Hello, I have for 6 months tv panasonic TX-55CX400E a few days ago I appeared 3 dark spots on the screen below on the photo you can see what's going on: what's the best I sent the tv back to the panasonic website and today they called me that they test it a few days and they don't...

Miracle Probably the service has removed stains or there is a problem with the X archive Let's not panic for now - you will see if the spots appear after returning from the site. The spots may have disappeared while transporting the TV.

on the website they say that they did nothing with him and they are ok , miracles normally

No effect looks like local deformation, e.g. polarizing filters or other screen coating. Nobody pressed the matrix with your fingers?

no, nobody pressed with fingers

Hello, I got a phone today from the service and they said that the matrix was damaged and it does not pay for them to repair it and they offered me a new TV, only a different model, exactly: TX-55EX600E with a 2 year warranty, I have a question, what do you say about this TV? Added after 3 [hours] 20 [minutes]: I am asking for quick help in this matter

Well, the policy is that they cannot exchange damaged equipment for an inferior model and probably even for the same model. I would take it - technologically it is a higher model.

thanks for help, I also think that I will take a TV because I have to have one and that there is a better and newer model and more expensive price than my

Panasonic TX-55CX400E - Dark Spots on the Screen: User Experiences & Solutions for 6-Month-Old TV

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#1 16361363 21 Mar 2017 15:10

rsk1986 rsk1986

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Post #1
16361363 21 Mar 2017 15:10

Hello, I have for 6 months tv panasonic TX-55CX400E a few days ago I appeared 3 dark spots on the screen below on the photo you can see what's going on:

what's the best I sent the tv back to the panasonic website and today they called me that they test it a few days and they don't have these spots, so I have no idea what these spots are about? please help
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#2 16361860 21 Mar 2017 19:23

Piotr2608 Piotr2608

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Post #2
16361860 21 Mar 2017 19:23

Miracle Probably the service has removed "stains" or there is a problem with the X archive
Let's not panic for now - you will see if the spots appear after returning from the site.
The spots may have disappeared while transporting the TV.
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#3 16361868 21 Mar 2017 19:25

rsk1986 rsk1986

Level 13

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Post #3
16361868 21 Mar 2017 19:25

on the website they say that they did nothing with him and they are ok , miracles normally
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#4 16361876 21 Mar 2017 19:29

Piotr2608 Piotr2608

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Post #4
16361876 21 Mar 2017 19:29

No effect looks like local deformation, e.g. polarizing filters or other screen coating.
Nobody pressed the matrix with your fingers?
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#5 16364091 22 Mar 2017 18:26

rsk1986 rsk1986

Level 13

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Post #5
16364091 22 Mar 2017 18:26

no, nobody pressed with fingers
#6 16365936 23 Mar 2017 17:51

rsk1986 rsk1986

Level 13

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Post #6
16365936 23 Mar 2017 17:51

Hello, I got a phone today from the service and they said that the matrix was damaged and it does not pay for them to repair it and they offered me a new TV, only a different model, exactly: TX-55EX600E with a 2 year warranty, I have a question, what do you say about this TV?

Added after 3 [hours] 20 [minutes]:

I am asking for quick help in this matter
#7 16366448 23 Mar 2017 19:00

Piotr2608 Piotr2608

Company Account
Level 41

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Post #7
16366448 23 Mar 2017 19:00

Well, the policy is that they cannot exchange damaged equipment for an inferior model and probably even for the same model. I would take it - technologically it is a higher model.
#8 16366451 23 Mar 2017 19:02

rsk1986 rsk1986

Level 13

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Post #8
16366451 23 Mar 2017 19:02

thanks for help, I also think that I will take a TV because I have to have one and that there is a better and newer model and more expensive price than my
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Topic summary

The discussion revolves around a Panasonic TX-55CX400E television that developed three dark spots on the screen after six months of use. The user reported the issue to Panasonic, but the service center claimed they could not replicate the problem. Some participants suggested that the spots might have disappeared during transport. Eventually, the service informed the user that the screen matrix was damaged and offered a replacement with a different model, the TX-55EX600E, which is considered a higher-end model. The user expressed a willingness to accept the replacement due to its superior specifications and warranty.
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Panasonic TX-55CX400E - Dark Spots on the Screen: User Experiences & Solutions for 6-Month-Old TV

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