't help either. Internet failures are sometimes more frequent and less frequent. I checked the Ethernet cable on 2 laptops. There is no such problem. I even made a PC format to check if it was a system problem but the problem persists. Reinstalling the drivers for the network card did not help either.
    The NIC model is: Intel (R) Ethernet Connection (2) I219-V.
    Do you have any ideas? Modem Connect Box with wifi from UPC.
    Please help!
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  • #2 17660990
    icooz
    Level 16  
    You can also install a newer / older driver for this Ethernet controller. Check if the port does not move / is dirty, clean the contacts. I have no more ideas for quickly from the net.

    Give the "Detailed operations" screen in what you posted. Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
    And this too Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
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  • #3 17661214
    kosa1337_92
    Level 6  
    This is in the detailed operations.

    Diagnostic information (Network Card)
    Detailed network card diagnosis information:

    Ethernet Adapter Driver Information:

    Description . . . . . . . . . . . . . : Intel (R) Ethernet Connection (2) I219-V
    Producer . . . . . . . . . . . : Intel Corporation
    Provider . . . . . . . . . . . : Microsoft
    Version. . . . . . . . . . . . : 12.15.22.6
    Name of the Inf file. . . . . . . . : C: \ WINDOWS \ INF \ net1ic64.inf
    Date of the Inf. . . . . . . . : Wednesday, April 11, 2018 23:33:45
    Section name. . . . . . . . . : E15B8.6.2
    Hardware ID. . . . . : pci \ ven_8086 & dev_15b8
    Instance state flags. . . . . : 0x180200a
    Device manager status code. : 0
    IfType. . . . . . . . . . . . : 6
    The physical type of the media. . . . . : 14

    Network diagnostics log
    File name: 03F358AE-F53F-422D-9E74-0C9136B3856C.Diagnose.0.etl

    Informational Other network configuration and logs
    File Name: NetworkConfiguration.cab

    Information on data collection
    Computer name: DESKTOP-5KGTG1K
    Windows version: 10.0
    Architecture: x64
    Time: Saturday, December 29, 2018 7:48:04 PM

    Publisher details. Expand

    Windows network diagnostics
    Detects network connectivity problems.
    Package version: 4.0
    Publisher: Microsoft Windows

    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues

    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
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  • #5 17661469
    kosa1337_92
    Level 6  
    These are these events: / Is it normal?
    Ps. I was installing these drivers. At the beginning, I noticed the lack of the net when logging into the windows account. But now it was quiet and never appeared.

    Continuous UPC Polska Internet 120mb/s Disconnections: Intel I219-V NIC & Connect Box Modem Issues
  • #6 17661752
    icooz
    Level 16  
    So now everything is ok?
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  • #7 17661805
    kosa1337_92
    Level 6  
    So far yes :D Thank you!

Topic summary

The discussion revolves around persistent internet disconnections experienced by a user with UPC Polska's 120 mb/s service, specifically linked to an Intel I219-V network interface card (NIC) and a Connect Box modem. Initially, the user faced minor connectivity issues that could be resolved by running a troubleshooting tool, but the problem escalated, leading to frequent disconnections. The user attempted various solutions, including checking the Ethernet cable on different laptops, formatting the PC, and reinstalling the NIC drivers, but the issue persisted. Suggestions from other users included installing different driver versions and cleaning the Ethernet port. Eventually, after installing a recommended driver, the user reported that the disconnections ceased, indicating a potential resolution to the problem.
Summary generated by the language model.
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