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Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3

haslo14 5004 13
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  • #1 16644900
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    Hello, I suddenly had a problem with the sound on my system because on some pages after maximizing the movie screen or in the games menu, the sound creaks and cuts. Suddenly there were two the same installed sound system drivers, if I remove them they install themselves as one of them turns off it also doesn't change anything. I also installed motherboard sound drivers (Realtek) also some sound driver from the Nividia graphics card and it still doesn't change anything. I have no idea what could have happened ...
    Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3

    My computer:
    - Windows 10 Pro 64 bit
    - ASUS M5A78L-M LX3 motherboard
    - ASUS GEFORCE 950 GTX Strix graphics card
    - Goodram RAM 8GB DDR3 1600MHz CL11 memory
    - AMD FX-4300 Quad Core 3.8 GHz AM3 + processor
    - Thermaltake Smart 530 W Modular power supply
    - Gigabyte Poseidon Chassis housing (3 fans 120mm front rear side)
    - Toshiba 1 TB drive
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  • #2 16644955
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Board Language: polish
    haslo14 wrote:
    if I remove them they install themselves

    Nothing installs itself. You don't agree and that's it.
    Delete these drivers. Both. Reset the computer and do not agree to the automatic installation.
    Install the Audio driver:
    https://www.asus.com/pl/Motherboards/M5A78LM_LX3/HelpDesk_Download/
    If they still crash, use bootable linux.
    Clicks under linux will mean that the audio system is damaged.
  • #3 16644966
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    I do so and they continue to appear themselves immediately after restarting the computer.

    Added after 4 [hours] 1 [minutes]:

    Or is it the fault of the new system update or the power supply voltage?
  • #4 16645580
    Math3oszek
    Level 8  
    Posts: 18
    Board Language: polish
    The power supply falls off. The power supply is to supply energy to the computer components, there is no controller that affects the system (If already, there is no such connector). ;)
    The latter maybe. But first, give me the sound card model.
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  • #5 16645593
    tronic1
    IT specialist
    Posts: 22250
    Help: 2640
    Rate: 1104
    Board Language: polish
    If you have a motherboard CD, install the Audio drivers from the disc.
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  • #6 16645673
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    The sound card is integrated into the motherboard Realtek ALC887 . Unfortunately, I only have a CD with drivers for Windows 7, the manufacturer's website for Windows 10 is just an audio driver (Realtek). But as I wrote above, I installed it, but still the same. It still occurs as in the picture above "The device complies with the High Definition Audio standard" and double, even if it uninstalls it appears by itself. By installing the Realtek or Nvidi audio driver, it replaces one of these two, i.e. Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3 and then nothing changes in improving the sound :|
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  • #8 16645916
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    Still the same: Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3 I don't know what kind of apology some "High Definition Audio compliant device" was supporting: /
  • #9 16646231
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Board Language: polish
    I suggest using a restore point.
  • #10 16646273
    witoj
    Level 30  
    Posts: 1421
    Help: 110
    Rate: 138
    Board Language: polish
    Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3
    Theoretically, if you have Realteka it should be like this and this third device can be anything connected to a USB .. computer.
  • #11 16646296
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Board Language: polish
    @witoj Recently, I broke the register by autoruns, I had chaos there.
    I suspect this is a faulty register (or system), but we won't know because @ haslo14 did not boot linux.
  • #12 16646482
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    @ safbot1st I was also checking the registry using the command line sfc / scannow . And what about booting Linux I don't know much about it. I will also think about removing the last update. Maybe it's the fault of the new version of Adobe Flash Player?
    @witoj I installed the Realtek and Nvidia drivers simultaneously, the High Definition Audio compliant device has disappeared Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3 but the sound problem remained.
  • #13 16646596
    safbot1st
    Level 43  
    Posts: 21951
    Help: 2719
    Rate: 1583
    Board Language: polish
    haslo14 wrote:
    And what about booting Linux I don't know much about it.

    Download Rufus:
    http://www.programosy.pl/download/pobierz,rufus,2.html
    Download linux puppy image, it's only 250MB:
    http://distro.ibiblio.org/puppylinux/puppy-tahr/iso/tahrpup%20-6.0-CE/tahr-6.0.5_noPAE.iso
    Turn on Rufus, point the linux ISO image under the ISO button, click Start.
    Finally, all you need to do is restart your PC and press F8 to start to bring up the Boot Menu:
    Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3
    and choose a flash drive from the list:
    Sound Problem with Windows 10: Creaks & Cuts in Movies/Games - Realtek, NVIDIA, ASUS M5A78L-M LX3
    Check e.g. on youtube, or play some MP3 / AVI.
    Record a sample of "crackling" sound and sweep it.
  • #14 16646781
    haslo14
    Level 7  
    Posts: 88
    Rate: 10
    Board Language: polish
    It doesn't creak on Linux. And this is how it looks on Windows only when it maximizes the movie window or in the games menu. http://www12.zippyshare.com/v/wjzMcNL6/file.html maybe it's something with a flash? For example, youtube, only games or mp3, mp4, avi normally plays for me.
    Added after 3 [hours] 54 [minutes]:
    PS. I don't know what happened, but I exchanged CPU cooling for better - a completely different topic. I started the computer and everything was OK with the sound, very strange thing :D

Topic summary

✨ The user experienced sound issues on their Windows 10 system, specifically crackling and cutting audio during movies and games. Despite having dual sound drivers installed, attempts to uninstall them resulted in automatic reinstallation. The user confirmed the integrated sound card is a Realtek ALC887, and they have installed drivers from both Realtek and NVIDIA without resolving the issue. Suggestions included uninstalling drivers, using a restore point, and testing audio under Linux, which indicated no sound problems. Ultimately, after replacing the CPU cooler, the sound issue unexpectedly resolved, suggesting a potential hardware-related cause.
Generated by the language model.

FAQ

TL;DR: 0% crackle on the Linux test; “It doesn’t creak on Linux.” This points to a Windows/driver stack issue, not hardware. [Elektroda, haslo14, post #16646781]

Why it matters: This FAQ helps Windows 10 users fix Realtek/NVIDIA audio crackling when maximizing videos or opening game menus.

Quick Facts

How do I fix Realtek/NVIDIA crackling when I maximize videos or open game menus?

Remove current audio drivers, reboot, and block auto-install. Then install the ASUS Realtek driver from the board’s support page. If issues remain, test with a bootable Linux USB to rule out hardware. “Nothing installs itself. You don’t agree and that’s it.” [Elektroda, safbot1st, post #16644955]

Why are there duplicate “High Definition Audio device” entries in Device Manager?

Windows loads generic HDA drivers alongside vendor ones. Installing both Realtek and NVIDIA packages removed the extra HDA entry in this case, though crackling persisted. That indicates driver layering, not necessarily a fix for the audio artifact. [Elektroda, haslo14, post #16646482]

Does the Linux test really help diagnose this crackling?

Yes. The user’s Linux boot produced 0% crackling, proving the codec and analog path were fine. That shifts blame to Windows drivers, mixer settings, or GPU/driver handoff during fullscreen transitions. Use Linux live media to verify quickly. [Elektroda, haslo14, post #16646781]

How do I make a quick bootable Linux to test audio?

  1. Download Rufus and a small Puppy Linux ISO.
  2. Use Rufus to write the ISO to a USB stick.
  3. Reboot, open the Boot Menu (F8), choose the USB, then play MP3/YouTube and listen. Record a short sample if it crackles. [Elektroda, safbot1st, post #16646596]

Is my power supply causing the sound problem?

No. A PSU powers components but does not control the operating system’s audio stack. The helper requested the sound card model instead, guiding diagnosis toward drivers and codec identification. Focus on software and drivers first. [Elektroda, Math3oszek, post #16645580]

What is Realtek ALC887?

ALC887 is an integrated HD Audio codec on many ASUS motherboards, including the M5A78L-M LX3 in this thread. It handles analog I/O while Windows and drivers manage formats, effects, and routing. Identify it to install the correct vendor driver. [Elektroda, haslo14, post #16645673]

What is NVIDIA High Definition Audio?

It’s the GPU’s HDMI/DisplayPort audio function. Windows treats it as a separate output device. A failed or outdated NVIDIA HD Audio driver can cause device errors or confusion in output selection, especially around fullscreen transitions. Install the latest NVIDIA package. [Elektroda, irek6311, post #16645719]

Can Windows auto-install the wrong driver and bring the issue back?

Yes. After removing drivers, Windows may reinstall generic HDA on reboot. Disable automatic installation during setup, then load the official ASUS audio driver to keep a stable stack. Reboot once more and retest. [Elektroda, safbot1st, post #16644955]

Could a recent Windows or Flash update be the culprit?

It’s possible. If sound broke after updates, use a System Restore point to roll back. Test again. If the issue vanishes, block or delay the problematic update until a fixed driver or cumulative update arrives. [Elektroda, safbot1st, post #16646231]

Do Realtek and NVIDIA audio drivers conflict?

They can compete for default playback or add duplicate devices. In this case, installing both removed the generic HDA entry, but did not stop crackling. Set your intended default device and disable unused outputs. [Elektroda, haslo14, post #16646482]

What if it crackles under Linux too?

Then suspect hardware. “Clicks under Linux will mean that the audio system is damaged.” That points to the codec, jacks, or board traces. Proceed with hardware diagnostics or an external USB audio interface test. [Elektroda, safbot1st, post #16644955]

Why did a CPU cooler swap coincide with the fix?

The thread’s audio returned to normal after a cooler change and reboot. That suggests a thermal or mounting-related reset, or simply a clean reboot after driver changes. Re-seating components can reseat headers and clear transient issues. [Elektroda, haslo14, post #16646781]

How do I record and share the crackling for diagnosis?

Capture a short sample during the event and upload it for review. Provide context: which app, exact action (e.g., maximize), and current default device. This helps isolate driver or device switching problems during display mode changes. [Elektroda, safbot1st, post #16646596]

How do I stop Windows from switching outputs when going fullscreen?

Open Sound settings, set your Realtek speakers as Default, and disable unused NVIDIA/HDMI devices temporarily. Reinstall vendor drivers if needed, then retest fullscreen transitions in a browser and a game menu. [Elektroda, haslo14, post #16646482]

Should I install audio drivers from the motherboard CD?

Yes, if they match your OS. Otherwise use the ASUS support page. In this thread, using vendor drivers was the recommended path after deleting generics and blocking auto-install on reboot. [Elektroda, tronic1, post #16645593]

What does a third unknown “High Definition Audio device” mean?

It may be a USB audio-capable device (headset, webcam, or monitor). These appear as additional HDA endpoints. Unplug USB audio gear while testing to reduce confusion and ensure the right default output. [Elektroda, witoj, post #16646273]
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