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Acer Switch 10E: Sound Issues after System Reinstall, Driver Updates & Frequency Change

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  • Acer Switch 10E has no sound after reinstall and driver updates

    #1 16407207
    blobek5
    Level 8  
    Posts: 8
    I have a 2-in-1 laptop, more precisely Acre Switch 10E, unfortunately I had to reinstall it (the system restore option was damaged) after installing the system, uploading updates and drivers, there is a complete lack of sound. Device manager shows the installed driver on the bar there is an icon with volume control when I turn on "playback devices" in the speaker properties after clicking test there is no sound and it is not possible to change the frequency
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  • #2 16407235
    RADU23
    VIP Meritorious for electroda.pl  
    Posts: 20718
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    blobek5 wrote:
    after installing the system

    What system?
    Post a screen from the device manager.
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  • #3 16407664
    blobek5
    Level 8  
    Posts: 8
    System Windows 10 Home 32-bit
    Acer Switch 10E: Sound Issues after System Reinstall, Driver Updates & Frequency Change
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  • #4 16407668
    Kolobos
    IT specialist  
    Posts: 85182
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    Which device do you have set as your default audio output device?
  • #5 16408328
    blobek5
    Level 8  
    Posts: 8
    Intel SST Audio Device (WDM)

    And that's all I can choose from
  • Helpful post
    #6 16408346
    Kolobos
    IT specialist  
    Posts: 85182
    Help: 17174
    Rate: 10460
    Where did you download the drivers? From Intel and Realtek?

    You have (Platform Drivers Intel_1.0.0.1064_W10x86_A.zip) installed -> http://global-download.acer.com/GDFiles/Drive...=63578054280859&Stacerid=6357805428085=3899&T = ASPIRE% 20SWITCH% 2010 & Step3 = SW5-012 & OS = ALL & LC = en & BC = ACER & SC = PA_6?
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  • #7 16408587
    blobek5
    Level 8  
    Posts: 8
    I downloaded the drivers from the website with drivers for this particular model. It did nothing.
    Now I installed what you sent and it works.
    Thanks for the help.
    Acer Switch 10E: Sound Issues after System Reinstall, Driver Updates & Frequency Change
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Topic summary

LABEL_AI_GENERATED
The discussion revolves around sound issues experienced on an Acer Switch 10E after a system reinstall. The user reported a complete lack of sound despite having the Intel SST Audio Device (WDM) set as the default audio output. Initial troubleshooting included checking the device manager and attempting to change playback settings, but no sound was produced. A helpful response suggested downloading the correct audio drivers from the Acer website, which resolved the issue after the user installed the recommended driver package.
AI summary based on the discussion. May contain errors.
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